Cook Automotive Repair

28060 Pontiac Trail, South Lyon, MI 48178, USA

Address:	28060 Pontiac Trail, South Lyon, MI 48178, USA
Phone:	+1 248-264-6338
Site:	cookcar.com
Rating:	3.9
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 5

Reviews 9

Gary Clark

"Living the worst case scenario" Day 1: I took my Taurus in because the A/C wasnt working. I was told that it would be $100 to recharge it and that they would check for leaks, etc. OK. Day 2: We are told that some repairs are needed and that the total would now be $300 and that now the A/C will be great and will be checked and confirmed. Fine. The car is ready that evening and we drive it home. Wife drives it home and A/C doesnt work. Day 3: We take it back first thing in the morning--lovin that road construction delay each way. Austin apologizes and promises a swift fix. Later Im told that it was a defective part they installed that caused the problem. We get the car back and while the wife is driving it home it starts smoking under the hood and the A/C still doesnt work. I open the hood to the delightful smell of burnt fluids and smoke. We limp the car back to Cooks and Austin begins to tell me how thorough he and his operations are. I assert that Ill have to come back to get my car on Day 4 and that they PLEASE check their work. Then I hear that the additional cost to fix the A/C will be at least $500 and as much as $900. Am I in the Twilight Zone? Day 4: We pick up the car that now has a seized A/C condenser. Were writing off Cooks as a $300 life lesson. Oh, but wait. Day 7: The ole Taurus wont run after starting--first time ever in the 5 years weve owned it. I limp it over to a mechanic in South Lyon that can be TRUSTED by drop shifting into idle/drive and revving the engine to keep it over 1,000 rpm before it stalls. South Lyon Police just happen to be right behind me at the downtown light just to add to the fun. As I turn right onto 10 mile the tires chirp from my drop shift back into drive with the revved engine. SLPD ignores this thank God. Day 8: Theres a reasonable chance that the stress caused by the seized A/C led to these other complications. At least now Im getting useful information from someone who obviously knows what theyre doing. Whats missing are the finely pressed shirts the 2 sales reps wear at Cooks. I also notice theres no fancy frapacupamachiatochino type coffee machine--less overhead expense. Finally, the car will be fixed the right way. Cook offered NO refund or discount for their service but the other home town mechanic was more than reasonable. Lesson learned.

Herb Weyh

Be very careful of this place. I went in for a Oil change and tire rotation they quoted me $31. I dropped the car off at 8am. By 3 pm i had called 3 times and finally said i have to come and pickup the car. At the counter when i dropped the car off i asked if they could read the check engine code. They said sure not a problem. Never mentioned that they would end up adding $44.50 to the invoice when picking the car up for diagnostic charge and then never once calling me to say what it would take t fix the check engine light. It takes 2 min to check engine codes and auto zone will do it fro free. So i paid $44.50 to get a piece of paper that said what they would charge $227.32 to replace an EGR value. They have a sign in the the building saying they would provide a quote for anything over $20 obviously they do not practice what they preach. I would find another place or make sure and ask them exactly what they are going to charge you so there are no surprises because they are not upfront and honest enough to tell you that to your face.

kim woodham

Im witnessing quite possibly the best customer service I have ever seen; some 5-star resorts included. While Ive only had my vehicles oil changed here twice, I would bring my vehicle here for diagnostics and service without any hesitation. Ive heard them thoroughly explain (in laymen terms) what is going on with someones vehicle, what needs to be done to resolve it, and an estimated time. They are extremely professional and customer conscious. When something happens to someones car it is usually costly and annoying to deal with - they handle every personality with care.

Donna

I have taken my car to Cook auto repair in the past and was satisfied. However, today I called to get a general idea for the cost of a part and the call was never returned. I called back several hours later and I was "put off" by the way I was talked to on the phone. It was if I was bothering this person. He seemed to want nothing to do with this "simple" repair. Sorry guys, but you need to be much more professional on the phone. I dont need to call for service and have someone with an attitude on the other end of the phone.

Alyssa Cooke

After they took such great care of my parents vehicles I decided to take my car there and I now wont go anywhere else for repairs. I have a decent amount of knowledge when it comes to my vehicle and I greatly appreciate how Austin talks me through what is wrong with the vehicles and gave me reasonable options for repairs. They have worked on several things on my vehicle and not once have I had to take it back due to reoccurring issues....unlike other places. I would recommend them to anyone!

w welper

Made an appointment on Monday for an oil change and brake fluid change on Fri at 9 am. I was told that it would take appx 2 hrs. So, I asked them to give me a ride home to wait. At 1 pm, I called to ask when they were going to pick me up. I was told that they had not even looked at the car! I went to the South Lyon Tire ctr were they were able to work on the car right away and for less money than what Cook wanted. Moral: go to South Lyon Tire for SERVICE! Tell Eric I sent you.

Jaime Rose

My experience with this place was amazing! They truly care about the customer. We pulled in afterhours with a flat tire down to the rim. They didnt hesitate to help and change our tire. I dont know what we would have done without them, we would have been stranded on the side of the road with a horse trailer for who knows how long. They had us in and out quickly and were so kind! I am so grateful for them and cannot say thank you enough!!!

Jeff Collins

Excellent service!! It was my first time there and I will absolutely go back. Went in for brakes and thought I needed all 4 rotors replaced. They were very upfront and honest. Turns out I only needed the rears. They could have very easily told me I needed all 4 and I would have been non the wiser. Great experience overall. I went based on the great reviews, and Im glad I did. Ill be back.

Shark Boi

When Norms was rude, tuffys tried to scam and over charge me, and Walmart auto center was just plain awful, cooks was there to save the day!! Ill never go anywhere else for auto service. They were kind, explained every thing they planned to do to the last detail, and helped me plan ahead. They even gave me a ride home while my car was being repaired!!! Love you guys!!!! ❤️❤️❤️❤️