Varsity Lincoln Collision Center

48600 Twelve Mile Rd, Wixom, MI 48393, USA

Address:	48600 Twelve Mile Rd, Wixom, MI 48393, USA
Phone:	+1 248-449-6901
Site:	varsitycollision.com
Rating:	4.1

Location

Photos 12

Reviews 14

Aurora Muca

My husband had been there on a Friday to talk to someone about fixing our car so I went there the next Monday to drop it off. The lady sitting on the left was not busy so I approached her and explained my husband had been there, talked to someone and even got an estimate so I told her I was there to drop the car off. She replied she didnt have any information on the computer and I couldnt just go there to drop off and leave. Thats when thing started to get ugly. I tried to explain to her that since we had a paper with an estimate that means someone got the information about our car so I asked her what do you need from me because Im on my lunch break so I cant stay here all day. Gave her all the info and still waited there one hour for her to give me what papers she needed me to sign. Apart from that she was extremely rude and even though I had told her I needed to go she kept saying you cant just come here and ask someone to jump and expect them to do that. Lesson learned! Not coming to this place anymore whatever I need to get done with my car.

Whitney Marie

Overall customer experience was underwhelming. I had extensive front end damage back in January. They had my car for about a month and were friendly and somewhat communicative through the process. Once I got my car back though, I immediately noticed a difference and have had to bring my car back, now, 5 seperate times. (For things that were simple, like not ever putting a dipstick back into my car, to, more serious things like my struts and transmission acting funny) Throughout the last several months, I have only grown more frustrated with their interpersonal skills, timeliness and communication. I finally called my insurance company, and made a complaint with them about the body shop.

whitney alt

I cant speak to the quality of the actual work this shop does, because I never got that far. The woman in their body shop was so rude I could not bring myself to give them my business. I dont need to speak with Susie Sunshine. However, I dont expect to be scoffed at and treated like they could care less about earning my business. Customer Service is just not this ladies calling. Not quite a people person, or even close to it for that matter. No worries, there are plenty of other shops out there who I can work with, and bonus theyre capable of interacting with me without having an attitude.

Anonymous User

Best car repair experiance I have ever had. I was a little worried taking my BMW to a Lincoln dealer after my accident. All my worries soon went away. The staff was friendly and knowledgable. They picked up my car and dropped off a Rental. Varsity repaired the car on time and all repairs were perfect. They even cleaned my car inside and out. I can now see why Varsity collision is the Peoples Choice Award winner for best collision shop.

Anonymous User

My car had over $8000 worth of damage. I did not want it back after i got rear ended. Kim assured me that the body repair men and painters are true professionals and that my car would be just like new. I got it back today and could not wait to write a review. It was done to perfection 3 days ahead of schedule. The car looks and drives like the accident never happened. Thanks for the great job!

T P

Had some issues after repairs were done but it looks like it was something that was missed. They worked with me to get this issue taken care of. They offer a free loaner if you print their website that has the offer on it and mention it when you bring it in.

todd morse

Fast , friendly service. Brought vehicle in for front fender damage, Associates were very professional and personable. Repairs exceeded expectations. Looks like it just rolled off the factory floor. Great job to everyone involved!

J Dub

The worlds finest refinishers walk through those doors! Rudy and the gang run a tight ship. They are meticulous about the quality of repairs. Highly recommended.

Mike Senko

This was my 4th experience with Varsity Collision. fast, courteous, and 100% perfect repair job. Impossible to tell car was damaged in an accident. Top notch.

Ryan Long

They did GREAT. Russ made sure the insurance company fixed all the issues caused in the accident. I would recommend them to anyone.

Nathan Rajen

Excellent service. Hassle free experience. Top notch professional service. Highly recommended

Mike Colaccino

Quick service, friendly staff, fair pricing. I will be back if the need arises.

Joseph Pasko

Great service & knowledgeable staff

Ray Steward

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