Dorian Ford

Reviews 3

WI

William Castiglione

One of the worst customer service experiences in my life. In June 2016, I turned in a leased fusion and bought a 2014 Ford Taurus Limited with 33K Miles from Dorian Ford. Issues with the car that Dorian refuses to cover: -Tires have flat spots from sitting on their lot ($1000 out of my pocket) -Car was not properly detailed, furthermore, the clear coat had such pitting from water stains I had to pay a professional to basically recondition the paint. Had soap all over the finish that was not washed off and caused damage to the vehicles paint. The interior was dirty ($400 out of my pocket) -After 3000 miles, the brakes need to be replaced. On my dime. This tells me they didnt inspect the car before selling it. ($700 out of my pocket) -After two months of ownership, I received a call from Ford Credit informing me that Dorian Ford did not properly account for my lease turn in cost - and I was responsible for the balance left over. I am still fighting this with Ford credit - as, I turned in my ford lease to a ford dealership - they should be able to figure out how to properly pay off a lease. Overall, the WORST part of the whole experience is the customer service that was portrayed to me: - The used sales manager was the biggest you-know-what Ive ever met. when I came back two days after purchasing the car to discuss the tires - not only did he refuse to even ride with me to see how bad the tires were - He essentially told me "this isnt my problem, you bought the car as is (STILL UNDER FACTORY WARRANTY AND BOUGHT FROM A FORD DEALERSHIP) - Im not buying you new tires" -My salesman also refused to ride with me to hear these tires that sounded like I was driving a tractor down the freeway -The service department also refused to take a ride with me to listen to these tires (however, they did confirm that the tires did indeed have flat spots from sitting on their sales lot for so long) After having these issues, I looked around and noticed Carolyn Dorian responds to all the bad reviews on here - I reached out to her looking for resolution and have spoken to her numerous times since. While she was much more professional and customer service oriented - she did absolutely nothing to help me. Offers she gave to me: -Shell sell me tires at her cost (I checked her prices against retail prices - they were the same) -Shell mount and balance the tires for me for free (whooooo, a whole $60 fee shell wave) -She also offered to allow me to purchase a ford extended warranty at her cost. .... As you can see, none of these really helped the issues. Mrs. Dorian continues to just say something along the lines of "well, you got such a good deal on the car - thats why" - never once in the process of buying the car from my salesman - was a single flaw on this car pointed out - however, he did try to change the price of my vehicle three times after we shook on a deal. Overall, what Ive learned from this experience is the following: You are NOT a lifelong customer of Dorian Ford, you are a one time sale. Which is quite sad as businesses cannot survive with this philosphy - and as you can see from the other reviews on here - Dorian Fords business is burning bridges, not selling cars. Mrs. Dorian, dont bother to respond to this review. Your business is a joke - I left my business dealings with Dorian Ford feeling slimy and dirty from your employees and the general customer service atmosphere you embrace at your dealership. The other reviews on here prove you’re full of crap.

