Jiffy Lube

2 Market St, West Lebanon, NH 03784, USA

Address:	2 Market St, West Lebanon, NH 03784, USA
Phone:	+1 603-298-5019
Site:	burlington.jiffylube.com
Rating:	3.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 17

Reviews 7

Jon Atwood

Went in for an oil change and ended up with a check engine light on 10 minutes after leaving the garage. Drove back to Jiffy Lube and told them what was going on, they checked the computer and said the engine had a "random misfire". I talked to the "manager" and asked him how an oil change would cause this - he told me mice like Toyotas and that maybe the gas cap wasnt in. Very helpful... After 5 minutes of him looking under the hood and almost breaking the plastic valance off, he essentially said it wasnt his problem and walked back into the garage and promptly started talking to the other guys and laughing. If I didnt have my 16 month old in the back of the car crying, I probably would have done something about that... I left and after pulling into another parking lot, I decided to take a look under the hood myself. After about 30 seconds of looking around, I found a disconnected hose about a foot away from the air filter. During the oil change, they had pulled out the air filter and showed it to me to let me decide if it need replacing. Apparently during their rush to pull it out, they somehow disconnected this hose and never noticed. I pushed it back on, turned the car back on and after a few minutes the check engine light turned off. On top of this, during my visit, the tech brought me over to the computer and I told him I only wanted an oil change (with conventional oil) and that was it. The cost was $42.99 - great. We then walked over to the car, and the engine air filter and cabin air filter were sitting on the engine. I told him the engine air filter was fine but to replace the cabin air filter because it looked like the original. Stupid me - I never asked the cost of the filter and when I went to check out, the total bill was $95! I asked if it was a mistake and the tech said I had gotten the cabin air filter. Correct me if Im wrong but an paper air filter and installation shouldnt even come close to the $44.99 that was on the bill. I just googled the air filter and found it for $4.82. Id like to also say that the tech didnt put the glove box back in when I picked up the car. After all this, I have to say that I will never return to Jiffy Lube and will warn as many people as I can to do the same.

Sharon Brown

An oil change should be simple enough, right? Not for these morons. They damaged my car, minimal damage for sure, but trying to get them to cough up the $8 I spent to get a new overflow reservoir cap has been challenging, to put it mildly. They admit they "probably" caused the damage, but made me drive 30 miles one way back to Lebanon, so they could see it. A photo sent over the phone would not do. They then made ME go to the dealer, get the part, and pay for it. A second 60 mile round trip to pick up the part and deliver them the paperwork they wanted. I jumped through all their hoops and spent waaaaay more money in gas and grief than the $8 cap was worth, but it was the principal of the matter. Anyway, that was 6 weeks ago and Im still waiting for my damn refund. Ive talked to the district manager and he gave me his bosses number, but he doesnt answer. HEY JACKASSES AT JIFFY LUBE IN LEBANON, CUT ME A CHECK ALREADY. What a bunch of arrogant jerk offs.

Julia Putnam

I thought I had seen a sign outside that had said this Jiffy Lube did both VT and NH state inspections, so I brought it in for both an inspection and oil change. When I asked for the inspection I was laughed at and talked to like a moron that "we dont do Vermont inspections because, obviously, we are in New Hampshire." I would have been fine if the answer was a simple no, but to act like Im an idiot because Vermont is how few miles away?? I was livid. THEN to top it off, it was the joke of the shop while the oil change was being done. Every service tech had to be brought over to the car to have a chuckle. Great way to treat a customer shelling out close to $80 to have a hybrids oil changed. Ive been here once before and had an ok experience, I liked how convenient it was and could over look the constant upselling. After this past experience I will never, ever set foot in a Jiffy Lube again.

Elizabeth Smith

I go to Jiffy Lube for every Signature Service Oil Change and have NEVER had a bad experience. The staff are always more than pleasant and accommodating. The service has been even quicker each time that I go so the waiting is not bad at all. My last visit was especially helpful since I drove in with a broken skid plate which was embarassingly dragging on the ground. The staff explained to me that they would remove it but that it was not crucial to replace anytime soon. They were excellent at putting my mind at ease and letting me ask all of the questions I had (since I dont know much about car parts and their functions!) I always recommend Jiffy Lube when referring to Oil Changes. The coupons that they offer are also helpful (especially since I run fill synthetic oil!)

Lisa Caparella

Its true - one bad experience can override 20! I had an awesome nspection and failed because of my tires. I had for new tires put on and came back for my sticker. I waited over an hour...but when they got my car into the bay...the inspector was nowhere to be seen. I asked and was lied to. The individual in the office told me they just pulled it in and had to go through all these steps. They did not just pull it in...I watched them from the window. I waisted a few minutes and then walked outside to see what was happening. There was no one at the car. No work was being done. I feel lied to and tested badly. Lousy customer service today. Ill be finding somewhere else to have the oil changes and inspections for our three family vehicles.

Sarah Willette

Can improve in so many ways. Had a manager in 2014 who was let go. Had a manager after that who got let go in 2016. Now has another manager. There is a high number in turn overs with employees for several different reasons. There is to much goofing around in the shop with the workers which is fine at the right time but that is how mistakes happen and several mistakes have happened where cars have gotten ruined. Bickering happens when my husband use to work there where the customers can see and hear. They really could clean more on down time in customer waiting area, bathroom, coffee spot, and the shop itself. Doesnt look good when all the staff goes out at once to smoke. Just needs improvement

Anonymous User

Never again. Go there at your own risk. Went there to get oil changed - somehow my air filter "FELL OUT" while he was working on it (how does that even happen) - the guy asked me if he should put it back... well of course - next thing I know, theyre putting in a new one. My bad, i should have stopped him right there. Anyways, I got billed for a new air filter $54.99 - air filters normally cost $12-15 max when I checked online as soon as I got home. Never again. Do a quick google search and youd see lots of disappointed customers. As for me, NEVER AGAIN. And im going to make sure all my friends and family tell all their friends and family - NEVER AGAIN jiffy lube.