CubeSmart Self Storage

376 Hathaway Rd, New Bedford, MA 02740, USA

Address:	376 Hathaway Rd, New Bedford, MA 02740, USA
Phone:	+1 508-993-8700
Site:	cubesmart.com
Rating:	4
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 44

Reviews 25

Jenn Cordero

Only thing that was good about the service was my storage was clean. Everytime I would go there to pay on my storage during open hours, low and behold they were never opened. Always had to talk to the service line that picks up after no one picks up there. Also i went to close my storage a few days ago as the manager was leaving once again cause there never there. Takes my info tells me he will handle the close of my storage. Well i called the next day at 930am when they say they open, no one was there to pick up the phone or even get there service line till a lil after noon. Once again the service line informs me that my storage was never closed & still active. That they will process it and send an email to the storage facility that they should contact me some time in the day to comferm everything. Yea three & half hours later i get the call. Never again will i go back to this storage. How you run a business when your office is never open.

Alison Mello Author

HORRIBLE if I could give zero stars I would. We had been told we were all set for our military discount. Then when I discovered we still werent getting it we went in again and spoke to someone they told me I had to have my husband show his ID yet again. Hes already shown it twice and my military spouses ID isnt good enough. I feel like they were just pushing us off so they didnt have to give us the discount. When I finally lost it and complained they told me they would prorate the discount back as far as they could to get us our money back because weve been over charged for so long now and now that Im ready to cancel my account and bring up the overages they dont want to prorate it even though its what I was promised. I would never treat my customers the way they are treating me.

Sue Demers

Very nice manager who showed me around and provided all the info. I was looking for. In fact, I was so impressed with the security and the facility overall - that I did secure a unit. My only issue would be that when anyone is dealing with a customer - take care of that customer before moving on to others that come into the office. Customer Service 101 is to handle each customer in the order in which they arrive. I was there over an hour for business that I think could have been done in 20 minutes at the most. Other than that - very nice place! And I look forward to my time associated with CubeSmart!!! :)

Jessica Dumond

Worst storage place around, they have mice and roaches. I went in to get some things out of my unit and found both mouse poop, and roaches on my stuff. As well as chewed up items of mine. When I told the management they said that there is nothing they could do. Just call the insurance company and figure it out. Seriously how is that my problem? They should have to get me help to remove all my stuff, and now my couch and my bed is ruined and all my clothes that are in there have to be washed if its even salvageable. I will never ever use cube smart again and no one should!

Jobs Available

I walked into Cubesmart not to sure about how my experience was going to go. I read a couple of the reviews online so I figured I would give it a shot. I must say I am so HAPPY that I decided to rent my storage unit there. Ive never had such a great customer service experiance in my life. Joseph A. Was so unbelievably helpful and knowledgeable. He helped get me everything I needed in a timely manner. He was extremely pleasant and easy to talk to. I recommend Cubesmart for anyone in the New Bedford area. Make sure you ask for Joseph hell take great care of you!

Knee Gers

Im not ever able to use the unit i pay 200 a month for ... they were going to let me know about 24 hour access I"m a manager and dont get out till late also live an hour away.... so it is imperative its been 2 months asked about the access 3 times .. i haven"t got a response... But they are sure to call and let me know Im late paying a unit i cant access..

Bertha Rainville

If I could give a zero rate I would....cube smart took over from storage pro s...They have raised the rates,charge one to make a payment on line or via phone....Will get out of unit as soon as I find another.. DONT BOTHER RENTING WITH THIS COMPANY!!! !

Andrea Marks

Absolute worst place to deal with. Will empty both of my 10x10 storage rooms ASAP. The rates were already high before Cubesmart took over and sure enough the new company raised the rates again !!!! Will NEVER recommend this place to anyone !!!

Margarete Santiago

Not only do they keep taking up my rent every few but Im in the process of moving my stuff out and keep finding mice poop all over my stuff! I shouldve just waited for Uhaul to have a unit available for Me! I will never use this place again!

Lauren Richard

Easy and convenient. I booked online and went to the storefront and paid and got my unit same day. Customer service was great and the prices were lower than other storage companies in the area. Unit was clean and empty upon arrival.

Cynthia Barrows

Walked into this location today with my husband, we had a few questions. Spoke with Joseph, who was extremely knowledgeable of the company. Not only did he answer all of our questions but the property was very clean.

Ross Macedo

Great experience awesome customer service. They beat every other storage facilities prices. It is a clean and new facility also. Definitely will be a return and loyal customer!

Jay Farrell

Joe was great, both following up on my online reservation as well as when I checked in. Everything was just as he described.

Ulrick Longchamp

I believe his name was Joseph but He was awesome! I got the storage space I needed and the service was great!

Pam Houle

Joseph was very helpful..great storage facility..l would highly recommend checking them out!!

Jarryd Blanchard

Very helpful, but having some trouble paying online. I would recommend this facility.

Stacie HALLAL-MOUSSA

The BEST EXPERIENCE CUSTOMER SERVICE EVER!!! I Would recommend you EVERY DAY!!!

Robert Massoud

Excellent service; very attentive service representative at the location.