CPR Cell Phone Repair Saugus

Address:	352 Broadway, Saugus, MA 01906, USA
Phone:	+1 781-666-3233
Site:	cellphonerepair.com
Rating:	4.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 12–5PM

Location

Photos 21

Reviews 8

Anais Acevedo

At 1st everything was good very nice guy but they put a cheap screen on my s6 and assured me it was the right one but when he knew that I knew it was wrong he said i can come back and chg it once he ordered the "original"... S6 only come in 3 colors and believe me the one he put was not original.... Mind you he says theres warranty esp. For what i paid... Ok. Well not even 5 days later my phone falls from my couch on my floor and sure enough because of the cheap screen a good chunk cracks. I call owner which then says warranty doesnt cover that mind you only was no more than 5 days later and says he still would have to charge me $240 again to refix..... Really!!!!! Then says he can do it for $200... Seriously i just paid you. $240 5 days before and now youre charging me again... Ridiciulous..... Should of put the orginal screen to begin with not a cheap $16 dollar screen and yes i researched the screen he put on my s6....not to mention it took then a week to get my bootleg screen and another 3 more day to get my phone back....

Dalia Al-Othman

John McGunagle, the Store Manager, is the most incredible IT person I have EVER met in my life. When I first started going in as a customer, I was so distraught about my broken phone because I was VERY sick and had been in the hospital for months. John literally rescued me and fixed ALL of my devices. He even came in on his day off for me. He won my loyalty that weekend, and I have been back to the Saugus location several times since. Today, I brought my Mums IPad in and once again he succeeded in exceeding all my expectations! And I had the pleasure of meeting the owner today as well, Mike Levine. The two of them built this business together, apparently. Well, it definitely works like a well-oiled machine! And the prices are so reasonable. And John doesnt mind the fact that I talk too much, ask way too many questions, and generally speaking am a difficult customer, lol! He takes it all in stride, never losing his patience. Definitely take ALL of your tech devices to CPR SAUGUS!

Kaitlin Friary

I 100 % recommend this place for any phone, tablet or computer needs. Amazing customer service and quality work. I dropped my galaxy S7 on gravel and broke the LED and shattered the screen. And of course I hadnt backed up any contacts or photos. I called and first spoke with the owner Mike who was super friendly and very knowledgeable. He asked me a bunch of specific details about my phone and its condition. When I brought the phone in to drop it off I met with John who is the technician that actually fixed my phone and again reassured me that it was in fact fixable and would be ready later that same day. I was shocked! I returned later that day fully expecting to be met with the unfortunate news that my phone wasnt savable, but was pleasantly surprised when Ariel handed me my phone in mint condition! He was super knowledgeable and able to assist me in getting a sturdier case and protective screen cover. Thanks for saving the day!

Lacey Picariello

I recently dropped my iPhone 6S about 4 times in one night and the screen cracked in a million places, however it was still functioning. I was going to use my insurance through Verizon (which ive always done) when I was told about another cheaper option - having the screen fixed. Duh! Long story short, I drove right over to CPR, met two extremely helpful and knowledgeable men, and my phone is now being fixed and will be done in 45 minutes. They were very fair with price and it was actually a huge breath of fresh air considering how stressful phones/phone issues can be. I would recommend them to anyone and everyone looking to fix their phone, computer, and much more. The owner Mike even came out and joined the conversation and made my experience that much more comfortable and worth the trip! Oh, and they also include a lifetime warranty - so insurance and its costs really arent necessary anymore. THANKS AGAIN GUYS!! Lacey P.

Andrea Spano

I had an amazing experience with Mike and staff. This was my first time in the store and I was very impressed with the storefront. I brought in an IPad Air with a broken screen, and my sons very old, very mangled iPhone 4. Mike was able to fix the screens on both devices, but was concerned about a flicker happening in the iPhone 4. He offered to swap the phone out with an iPhone 4s for the same price as it would be to fix the phone...and at a very reasonable cost and in record time! The customer service I received was TOP NOTCH. They communicated what they were doing along the way, they were very concerned about my data and making sure it was preserved, and they were completely transparent and honest with the diagnosis and repairs they would be doing. Professional, Honest, and a very positive experience. I would recommend this place to anyone who has been in the unfortunate situation of breaking their device.

Rozanne Mungai

They fixed my 1.5 year old HTC One M9! I had dropped it on a tile floor and the screen completely shattered. Luckily, I was still able to use it (after covering the spiderweb screen with packing tape) but it was hard to use since the cracks distorted the screen view. My phone didnt qualify for the HTC Uh Oh Protection plan, and it seemed really difficult to replace the screen myself, so I decided to try CPR. I called the Brockton location first (it was closer to me), but they said they didnt fix HTCs so I decided on Saugus. The Saugus location was a much further drive away but so worth it! They ordered the screen part and when it arrived, they fixed it in 2 hours. It cost $139.99 including tax, half of which was paid in advance since they had to order the screen. Now, my phone screen is like brand new!! Im definitely getting a strong screen protector and case after this.

Watch

On February 29th, i stopped by CPR to get my cracked Iphone 5s screen repaired that I had dropped on the sidewalk. I randomly saw the place on my way to class an decided to stop by. At first encounter the staff was very friendly and knowledgeable. They gave me a quick explanation on how they would fix my phone and I left to get a coffee. I came back in 30 minutes (he told me 45 minutes but I didnt feel like waiting in Starbucks anymore). When I got there the screen was already fixed and I was ready to go. I paid a very reasonable price and was out the door. It was so much more bearable and professional then when I got my screen fixed at one of those crappy mall Kiosks. My screen looks great and has been working fine. I would highly recommend this place if you shatter your smartphone screen. Very clean professional environment, and great service.

Dawn Ling

This place is incredible. I know that sometimes you see a place with 100% 5 stars and you cant help but wonder if theyre false reviews. However, I came in to CPR and gave the team a shot. To say that Mike, John, and Tom are incredible is such an understatement. The screen on my new Samsung S7 Edge was utterly destroyed but they ordered the parts, told me it would take about 3-7 days for the part to come in so I paid half of the cost as deposit. I just got my phone back and all I can say is PHENOMENAL. If youre reading this and wondering if you should go in to see them, stop scrolling and start driving. They are truly lifesavers and deserve every golden review theyve received!