U-Haul Moving & Storage of New Bedford

415 Mt Pleasant St, New Bedford, MA 02746, USA

Address:	415 Mt Pleasant St, New Bedford, MA 02746, USA
Phone:	+1 508-997-6576
Site:	uhaul.com
Rating:	3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 16

Mark Howard Long

This is a terrible facility. There is poor to non-existent communication. The actual staff seems way overworked and the place is significantly understaffed. That is my generous interpretation. They were supposed to transfer my U-Boxes to a climate-controlled storage over a month ago and have still not done so. I am paying for climate controlled storage (and that is the ONLY reason that I went with U-Haul in the first place) and for two months in the summer I have not be getting climate controlled storage. No one I talk to seems to think that is a problem. Also, the whole U-Haul U-Box experience has been horrible, from start to finish. The boxes were late, one short, and damaged WHEN they were delivered and there was a significant amount of water in the units when we accessed them in MA because of that damage, which left a gap between the top of the box and the door. Now the boxes have been sitting in summer heat AFTER having sustained water damage rather than sitting in a climate-controlled space as paid for. I fear what the contexts of them will be like when I have them delivered to a real storage facility soon.

Spirit Baker

I went to have a hitch installed, mechanic snapped a bolt, manager wouldnt show me which bolt after I asked several times. Manager refused to give me a refund while I was there so that turned into a 6 day hassle. New manager was fired July 12, second manager fired in less than a month. You can have 3 employees at the counter and only one working a register. No one showed up for work today except for a fantastic regional employee, Kim. I hunted for my items, finally found them and the mechanic and manager were having the wrong size hitch installed. Expect to spend an easy hour. I have been here 6 times in a month or so and averaged 2 hours per visit.

Deanna Fitzpatrick

Today went to a hitch install appointment. Left car @9 was not called now trying to reach someone @ this location. Connect with call service was told parts not in today and complained I was not told of the parts not in. Dropped car and WAITED there for 20 minutes for my ride. If the parts were not in stock should have that communicated to me while I was waiting. Let word at call center for manager to call me. Terrible service. I would not rate 1 star but no stars cant post a comment. Buyer beware.

Alexander Kalife

its a very busy store, but the employees are helpful and patient - particularly when it comes to trailer lighting - my wiring harness was broken and i had to come back a couple of times before i got it right - and they had no problem with that.

Eric Clavin

I rent from the New Bedford uhaul 1-2 a month for the last 3 years. The store Manager Brian is very helpful and always finds a way to get a truck for me when its busy.

paul hyde

Looks neat and organized but I couldnt get my question answered because it was the hitch installers day off. Call ahead if you need service.

Donny Sousa

bad customer service.....left with no rental and they said they couldnt help find truck I need at other location...

Chris Smith

U-haul in general is just an awful company to deal with. This specific store is simply a reflection of that

iheartvr6s

Staff seems slow and impossible to get a hold of on the phone. Missed business right here

Mahmut Bicer B

Worst service ever. Takes 30+ mins to buy boxs. No sorry for the wait, nothing.

danny pittsley

Great customer service from a very friendly crew