A A Sewer Plumbing & Septic

Reviews 3

MA

Marilyn Fisher

AA Sewer & Plumbing cleaned our septic tank because we were having a problem. We were told that the tank was fine but we would need a perk test from Oakland County and then a permit to handle any issues. Layton said he would handle it. We paid $775.00 for permit and perk test to AA. After getting the Oakland County results, we received an estimate from AA to repair our septic field per Oakland County instructions. We asked questions and finally signed the AA Sewer & Plumbing estimate/contract. Being senior citizens, with my husband on a fixed income and me working part time, paying $24,850.00 was a big decision. Work was started, and within 2 days we realized that AA had turned the whole project over to the excavating company (no mention of this in the estimate/contract). Excavating company pulled the permit, did all of the pipe laying and repair and handled everything with the county. AA did NOTHING!!!! but added money to the project to take a profit from us. $300.00 from permit bill was for AA pulling the permit - but that was not done by them. If we asked questions, Layton would say that his mother was the boss but his mother would tell me that Layton was handling everything. Before we signed the contract, I asked questions but was told that their company had to handle it since they pulled the permit. Do not believe anything this company tells you. They did do a fine job on cleaning our septic tank. And they are not licensed in Oakland County or the State of Michigan to fix a septic field - VERY DECEPTIVE!!!!!

RO

Rob Carter

Recently calls A A to come look at a toilet in our business in Rochester. They came the following day like they said they would, however I never even know they were there. They were supposed to be looking at our bathroom but somehow ended up on the roof. The gentleman came into our store, never introduced himself, just told me I needed to pay $550 to fix the issue on our roof. Not calling anybody about our roof, I explained he would need to take that up with my landlord. He handed me his business card and walked out. I called the following day to try to get the issue with my bathroom finally solved and to find out why they didnt show up. The receptionist began to get very upset with me. Told me they had come the previous day and we declined. Everything seemed to make sense at this point. I told her they never addressed the issues I asked and needed them to come back. She told me my landlord did not want to pay and they would never come back to our business. Trying to explain I have a serious issues that needed to be addressed, she wanted to hear none of it. Constantly cutting me off and not letting me speak. At this point I explained her rude and threatening manor deserved a negative review, I was immediately threatened with a lawsuit ha! From the begging to the end, my entire experience was poor.

JU

Julie Bondy

Great service, total honesty, great pipe side manner.

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