BMW of Traverse City

2801 US-31, Traverse City, MI 49684, USA

Address:	2801 US-31, Traverse City, MI 49684, USA
Phone:	+1 855-471-6773
Site:	foxbmwtc.com
Rating:	4.7
Working:	8:30AM–7PM 8:30AM–6PM 8:30AM–6PM 8:30AM–7PM 8:30AM–6PM 9AM–3PM Closed

Location

Photos 72

Reviews 24

Robert Hutchinson

The client liaison, Patrick Lavis, is unbelievable! I bought a used X5 in Traverse City, driving in 250 miles from the U.P., and I found a couple of issues at delivery. While they should have been caught before delivery, Patrick went out of his way to make things right. He personally drove up to my home and left me a brand-new 5 series loaner, and he took the X 5 back to the dealership to have the issues addressed. While it was in, they discovered that the starter was going bad, and would have caused me problems in a couple months time, so they kept the car for a few more days and ordered the new parts. All along the way, Patrick has kept in contact to update me on the progress. By the way, this was a $23K, 7 year-old car, not even a CPO vehicle! And, for the last two weeks I got to drive a brand-new $60K 5 series! Is that standing behind your product or what! So, while I was disappointed that my salesman did not look things over more carefully before I drove down to pick up the car, the service afterwards, thanks to Patrick, more than made up for his oversight. Cheers, Patrick!

Jason Lee

Great service team. Matt Echols and Matt Dolye are the service advisors and they are professional and detailed. Technicians get the jobs done in a timely fashion. I did my 4 wheel alignment here but as I was going back home, I noticed a pull to the right. I went back to the shop 2 weeks later to fix the problem. They checked the alignment again and they found that my tires were unevenly worn but they switched front wheel side to side and fixed the problem. Even after all the work and despite the fact that it wasnt their fault that the car was pulling, they found the solution for it and didnt charge me anything. What a great shop!

Ron Villamaria

Service department staff provides the best service anywhere. They really know how to treat their customers. New standalone facility so they dont share service or sales staff with other brands or dealerships. That means you dont wait on hold for very long. They also offer many discounts and promotions from time to time and the hourly service rate is not the highest of the typical overpriced European luxury service departments. Complimentary gourmet coffee and decent snacks while you wait. Loaner vehicles are a great sales tool as well.

Tien-yi Lee

Absolutely the best service Ive ever had. Personal, warm, and understanding, both Matt Echols and Matt Doyle are extremely helpful. Not only identifying the root causes, fixing the problems, explaining the details, they also look out for the customers--always seeking the best options for the customers individual needs. And they are backed by superb technical people to get things done right. Plus all the staff in the facility makes you feel at home. Its always a pleasure visiting BMW of Traverse City.

Margo Barathy

Aweful experience from BMW dealership. In one day, 2 vehicle owners had their vehicles towed to a different BMW dealership. I wouldnt recommend the customer service to anyone. Big disappointment from this luxury car dealership. Dont expect to get anything explained, or, in writing, for some reason, staff and management are unable to problem solve. Pay the tow bill and get your car out. Youll save peace of mind in the long run.

Charlie Wilson

Matt Echols was hands down the highlight of the service experience. His up front and welcoming demeanor was the BEST Ive seen in any service industry. Thanks Matt for restoring my faith in the trust of automotive service advisors. His simple explanation and reccomenations of courses of action were spot on and without bias. Truly treated me as one of his family.

Cary S.

Nicole Battista was extremely helpful and pleasant. She answered all of our questions and explained features on the vehicle very thoroughly and comprehensively. She was wonderful to work with and we would recommend her to anyone. Great job, Nicole!

su mac

Just moved to TC area from downstate & found BMW of TCs Mathew Echols to be very pleasant, responsive & informed. Service was excellent. Mathews advice saved me money on parts & service compared to downstate BMW dealership. Very pleased! Sue

Mark Hullman

Patrick and Glen made the purchase of my fourth BMW fast and convenient. We agreed on the price and the next day I picked up the car on my lunch hour. Both were great to work with and gave me the kind of service that I expect from BMW.

runmore41

New to the area and was referred to Matt in Service. I have been to many BMW dealerships over the years and I can say that this location is #1 in my book. Thanks again for taking care of my X3 on such a short noticed...it means a lot.

Spoon Tee

Friendly staff.Ive never purchased a vehicle here, but I use them exclusively for service. I schedule/communicate with service via email; and the automatic email reminders for appointments are helpful.

paul kujala

As always: efficient, prompt and courteous service provided by Matt Echols and Matt Doyle. I have persistently been impressed with the quality of service over the last three years.

Corey

On vacation, needed oil change, check in ok, front desk notified us when done, never saw service guy, paid and left. Not the BMW service experience Im used to.

Garret Maki

Ive only used the service dept but they where very helpful and willing to work with my schedule and even drop me off at the airport and deliver my car there.

Gloria Amstutz

My X5 needed a rear taillight, and Charlie ordered it and the very next day got it installed. Very satisfied. Im glad they are close and considerate. Ned

Steven Emerson

We love our 325xi. The service here is the gold standard and sets the bar for all otters. Patrick and Chris do a great job thank you.

Megan Umulis

Matt Echols has been great to work with and has taken care of me when I would be without a car for a few days. Great customer service!

Kathleen Wills

Professional, prompt, efficient, thorough, friendly, courteous, respectful of clients time. Outstanding service!

Marios Theodossiou

Professionalism & courtesy extended. Exactly the way I expected to be treated. Thank You

Myles Goff

Very friendly/helpful staff in both the service and sales department!

Wayne Brimhall

Car returned to me cleaner than I left it. Very professional staff.