Firestone Complete Auto Care

327 Hartford Turnpike, Vernon, CT 06066, USA

Address:	327 Hartford Turnpike, Vernon, CT 06066, USA
Phone:	+1 860-896-7643
Site:	firestonecompleteautocare.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 18

Reviews 13

Brian M

I just had 4 tires installed by the Vernon Firestone. I made an appointment for 11am. The shop was very busy but they brought my car in within a few minutes after I arrived and had the job done in about an hour. The facility is very clean and welcoming, the staff were very polite with people and there was no pressure. I expressed a concern about my wheels since they are still in excellent condition and Ive had bad experience with different installers in the past. Dave immediately said lets go take a look at them and inspected them to see the condition. He them passed it on to the staff who were extra careful with the air wrench, used a thin walled socket so as not to scratched the rims around the lugs and even torqued the lug nuts by hand. After that I watched the tech wiping the wheels down with a cloth to make sure they were clean and untouched. An A+ job, They made my day since I was expecting the worst. I highly recommend these guys.

Justin Taylor

Came here to get my check engine light diagnosed only because it is local and close. They told me that an pump in my Evap system needed to be replaced and that all their other tests came back negative. Spent almost $600 for parts and labor. Two days later my check engine light came back on (even though they said they were positive that pump was the issue). Took it back and this time they said I had a hole in my fuel filler neck. Quoted me $1700 for parts and labor. I decided to get a second opinion with a shop specializing in German cars (I have a VW). They found no issue with my fuel neck or tank at all and ended up replacing a censor for a total of $170. My lights been off since. I wonder how long they would have strung me along with false information. I probably didnt even need to get that pump replaced. Will never use Firestone again.

Josibelk Ariana Aponte

Horrible, I wish I could post no stars! Ive been going to this place for many years and 2 weeks ago had a weird sound from my car and everyone said it was the belt, and I thought so too. Well, I went to get an inspection and they said there was something else, something more serious, wrong. They told me it would be $1,000 dollars and I was okay with it...because they have always done good work for me. When I told my mom, she took it to another mechanic, a friend of a friends, and he said it was a belt and he fixed it for $20. So, not only did FireStone lied to me to get more money, they also turned on my check engine light so that I would be in a more hurry to get it repaired. As a side note, they installed windshield wipers for me, but they were the wrong side...NEVER GAIN

Armin Rad

They charge you for absolutely nothing. It happened so many times, but I trusted them and didnt figure out. The last time, they told me that I have a oil leakage which needs to be fixed. Then they charged me ~$120 to add a dye in my oil and cleaning, and asked me to come back after a few hundreds of miles, then they inspected and said it has massive oil leakage and needs several hours working and gave me quote for ~$500. I brought my car to another mechanic shop, they showed me that theres absolutely no oil change and everything was just for charging me over and over. Im really angry that I trusted them for the previous charges and never gonna go back there. Dont trust them at all!

Anonymous User

Firestone offers a "Courtesy Flat Repair". They patched my tire (which did not hold), then said they could not re-patch, so I needed a new tire. What a SCAM!!! I went to goodyear - they said, "Of course you can re-patch". Firestones patch fell off because they didnt do it correctly. More importantly, Firestone buffed the tire down through the metal, thus RUINING my tire (and its safety). When I went back to Firestone to show them they ruined my tire, they changed their story and said they could re-patch - even though the tire was now unsafe. This is not a "courtesy" flat repair...

John Doe

I never have people drive my car EVER. If its at a shop, I always go with someone driving my car because,... Why would you trust a stranger with your property? I wouldnt trust a stranger in my house alone, would you? Anyway, they have a complete stranger; a "mechanic" test drive my car all alone without telling me, so now my car is probably getting abused by this kid on the highway with me not there to ensure everything is good. This pissed me off considering I dont trust anyone alone with my property! If I do go back, my car is not leaving my sight!

John Doe

Over the years they have charged me for new valve stems when I did not need them and it looks like they never even gave me new ones, but still charged me for them? I didnt know at the time, but you dont need new valve stems when you buy new tires, but they never told me and were charging me for them! Crooks! I called to complain about this and the lady said that they damage the valve stems in order to remove the tires? What!? So they purposely damage the valve stems or just say theyre damaged in order to force you to buy more! Crooks

Victoria Lockyer

love this place! all the guys are so nice Tom is such a sweetheart. Dave also is anther favorite. they take the time to answer questions or concerns and explain thibgs . also when you have a budget they do all they can to stick to it. I travel to go to this place since I have moved because they are that good. also they just remodeled and it is super nice!

D. Helton Ph.D.

David Blais, the store manager, runs an excellent business. Hes the most honest guy youll ever meet at an automotive repair facility. Steve, their lead mechanic, is equally honest and incredibly talented in fixing complex vehicle problems. My family and friends all go to the Vernon Firestone and are always happy with the service they receive.

Rose Laplante

I love the service they give me at the Firestone in Vernon CT. When I go there they always take good care of my car and me as well. They give me a ride back to work and come pick me up. They always explain to me what is wrong with my car and let me know how much it will cost, no suprises. I recommend them to all my friends.

Darrell Patterson

Drove 4 miles after having a repair done and my check engine light came back on. Brought it back and they made me spend more money and once again the light comes back on. If your technicians are not competent or equipped to fix my problem then say so. Never again.

Sam Shoaib

I went in there to buy 4 new tires. First of all they beat every ones prices on the best tire explained every thing and kept me updated on what they were doing. Justin the one I felt with was very respectfull, the place was really clean. Awesome experience.

Ethan Ertel

I was dissatisfied with the snowy weather performance of a set of Primewell tires I had bought a few days ago. The staff at Firestone Vernon was very helpful and addressed my problem right away, and I was very pleased with the service.