Firestone Complete Auto Care

1666 Boston Rd, Springfield, MA 01129, USA

Address:	1666 Boston Rd, Springfield, MA 01129, USA
Phone:	+1 413-304-3075
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 13

Reviews 16

jay carter

overpriced not honest..im not the only one look at the reviews.horrid!!!!!!!!!!!! to say the least First let me say I am glad for those who have great experience with these guys. My visit rather different brought truck in for a overall inspection Before inspection: starts every time drives fine no issues no warning lights After inspection car doesnt want to start the next day. Jumped it but it wouldnt stay running. finally gave it a little gas idle at 2k rpm finally stayed on. took it around the block to gas station. didnt make it . truck just shut off. literally will not stay running. these guys are rip offs in my opinion literally. they wanted 800 bucks for a ball joint replacement for upper and lower on a 96 pick up. Ball joints retail for 30 for my truck a piece. labor itself 500 bucks with these guys. seriously ?? I declined the suspension work but was still asked multiple times . I guess since I expressed that it was way over priced and wasnt interested it didnt sit well. point is be very cautious of who you bring your vehicle to and be aware of what jobs actually cost to be completed, you can look up labor price and hr time for jobs online. For anyone looking to see the write they gave me for prices and labor il gladly show you just so you can understand this is facts not hate review, its literally a customer upset that there vehicle is in worse condition after letting them look at it. and for my issue Im having now to not have even been addressed in the write up shows either the lack of knowledge of the mechanic and he over looked it, or something fishy took place due to them only getting 10 bucks from me to look at my truck and not upsell for the suspension work. but for those who had good experiences again I am glad for you, but for those who have yet to try these guys, call around there are better options available and probably more economical.

Tracy Mello-Morra

Thank you Brian!! My daughter attends Springfield College, she lives on campus, which is 2+ hours from home. I sent her there this past Saturday, late morning, after she called me worried that she had a tire that was very low. She saw Brian, he got her right in and out, fixed the tire issue, explained everything to her and showed her what the problem and remedy was, she called me to tell me how great he was, so friendly and courteous and just down to earth!! Most important, she was made to feel very comfortable and very well informed. Thank you so much for taking good care of my baby!!! You just gained a whole lot of trust from the students attending this college!!!

Jared Newell

Told I will be charges $19.99, was charged $57.00. for looking into my power window. All I requested was the window to be put up for the time being(the only way to get that was to go for the diagnosis). Two hours of waiting and car given back with wondow down. Went back inside to ask, the guy said sorry but he could do it, it will take a lot of time(and I assume another $57), so I left. Never going back there again.

Shomaria Brown

Ive also had great experiences with the Boston road location. The guys are always very helpful and knowledgeable. They are awesome and also take the time to take care of everything and take time to explain exactly what is happening to my car. I would recommend going to this one because Ive never had a bad experience. The location is always clean and professional and welcoming! 5 stars! Well done guys keep it up!

Dizman Ogkush

Very good professional tire store. Decent prices knowledgeable staff. Very happy getting tires here. Just be careful they like to sneak extra services in and dont ask if you want them. Like a full front end and rear end alignment that i didnt ask for.

Steve Daly

Excellent customer service. Open on Sunday! Extremely high mark up on parts! If you can wait until Monday, save some money and go elsewhere.

Joshua Livingston

They beat all local pricing and installed my tires quickly on a walk-in and I was back on the road in 45 minutes. Great staff and service.

Kevin Keiser

Great store, knowledgeable technicians! Thank you for everything!

Christopher Behrens

I love their lifetime alignment deal. Good place for tires.

John Galanek

Very fast and courteous (sp?) But not too expensive at all

Kay Rivera

You WILL be over charged without a doubt Consumer beware