SH

Shannon Zawodni

Extremely upset in our experience with Dorian Ford. This was our first time leasing through Ford, and as Z plan lessees, we thought we could go to any dealership and be given the same deal.. At first, our salesperson was very friendly and helpful. We left him with our credit apps and what we wanted. We later received a phone call saying we were approved and given 3 vehicles to choose from on their lot (coincidentally, they were 3 loaded vehicles, and they never offered to search for something else, just said "these are your 3 choices"). We were even told we were being given a "complimentary" remote start for taking a vehicle off their lot! Everything seemed great so far.. We got there to sign for our new vehicle, and were given a higher monthly payment amount than we were originally quoted (and this is with us putting more money down than originally discussed). We questioned the numbers more than once, particularly one $1500 dollar charge on the lease papers - and were told more than once that the fee was "tax". Now, you would think someone who does this every day knows exactly what all of those numbers on the contract are, right? We trusted our salesman and signed the papers. I did get a vehicle with more options than had planned (because I thought I had no other option), and that was what he chalked the price difference up to. We got home and started taking a closer look at the papers, and kept going back to this additional $1500 dollar fee. We were in the market for two vehicles, so we decided to try another dealer for the second one (Suburban of Sterling Heights, who we had an amazing experience with). After we completed our deal on the second vehicle, we brought our lease paperwork to them on the first one to see if they may be able to explain to us the price difference. They knew right away what the $1500 fee was (the one our salesman repeatedly told us was tax). EXTRAS that DORIAN tacked on, without our knowledge or consent! Not one, but TWO extended warranties were added onto our lease! Oh, and that "complimentary" remote start, yeah they charged me $300 dollars for it! These extras worked out to the tune of an extra $54 per month on our lease payment! How coincidental, they also happened to leave out the additional paperwork that you are supposed to sign (and we never did!) breaking down any additional charges to the vehicle. Funny how that worked out. We took the paperwork back in to Dorian and questioned everything. I will say that they did offer to re-do the paperwork or cut us a check for the extras, so they did "make it right" as much as they could. However, in questioning them, they played the blame game on who did it (the salesman blamed the manager for adding these things while he was out sick). Regardless of who did it, no one should have added any extended warranties without discussing them with the customer and giving them the chance to accept or reject them! I know this is a long review and I doubt many people will take the time to read it all, but as much as I love my new vehicle, I am still very upset with my buying experience. I can guarantee we will never shop Dorian Ford again, and will be sure to tell everyone we know about our experience. This bad experience not only lost them the sale of our second vehicle (and Im not talking cheap vehicles either!), but any future business from us and anyone we know in the area in the market for a new Ford.

JA

James Frink

Problem: USB ports dont detect devices. Ill walk you through the entire nightmare I went through with Dorian Ford. A nightmare which, by the way, is ongoing. August 9th: I explained the USB problem to the service tech, signed the paperwork, and handed over my keys. I had made an appointment, so I figured my problem would be dealt with relatively quickly (as compared to a walk-in). I called Dorian FOUR TIMES before the end of business that day, left three voicemails, and received no call back. I was forced to leave my car there overnight, thus ruining the plans I had made that evening. The day after, August 10th, I still received no correspondence. So I tried calling again. And again. And again. And finally, someone answers. They tell me that the problem was diagnosed and that a part had to be ordered, due in the upcoming Friday (August 12th), but warned it may take longer. I returned to get my car back and awaited the phone call telling me the part had arrived. NINE DAYS LATER, August 19th, I still received no call. So, again, I take it upon myself to make contact. Im greeted by a rude man in the Parts department who chastised me for pressing the dealership for information. To his chagrin, he checks the inventory, and finds that THE PART HAD BEEN DELIVERED. When Dorian planned to call to tell me, Ill never know. So I make another appointment the following week - 11:00 AM today, August the 23rd. I drop off my car and, having learned my lesson, asked specifically how long itd take. The young man who took my keys said "I have no idea, probably a few hours; were really busy." Thats fair. People get busy. No problem. I get a call back four-and-a-half hours after my appointment time (why bother making appointments?) telling me my car is ready to go. I show up, get my car, and off I went. I plugged my flashdrive into the USB port. USB device not detected. They didnt even fix the problem. So after fourteen days, with three trips to and from the dealership, compounded with over a dozen phone calls and car-less hours, IM STILL RIGHT WHERE I STARTED. Dorian Ford doesnt give a damn about customer service. Its really that simple. They just plain dont care. They cant be bothered to stay in touch, they cant bother to provide a lick of convenience, and worst of all, they cant be bothered to FIX THE PROBLEMS CUSTOMERS ARE HAVING. If you enjoy gut-wrenching frustration and peptic ulcers, I highly recommend Dorian Ford. If you want your car fixed, go somewhere else. Anywhere else. Never. Again. UPDATE 8/24: Received a phone call from a service manager claiming that, and I quote, "the problem was fixed before the car left." Quite plainly, it wasnt fixed. So either her techs are lying to her, or shes lying to me. I dont know or care which at this point. Dorian Ford deserves to go out of business. UPDATE 8/26: Responding to the owners comment below: I have looked up my vehicle via its VIN on Fords official website, and my car is still under warranty for 24,000 miles or ~2 years, regardless of its status as salvage. So they are, as usual, lying.

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