Kids Quest at Four Winds Casino

11111 Wilson Rd, New Buffalo, MI 49117, USA

Address:	11111 Wilson Rd, New Buffalo, MI 49117, USA
Phone:	+1 269-926-5460
Site:	kidsquest.com
Rating:	3.4
Working:	1–11PM 1–11PM 1–11PM 1–11PM 1PM–2AM 11AM–2AM 11AM–11PM

Location

Photos 16

Reviews 4

Jessica Bush

Where to even begin? Tiny tots in kids quest of the Four Winds casino is a disgrace to paid child caregivers everywhere. As someone who has been a professional Nanny for years, I was shocked at the lack of common sense and care I witnessed. My husband and I decided to try out the day care due to a glowing recommendation from a coworker of his. There is nothing we enjoyed about our day care experience. We provided an entire diaper bag for our 6 month baby, including diapers, wipes, soft blanket, bottle with milk for 2 feedings, his favorite toys, pacifier, and teethers. The day are even does a bag inventory, so they were aware of these tools available. We checked him in and went to enjoy the casino at around 8pm. I received a call at 11pm stating theyve tried everything and hes been crying nonstop for 30 minutes. They would like to know if theres anything else they can try. Well, thinking theyve tried everything my husband and I take a break in our evening to go check in on baby. Upon arrival I insist to go back myself and calm him. I was horrified by what I saw. His face was all red, blotchy, and scratched up. He had snot running down his face into his mouth, which he was then choking on. The staff had him strapped in a newborn swing, which obviously wasnt helping. I picked him up and looked for his pacifier. The staff couldnt tell me where it was, responding with, "Weve only been in his diaper bag for diapers. Why would you not look in his bag for items to soothe him?! Why had they told me they had tried everything?! Needless to say, their credibility is shot. So, I continue to soothe him and get him to fall asleep. I also dont understand while all the tiny tots were even awake at 11pm?? Children that little should be asleep or at least in an environment promoting sleep time. Instead the room was bright and loud. There were toys strewn everywhere. I almost tripped while walking the baby to sleep in there. The sleeping area wasnt even set up! Mattresses were leaning up against the wall in the cribs unmade. Even if I had decided to lay my child down once asleep and go back to the casino, I couldnt. I witnessed multiple children crying hysterically! One baby was just wailing, laying on the floor, with neither of the two staff members paying attention to her. Upon my husband and I trying to depart with our sleeping baby, we were told wed have to leave him in the room with the staff, go check out, then come back to get him. Of course we did not do that! My husband went and did the check out process while I stayed back in the room with baby. No way were we leaving him with the staff I had witnessed! They were the most unprofessional, untrained, and incompetent child care providers Ive ever experienced.

Kevin t

First time putting all three of our kids in. 5 month old, 2 year old and 9 year old. Our 9 and 2 year olds liked it a lot the 5 months had a hard time falling asleep but staff was nice and friendly and did their best to comformt him. We will be back soon no worries and we trust the staff and cameras.

Latanya Murry

Love kid quest because I can let my daughter enjoy herself, why I enjoy myself. The best!!!!

Latanya Murry

I love it I can take my daughter to kids quest,why I enjoy myself.