Al Serra Body Shop

6167 S Saginaw St, Grand Blanc, MI 48439, USA

Address:	6167 S Saginaw St, Grand Blanc, MI 48439, USA
Phone:	+1 810-694-0004
Site:	alserrabodyshop.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–3PM Closed

Location

Photos 11

Reviews 5

M Zimmerman

Pros: Free loaner car, fit of new parts is acceptable, finish is marginal as you can tell the shade of paint difference between what was repaired and what was original. And before you say it, no, the vehicle isnt old and faded - it is a 2014 model year Ford. Cons: Constantly in limbo with the free loaner car. Several different people calling to make sure it didnt go over the 2,000 mile limit, and apparently none of the people communicated with each other b/c we would get the same questions and give the same answers over and over again. Vehicle had to be sent out to a local Ford Dealer to be repaired after Al Serra could not get the vehicle systems back up and running again. Was told it would be a 2-3 day repair and took about 2 weeks. Also - body shop left new unused parts in the back of the vehicle. I still have the part. From the part number, it appears to be a bumper bracket that wasnt put back on. The bracket is for vehicles that did NOT have factory towing package, which my vehicle does not. It does have a trailer hitch installed, but it was installed after we purchased the vehicle. Since my vehicle should be equipped with this bracket, I can only conclude that they didnt put it back on, or that they ordered parts that they did not need. Also, the rear seat had to be dis-assembled and put back together correctly b/c whichever service personnel folded the seats down in the rear did so incorrectly. When the seat is put down incorrectly, there is a roller that becomes unlatched and the only way to get it to conform right is to take it apart. Marginal at best and would not return there for any service. And while it was great that the vehicle was washed before returned to us, it was not great to find that whoever washed it tore off a rubber bumper for our bug shield. It was nice of them to put it in the console (I sincerely do appreciate not having to find another one), however now I must spend my time to find some suitable adhesive to re-attach it, or I have to purchase a new kit from Ford. This bug shield was in place for some time with no issues, so I would guess maybe someone got a little too close with a power washer or something and blew it right off!

Brad R. Garrison

My wife recently had an accident where someone ran into the back of her car. I drove the car over to Wes Stevenson’s office and started the process of filing a claim to get the car repaired. The same day the car was dropped off at Al Serra for repairs. Since it was deer season the adjusters were busy with other accidents and our car had to wait about a week to get approved. Because of the delay, Wes worked with the folks at Al Serra to help us get a rental car, even though we had not purchased rental insurance with our policy. Because of the amount of damage and holidays it took almost three weeks to get my wife’s car completed and back to her. Without the help of Wes and the folks at Al Serra we would have had a huge rental bill. We both would like to say thanks and recommend Wes as an outstanding insurance agent and Al Serra for their fine repair work!

David Svinarich

I recently had my Suburban in for some collision repair. I had an excellent experience. The manager was professional and responsive. He even called after the repair to ensure that I was happy. The work was completed on time and it looks great! We have used this shop several times over the years and have always been happy with their service.

Matthew Akuna

Hit a deer, and needed a new bumper, after taking it to them for an estimate, they found more damage as the head light and a few other items. They worked with the insurance company and rental car. Kept me informed the whole way. Glad I found a great body shop.

James Ito

Al Serra Body shop did a great job in helping me when my vehicle was totaled. The staff was friendly to myself and my wife on making sure we had all our belongings out of the car even though Al Serra did not repair my car. Thanks!!