Lucky Hair Company Salon, Spa, & Boutique

Reviews 3

LY

lydia mara Atta

To the owners David and Melissa: I will refrain to mention the name of my hair stylist because I respect her. However I disagree of you mentioning to other customers that you practice a satisfaction guarantee. My first visit to Lucky Hair was around six months ago, after moving to Canton. I first went for a consultation and asked if the stylist would accept me as a customer since I demand perfection. I explained how I wanted the hair; what color; and what were the steps to get me there. It would take months and a few visits. That was her opportunity to give me to somebody else ; but she agreed. I am not mentioning price because I agreed to the prices they charge there. The first appointment I booked was just to test her skills with her shears . I said I wanted just to keep the same haircut I had and she did good. Second appointment she only had to do a root touch up, and because it was as easy as maintaining the same cut; she passed . Minimal bleed ocurred from the brown color onto my highlights that are very light. On these both occasions we discussed our plan of action and that the next appointment was to do those 4 services on the same day. I only agreed to that because she said it would not jeopardize the result. Big mistake. After many months of preparation, the first time she had to do the perfect job; she underdelivered, unfortunately. At that very moment I told her that the cut was still too long and I wanted it shorter. But It was already 5PM and she was booked with somebody else. She said she could fix it for free if, after I went home , and styled it myself, I would still want it that short. After 3 days I washed it and styled it. The answer was yes! It had to be fixed ! But it was Sunday . She would only be there next TUE. I went on TUE to find out I had missed her for a few minutes. She was gone for the day. I waited for her the next day she was there but I was told that " The warranty on the service " expires in 7 days. I never needed 7 days . I am very used to the haircut I ordered, therefore I knew immediately. I only left her chair to try and help her. The service with the color ; the highlights and the toner was also unsatisfactory. I am sorry , she had a lot of good intentions when theorizing about how she was going to deliver the results that were agreed on. But when it came to the practice .She could not deliver neither quality nor perfection. I went back there and,in private, showed her all the mistakes. She agreed that they were there, but said she could not fix any of them, and that I would have to book another appointment . I booked the three next appointments and guess what? She called me to inform that it would be best for me to be seen by a more experienced hairstylist. She would " transfer " me. I am going to cancel everything because I learned that regardless of who I see and how much I pay at Lucky Hair Company ; they are not going to guarantee customer satisfaction. Google readers, take your business somewhere else. Update: I only got an answer from the salon after politely and truthfully posting here. They never called or emailed me since it would not be seen , however they replied here as you can see. To top it all , the front desk or the hair stylist never wrote in my file what went wrong; or that I did went back to see the stylist , but wrote the day that I was 15 minutes late; ( not 30 ) . Under that snow storm, you guys can check and see that I called to cancel , but found out the stylist was already on her way and that I was the only client. I braved the storm.

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Anonymous User

Not The place to go for Hair extensions or sincere service. The lady that does them, the owner, Lol, sucks at putting them in an tried to tell me that the pulling I felt on my scalp was simply from having a foreign material in my hair. Clearly after a week and a half of not being able to sleep because they hurt so bad, the hair that the extensions were pulling finally came out!!! You could see all the roots of my hair that these extensions pulled out! The quality of hair that she claimed was the best you can get, came complete with all kinds of noticible split ends. I had to pre-pay for this before I could see it. It was so frizzy and required lots of styling. I made the mistake of going back to have them pushed up after 3 mos had passed, mainly because im new to the area and didnt know where else to go. I figured since I already spent over $600 on the dang things, then I should get my use out of them. I asked her not to put them in so tight the second time around. She acted pretty offended, but I didnt want to lose another week of sleep over this hair. She was able to accomplish this one favor but when I got home I looked at the little metal pieces that are used to clamp the extension to your hair, and they were all bent up and the paint color, meant to match my hair, had been taken off in the clamping process. So you can see a bunch of gold colored metal in my dark brown hair. These are supposed to be clamped flat and the paint is supposed be the color of my hair so that the extensions arent so obvious. Not to mention, 8 of the extensions came out in the first week!! If she didnt spend the entire time jibber jabbing with the other employees, that could maybe have helped her improve a few styling skills. Just had a consultation with someone more qualified. Cant wait to get these cheap things out of my hair. Ive had clip ins from sallys beauty supply that looked nicer than these.

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Andrew Owens

Terrible and fraudulent! Do NOT use the massage services- Ill explain. We purchased two Groupons @ $40 each for each 90 minute session. My wife went first because shes dealing with recent news about her moms diagnosis of terminal cancer. The salon called my wife to see if she wanted to come in for a hair appointment since was a client for hair months ago. She let them know that she did have a Groupon for massage and scheduled that without any warning of upcoming issues.When she got there, they stated she wasnt a new client and they would not honor the price. My wife explained she was a new client to massage and nothing was mentioned during scheduling. The receptionist said it happens all the time. Next they said that the second Groupon would be full price. All of this happened before and after the massage. Very stressful arguing with Bree(the masseuse) before you are supposed to get a massage from her. Afterward, more arguing, discussions...and debates about calling the owner.Wow! The frau-, They cashed in MY Groupon and I cancelled my appointment based on them not honoring the Groupon. After a call to Groupon and explaining what happened, they revoked the cashed in Groupon and launched a merchant investigation. This is clearly a scam setup to swindle money from people using misleading advertisement. Tip, be fair, dont be cheap, treat people with respect and if you think you are being taken advantages of, take action!!! If this was truly legit advertising, they would have wanted our repeat business and worked it out. That was clearly not the intent. We will NEVER use this crooked company and I will make sure to share my experience with everyone I know.

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