The UPS Store

145 S Livernois Rd, Rochester Hills, MI 48307, USA

Address:	145 S Livernois Rd, Rochester Hills, MI 48307, USA
Phone:	+1 248-656-2106
Site:	theupsstorelocal.com
Rating:	3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 15

Reviews 14

Justin Clements

This particular UPS Store is strictly there for business and nothing more. In a time where customer service is of utter importance, this store could use a tip or two. The staff is very quiet and not very friendly. After shipping some prepaid boxes and purchasing a couple of packing envelopes I noticed I was charged for "additional items" without being told. Come to find out they had charged me $2.00 for having to tape one box. In my opinion when you work in the logistics industry and are the front line for customers; such a petty charge will only push more business away. I think that it is just the cost of doing business, but clearly theyre only there to try to make a dollar or two. Been there for a total of 2 times, and will never return.

Arthur Stoffel

The store manager went out of her way to correct the wrong address on a package sent to Michigan (instead of Colorado) from a different (Florida) UPS store at no charge. Thank you for proving there are still businesses that deliver services that are above expectations.

Lisa Hamilton

Why do they hire people with no customer service ability or desire to help? It really makes this site not worth going to. Troy store much better- worth the drive after trying to deal with this gal.

Mackey Chandler

Im deaf and they have always taken the extra effort and time to communicate well. I keep a mail box there and have had them pack and ship things for me. 100% satisfied. Cant say that many places.

asim ahmed

The people here were very helpful and alert to my questions. they took care of my packages and got them where the needed to go fast! i would recommend using this story to anyone

Adventures N Ales

The customer service is always bad. Dealt with the notary who I found out later was an owner and her attitude was bad...Sour, snippy and short. Ill find a new place.

Bonnie Abiko

The staff is always courteous and helpful with any shipping need one has. Ive been using their services for years and have never been disappointed.

JustinWTF

The most unfriendly and rude customer service ever, the lady that was managing there was the worst. I will go out of my way to not go there again

bfountain52

This UPS store can get very busy at times but the staff is very helpful and professional

Sandy Haley

The staff is always helpful and work with me to get my packages mailed.

Daniela Lisi

Unhelpful, rude people. If i could give them zero stars I would.

DLR Van Halen

Very friendly staff. Knowledgeable and helpful.