Ulta Beauty

Address:	4886 Marsh Rd, Okemos, MI 48864, USA
Phone:	+1 517-318-0413
Site:	ulta.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 69

Reviews 6

Julia Krul

Words from a friend: I have to vent. I was just in ULTA Beauty in Okemos on my lunch. My hair is up in a ponytail and I only have on mascara today. I am not the type of girl to do my hair and make up everyday. Apparently this means that nobody in Ulta needs to pay attention to me in the store. I ask an associate where i can find a bronzer, and she snickers and goes "um what brand do you want we have a lot" and continues to look at me like im stupid. I say "Im not sure, i was given some a few months ago and i broke it and need to replace it" She then takes me to the most expensive brand in the store says this is the one she uses and walks off. I am not one to use very expensive make up.. I am not good at applying make up and dont use it enough to spend $40 on a single item. I then go to check out. I am purchasing some headbands, lipstick and mini shampoo and conditioner for traveling. The cashier asks for my phone number so i could use my coupon that i received for being a rewards member. Once the cashier rings everything in she goes "and your not so grand total of" before telling me my price.... Im still not sure if that was offensive because i am not spending that much or if she was being funny that my coupon knocked off $10. Then i say, "do you need to scan my rewards card?" she looks at me disgusted and says "um that is why i asked you for your phone number when i started to ring your items." okay- excuse me i thought it was for the coupon, i wasnt sure if it needed to be done separately or not. I am so disgusted with how rude the entire staff was while i was there. Stop making girls feel like they need to use hundreds of dollars worth of beauty supplies to be pretty. Make up can be used to ENHANCE our features, they dont define us. You should probably choose wisely on who you want to represent your company/store. Ya JERKS.

Chelsea Pimentel

okay so i have to vent. I was just in ULTA Beauty in Okemos on my lunch. My hair is up in a ponytail and I only have on mascara today. I am not the type of girl to do my hair and make up everyday. Apparently this means that nobody in Ulta needs to pay attention to me in the store. I ask an associate where i can find a bronzer, and she snickers and goes "um what brand do you want we have a lot" and continues to look at me like im stupid. I say "Im not sure, i was given some a few months ago and i broke it and need to replace it" She then takes me to the most expensive brand in the store says this is the one she uses and walks off. I am not one to use very expensive make up.. I am not good at applying make up and dont use it enough to spend $40 on a single item. I then go to check out. I am purchasing some headbands, lipstick and mini shampoo and conditioner for traveling. The cashier asks for my phone number so i could use my coupon that i received for being a rewards member. Once the cashier rings everything in she goes "and your not so grand total of" before telling me my price.... Im still not sure if that was offensive because i am not spending that much or if she was being funny that my coupon knocked off $10. Then i say, "do you need to scan my rewards card?" she looks at me disgusted and says "um that is why i asked you for your phone number when i started to ring your items." okay- excuse me i thought it was for the coupon, i wasnt sure if it needed to be done separately or not. I am so disgusted with how rude the entire staff was while i was there. Stop making girls feel like they need to use hundreds of dollars worth of beauty supplies to be pretty. Make up can be used to ENHANCE our features, they dont define us

Sarah Klammer

I had a great experience at this Ulta today, so Im pretty surprised by the bad reveiws. This is not the usual store I shop at, but I have been to the one in Saginaw several times. I always find it to be an ok experience, though it really seems to depend on the associate you get. Some are super helpful, some are rude. This time, however, the girls were WONDERFUL. I had called ahead to get a specific skincare sample, which the girl said was in stock. When I got there, it turned out there werent any sample ones open. The girl was incredibly apologetic, one of the other associates walked me around and showed me a ton of similar options (looked up active ingredients and everything!), and gave me several samples to try. Then, on my way out, the original girl handed me a little goody bag of sample merchandise "for going so far out of your way" (I had mentioned over the phone that I was driving from Saginaw on business and was swinging by). Wonderful experience!!

Apple Zhang

I bought three bottles of Butter London nail polishes and some other stuff in this Ulta store. I put the bag back into my car and kept shopping in that plaza. After one and half hours, I went back to my car and found that one of the nail polishes exploded everywhere on everything I bought. Since I was still in the same shopping plaza, I went back to the Ulta store, not wishing that they would get a new one for me, but at least help me clean up the stuff I bought that all covered in nail polishes. However, the only thing the store manager said was it was not their responsibility. So I asked if they could help me clean the mess, she said no. This is the worst customer service Ive ever experienced. I thought customer satisfaction is an important thing to Ulta, apparently not, or at least not this one. It was a extremely disappointing shopping experience at Ulta.

Honestly, just awful. I went in to get my hair colored and the stylist had to ask her manager how to do the coloring I wanted. Then, even though I scheduled the right appointment for the coloring, they said they didnt have time to get my hair colored during my appointment. They did cut my hair (actually had me stand to get my hair cut, which was odd) and didnt even offer me a coupon for the cut until I said something to the manager up front. The salon manager was extremely rude to me and talked to me like I was a toddler, and gave me a 15% on my cut. Never trying to get my hair done there again!

Jessica Krawciw

I also had a bad salon experience. My girlfl also had to ask her manager how to dye my hair and how to mix the color, when to shampoo it and do the shot treatment she couldnt figure out how to curl my hair the manager had to help her because she couldnt get my hair to curl. Apparently it was her 1st day. If I wanted a cheap hair cut from a student i would of went Douglas J. I paid full price for mediocre service and she also managed to stain a lot of my face and clothing.