Williams Chevrolet Honda Kia
| Address: | 2650 US-31, Traverse City, MI 49684, USA |
| Phone: | +1 231-668-9150 |
| Site: | williamstc.com |
| Rating: | 4.6 |
| Working: | 8AM–7PM 8AM–6PM 8AM–6PM 8AM–7PM 8AM–7PM 8AM–5PM Closed |
Location
Photos 1
Reviews 4
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J Brew
Drove four hours to this place to buy a truck. The staff was rude on the phone and would not move $1 on the price, but the deal was good enough that we made the drive. They refused to hold the truck for us prior to leaving even though we offered a down deposit (keep this in mind). They assured us that the truck was clean with no issues. This was not the case. The truck seemed very worn for being a newer truck with only 24k miles on it. Scratches were found that were not on pictures. The biggest problem was that the tailgate would not open and close without an excessive use of force and it made a loud knocking noise like there was something wrong with the torsion bar on the inside. It was evident that something was broken. We showed this to the sales person who said she couldnt do anything but would get the manager. He originally tried to tell us that it was normal. I went over to another truck and demonstrated the opposite. He then said that he wasnt a service man and didnt know what was wrong, and that he didnt have anyone that could look at it for us. We then tried to explain that we needed to figure something out with that to make the sale and he rudely said "Im not doing a thing with that tailgate." We handed him the keys and started to walk, then he proceeded to yell at us regarding why this is the reason he doesnt hold trucks. Apparently he wanted us to believe that he had a man that wanted to buy it from Alabama the day before and he was going to buy the man a plane ticket to come and get it, but decided not to because he wanted to hold it for us Michigan folk. So not only did he all of the sudden start holding vehicles for free I guess...but he was also going to buy a guy a plane ticket when he wouldnt budge $1 on the price. He made some other rants about how we were expecting brand new quality. Then he said how he tried working with us by saying he would show it to a service guy even though he said two minutes before that he didnt have anyone to show it to. It was a very poor experience and I still cannot understand why he lost his temper and started lashing out at us because we were walking away from a very expensive truck with a broken tailgate.. I recommend going anywhere else. Customers deserve to be treated better.
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Sandy Sa
I do not even know where to begin. This was the worst experience I have ever had. I went to the dealership Brianna was my sales person. At first it went well. They promised a car payment no more than 180/a month. The guy said he would take 100$ off the price of the car if they could not. Then half hour later Jeff the sales manager came out telling me the Chevy Malibu 2010 would be 244/ monthly. So I agreed. He started with the paperwork I said why 11000? Jeff said dont worry about that its the way we have to write it up with the trade in. Then tells me 4Front is requesting a 1000$ down. Which I understand we were only approved for a10,000.loan. After all that I get a call the next week. That the car I took home, the one I test drove and thought I got a loan for was the Wrong car! Turns out Jeff, the sales manager, had mad a mistake and wrote it up on another car. Looked very close but not the one I had test drove and picked. Heres the real rub it was 9000$ the car I thought I was buying was 7000$. I stated I had not test driven this one never even saw it. Jeff stated the bank would not finance the other. That this car was mine. I can not get The OnStar to work. Its supposed to have three months of free OnStar. Brianna wont call me back. Jeff told me to get the receipt for the oil change (which I gave right to Jeff that day $40) I had done on the car I had first taken home and we would be reimbursed for it that was May 17th 2016 today is June 13th no refund check for the oil change no return Call any of times Ive called about it. no return call about the OnStar that isnt working. And they over charged me $2,000 for a car and I never test drove and I didnt have a choice but had to take it. Like I said the worst experience I have ever had!
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Wendy J
Bought my used vehicle about a month ago. I originally wanted a different vehicle than the one I got but when I got there I was told there was still a lien on the vehicle in a different state and they couldnt sell it. (How does a dealership buy a vehicle that still has a lien on it??) Anyway, they had a similar vehicle sitting there for me to check out so I drove it and ended up buying it. Before I left I asked about a 2nd key and was told they only had 1 but I could order a blank. Then after getting home I realized there were no floor mats under the big white paper nor was there a cargo cover. I texted my sales rep and was told "You could order one from online I think or here at the chevy store. Sorry what we get with the vehicle is what we give to the new owner". Flipping floor mats!? Really?? I also noticed there was over spray on my front fender. (Not sure what they were trying to cover up but to late now) Never even got a call to see if I liked my new car. (Great customer service.....not). Then after finally getting my blank key in the mail I go in to the service area to get the new one made and he says "that has more buttons". Really?? I didnt notice. He finally agreed to cut it but cant guarantee it will work. (That was the blank that went with my specific model from the online store I ordered from and it works fine) Needless to say I feel like I got screwed without a kiss and I will not do business there again nor will I recommend them. I should have walked away when they told me the car I wanted still had a lien on it.
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Amy Cox
Their Chevy service technicians do not want to do anything for you, especially if you have a warranty. I have a sporadic vibration you can feel in the steering wheel and entire front end when accelerating and it happens at certain speeds. My car is a 2014 with 60k miles on it and I purchased it in February 2017. I took it in to find out what the problem is and they told me it was the tires and they couldnt find anything else wrong with it. The Carfax vehicle history report say the tires were put on brand new in November 2016 at 49k miles, the tires have 11k miles on them. The tires are top of the line $800 tires. They tried to sell me $650 worth of tires and charged me $100 to look at it. Any idiot knows that if it were a tire problem the car would vibrate the whole time the tires are moving. I have a friend who is an ASE Certified mechanic and he said it sounds like a U-joint, not the tires. He will be looking at it tomorrow. So, these guys basically drove it down the road for maybe a few minutes, obviously didnt get to experience the vibration I am talking about and charged me a third of my car payment for nothing but an opportunity to sell me tires I dont need and take my money. You have to drive it for about 15 minutes at least to experience the vibration. I will not recommend Williams Chevrolet Service Department to anyone and I dread having to take my car back to them because the warranty says I have to for repairs like that.