S.W.A.T. Automotive Services Inc

Address:	10 Riverside St, Lowell, MA 01854, USA
Phone:	+1 978-454-1963
Site:	swatautoservice.com
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 71

Reviews 6

Brian Wong

Amazing service, fair prices, and trustworthy interactions on all levels. I came to S.W.A.T. because my car wouldnt start. Thinking it would be a simple starter issue, I brought the vehicle to Steven for repair. Steven and his staff found that the issue ran deeper than the starter and more components would have to be replaced. I was kept up to date at all turns of the process and due to the expensive nature of the repairs, this was a relief, as I could begin to gauge how much I would have to spend. After the work was done, Steven had kindly done some other maintenance work on the car, such as an oil change and fixing one of my light fixtures at no cost to me because he knew I was extremely strapped for cash and already spent a lot on the necessary repairs. One thing that really stands out to me about Steven and S.W.A.T. is that they take great pride in their work and strive to make the customer happy, no matter the cost. Steven and one of his staff members repeatedly stayed late after closing hours to help me out or to let me know what work they did on my car. I have been told the advice before that one should always ask to see the used parts in a repair to make sure that the technicians actually did the work -- well, thats never a concern to me when Steven and his team work on my car. Steven actually showed me all the parts that were taken out without prompting. Not only that, he educated me on the process of how my vehicle works, the parts involved, and just put me totally at ease. This quality is so RARE and should not be, but since Steven is one who embodies this amazing quality -- hes got my business as long as he is in business. Id also like to mention that at the times when my car was in the shop and I needed a ride to get back there, Steven and his staff have offered to pick me up from my home and get me there. I live about 10 minutes away, but this service alone has me stunned. I cant believe they would go out of their way to help me in such a manner. They are gold to me. Id recommend them without hesitation. I am so relieved to find an automotive shop that I can trust.

Joshua P Beausoleil

Steve and his team at Swat Automotive are the only people Ive trusted with my car for the last 4 years (as long as Ive been living in Lowell). Dealership quality repairs and expertise, but at better prices. Steve himself is a veteran automotive technician, and gladly (and clearly) explains his work both before and after jobs - no mystery here! I know exactly what will be done Over the years Swat automotive has shown an active interest in my long-term patronage - I know because Im treated fairly, with respect, and Swat often jumps through hoops to get it done! Recently, for example, they went to bat for me on a (manufactured-)defective piece... Swat got the part replaced, with free labor, and even the labor on some related items that SHOULD be replaced with the project. When changing out a leaking head-gasket, Swat also recommended and installed a new timing belt -- a $40 part - instead of replacing the old belt, which coolant leaks had compromised. This would have been several (if not many) hundred dollars and more of my time if done separately! Im glad to have them looking out for my car! I know when I bring my car to Swat, they are evaluating it as a whole and keeping an eye out for trouble spots, as well as opportunities to realize COST SAVINGS during these projects... Thanks for keeping me on the road and giving me peace of mind, Swat Automotive! 155k miles and going strong!

Wang Jun

Avoid this dishonest place at all time. I have a dead battery cant start even with jump. So I towed my car here (tow at my own cost) and ask for a repair. The second they still didnt call me back so as a customer I make a call to them. They told me the car is ready they put a new battery and two new keys. I asked for the total price. They told me total $67. When I arrive for pickup, it turns out $690 total. Why I called this place dishonest is not just about expensive and unreasonable repair but the way they do business. They didnt give me a call about whats wrong with my car, no update, no how much does it cost me. They just bill me blindly without any call ahead. They might think Im an international student here so Im a good target to take advantage of. This explains they told me the estimate is $67 but charge me $690 too. I refused the service when they swipe my credit card and towed my car to Drum Hill Ford. The Ford dealer gave me 5 calls about every step they move and every step costs me. Im very pleased about how they do business. They replace my battery and key, too plus a full diagnosis with a detailed sheet but only cost me $390. Which is about half of the price SWAT billed. Avoid dishonest place at all. This kind of business deserved to shut down.

Bradford Swanson

We just moved to Lowell and were in desperate need of a great local shop to take car of our two cars. From their initial inspections for registration through a few major repairs and all the oil changes in between, these guys have been incredible. This is the kind of local shop that the neighborhood kids bring there bikes to for air in there tires and help getting the chain back on; just a great bunch of guys who are passionate about cars and about treating their customers well. Theyve gone out of there way to fit in last minute repairs, and accommodate our budgets, even saving us a few hundred dollars on a replacement wed been told by another shop we needed, but they repaired the parts that were there and had us up-and-running right away. Were so fortunate to have a shop like this in our neighborhood, but Id encourage anyone in the area to use these guys for their general repairs. Its absolutely worth the trip.

Tiger Katt

Ive been going to SWAT for five years now. Ive always had a wonderful experience working with Steve. If I have to leave my car, he insists on giving me a ride home even though the bus is a block away and goes right by my house. He goes out of his way to help with whatever my car and I need. He does nothing but quality work. I know that because Ive gone to other shops that were cheaper for my budget at the time or had deals going and I have had to bring my car to Steve afterward to fix the shoddy work. Not a fun experience but Steve always helps out with a smile and a joke. I will always go to SWAT because without Steves kindness, efficiency, and quality of work, I can honestly say, I wouldnt even be able to afford a car.

Nicole Lynch

S.W.A.T. is bar-none my favorite place to bring my car whenever its having trouble. It has the feel of a small-town, neighborhood garage because the owner and other employees work hard to cultivate that level of comfort and rapport with their customers. These mechanics are always incredibly caring and helpful, and they charge a great price for their services. I love that Im putting my money into a place that is locally owned and isnt part of those big-time automotive chains that you always worry will cheat you on price. These guys dont.