Holmgren Subaru Inc

Reviews 3

KA

Karl Killer

I bought a 2004 Subaru Forester XT from Holmgren. I was guaranteed that this car was checked over thoroughly. If anything looked like it would be a problem, it was fixed. Immediately, the car had a few new scuffs and minor scratches that werent there when I thoroughly inspected the car a few days earlier. Thinking nothing of it, and just wanting to leave the place, I pulled the car off the lot and down the highway 2 exits to fill the gas tank. As I was walking back to the car, the engine compartment was billowing smoke… Freaked, I called Holmgren, and brought the car back. Guess they forgot to mention that the oil cover gasket that was replaced spilled oil all over the engine, and this was the excess burning off. I wouldve hoped they would have done that for me before I took the car. NOW, to my current problem. 1,000 miles into the the car, my Check Engine Light came on, and the turbo was making a whistling noise. A quick inspection, and a little elbow grease, I replaced the couplings off the intercooler. 5 days later, Check Engine Light is back on, the sound is worse and much louder. I take it to my independent shop and find out that the turbo is shot. Immediately I call Holmgren Subaru to see if they would do anything for me, even though the car isnt under warranty. After being "iced" a few times by the Sales Manager, "Manny," I finally got in contact with him. He was very hostile with me over the phone; he was very short with his answers and gave me an attitude the whole time. I felt insulted and belittled after the conversation with him. He was no help, and did not want to give any help to me, the customer. The next day, I had to call again to talk to Service. After a quick conversation, I was told to expect a call to see what they could do to help me in the situation. Instead, I got a phone call and was told that the turbo would be **** $1790 + tax !!! **** just to order!!! That isnt helping me any. Why did I go to a dealership in the first place? I was expecting some type of customer loyalty. I might as well have bought privately and gave some hardworking individual my money, instead of these greedy, slimy cars salesmen. Now the car is sitting at a shop, I cant drive it, and Im searching for a used turbo… I feel like I need to take a bath after this grotesque deal. What Id like to see out of this is simple. 1.) I would like to receive some type of help if they want any kind of customer loyalty. Id like to take my car to a SUBARU DEALERSHIP to get my SUBARU worked on. But this made me question this business practices. Definitely smudging the Subaru name. 2.) The people in charge need to have an attitude adjustment. 3.) When promising a phone call, make sure that it happens, so I dont have to hunt everyone down ** DO NOT BUY FROM HERE. period. **

JO

Josh Draper

If you are buying a used car here, takes these words to heart. Upon doing my first oil chainge, I discovered that the front bumper lip had been cracked and repaired by the previous owner with epoxy. I had not been informed of this issue when purchasing the car, and there was no way of telling this without lifting the car up or me wiggling my head under the car. Upon talking to my sales rep and then Manny, I received this conversation run around: Me - You told me this car was inspected upon your purchasing it from the previous owner. Holmgren (same response from Manny and sales staff) - Yes we do, but it is only a safety inspection. Me- So you are telling me you do not inspect the quality of the car when the dealership buys it? Holmgren- We do yes. Me- So you knew about the crack. Holmgren- We were not informed of it by our service staff no. I will spare the details past this but this basically turned into a giant circle. After being dodged by Manny and his staff I eventually just straight out asked for a replacement bumper or I will not return with my money (nor my family or SO). I was told "We will not replace it and we are sorry you feel that way". Other events myself or my family have gone through with these guys: -They could not find my spare set of keys upon purchase. -They could not find my parents set of spare keys upon their recent purchase. Wanted to charge my parents for a spare set. -Wanted money to repair broken tail lights for a used Outback a week off the lot. -Ruined a wiring harness in the fuse box on my fathers 02 WRX upon repair, leaving the dash lights broken upon return to my father. He fixed this himself fed up with their poor service. Take caution buying used here! Whatever they inspect when buying a used car, do not take it that it was comprehensive. Also my personal servicing of my car has shown some poor service standards. Bolts that have been over torqued to the point of breaking upon attempts to remove them and low oil upon me purchasing the car. My car has been serviced there since it was originally purchased in 2011, and I will be taking it to Secor in hopes of avoiding services like this in the future. Avoid Holmgren is you can, there are plenty of other Subaru dealers around. Their finance guy Keith is awesome however, not sure what that is worth but I recommend him highly.

JE

Jerry Leung

This review is strictly from my sales experience. They say, if its too good to be true it not. Well in this case it was! Hands down the EASIEST car purchase/transaction I have ever had, this being my 6th. The moment I showed up, Shaya, one of the few sales associate was kind, soft spoken and absolutely NOT pushy and EXTREMELY professional. They gave me an Internet price right off the bat, before coming in. I showed up 4 days later during the weekend. Guess what? They HONORED it! No gimmick whatsoever, I was shocked, I went in ready for war! It almost felt like buying a TV at Best Buy, it was that easy. I picked up my car the following weekend. Still with plenty of doubt on the back of my mind. Saying to myself, lets see what games are they going to play now with the finance dept. Guess what!? ABSOLUTELY NONE! My mind is blown away! It simply couldnt have been that easy. I cant even imagine any of the low ratings. If I could Id give them 10 ☆s. You know how the sales mngr comes later to tag team you with the sales person.... never even happened. He (Jason) only came to shake my hand and thank me for my business. Told him how much I wanted to spend and I got it, absolutely NO issue. There was no.... "how much do you want to spend a month bs". (Btw if you hear that, youd better run, unless you know your numbers.) Funny, I picked this dealership by accident, they are literally an hour away from me in RI and over 2 hrs from NYC. Shaya my salesman, cannot put into words his professionalism and knowledge. Though I already knew ever inch of the car, he still took the time to go down the list with us, was never impatient. My wife even said, she would have gladly paid more for the car after this experience. She wished buying a car was this easy all the time! She is a woman of few words, and extremely short tempered, never uttered a word and it was a done deal. THANK YOU SO MUCH SHAYA AND THE HOLMGREN SALES TEAM, FOR PUTTING ENJOYMENT, HONESTY, FAITH AND INTEGRITY BACK INTO THE CAR BUYING EXPERIENCE!!!!!

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