Pilot Freight Services
| Address: | 917 Lone Oak Rd, Eagan, MN 55121, USA |
| Phone: | +1 651-688-6005 |
| Site: | pilotdelivers.com |
| Rating: | 1 |
Location
Photos 1
Reviews 11
CO
Cole Hickman
I wish I could give zero stars. Absolutely terrible service. Very unprofessional. I had a delivery scheduled for a Monday with a range from 9am - 1pm. I called at 8:45 in the morning to ask if they could give me a smaller range. I was told that "they are way behind this morning" and "it wouldnt be until 1pm". I then informed them, in reliance upon them telling me the item wouldnt be dropped off until 1, I wouldnt be home, but I would make sure to be home by 1. The lady I spoke with said that is fine and that she would make sure the driver knew. At noon, I got a call from the driver (he left a message since I was at work in a meeting). He said, "Ill be to your house soon." I called him back a few minutes later. He didnt answer so I left a message indicating that I would be home at 1 and that I was told he would not be to my house before 1. I also said, "if that will be a problem please let me know" so I could be home earlier. When I got home before 1pm, I called the driver. He told me, "too late I already left your house." He said, "we dont wait for customers to get home." I asked if he would come back to deliver my package. He said: "Nope. Too bad. You can call customer service to complain." I told him I needed him to drop the item off, because I had a number of installers scheduled to be at my home that evening to install the electronic device I had purchased. He told me that wasnt his problem. I then called customer service and they told me essentially the same thing: "not our problem." Pilot made absolutely no effort to get the package delivered to me on that day. I even said I would pick the stuff up from their warehouse. They said, "nope, your package wont arrive back at our warehouse until after hours." I said I would meet the driver wherever he is and pick up the packages from him. They said, "nope we dont do that." Meanwhile, I have a bunch of installers showing up at my house that early that afternoon. They of course charged me for being there. Now here I am two days later. I have no idea where my package is. I tried calling and they told me that they will reach out to me when they are "going to be in the area." All my installers are left completely in limbo and I am left in a position where I cant schedule them to come back to my house. This company is very rude and unprofessional. I will never use them again. Please dont use this company. Stick with UPS or Fed Ex. Ill try to update this post if I ever receive my package, but at this point I feel that might even be doubtful.
BY
bymer2006
Worst service in the world! I have no idea how they even get freight from Walmart! Got my product late and surprise, it came damaged! Ordered a fouton, these guys even dropped it on the floor right in front of me when they were taking it off the truck! And by the looks of the packaging it was definitely not even close to the first time it was dropped during shipping! Now if I try to return it its probably going to take another 3 weeks to get a new one! How is this company even still in business?! They literally have a 1 star review on google and now I can see why! Walmart get your shipping figured out, this company is not doing their job right!
AN
Anthony Fetter
One of the worst shipping companies there is. Extremely slow, delays for no reason, and lies from customer service. I was told on Monday this week that I would receive my item on that Friday, and not even from Pilot, I guess they cant be bothered to deliver where I live, but have to transfer it to another carrier. Had to call every day for an update and every day I was lied to and kept being told it would receive it. They couldnt give any reason for the delays. Still waiting.
KO
Kosy Amirales
Worst experience ever. The item has been delivered to their dock for 6 days now but they cannot locate it. Nor they made an effort to tell me. I make the calls and they keep promising to call me with an update but they never do. Useless shipping company with broken processes.
JU
Justun Wanke
Worst delivery company ever! They subcontracted another irresponsible company to deliver my package. Ive been waiting 8 days for delivery and their hub is only 2.5 hrs away from me. One excuse after another from customer service and the last one said they lost my package!
EL
Elliot Sommers
Employee stayed late to let me pick up a shipment I had after I let them know I wouldnt be able to make it before they closed. Item was completely undamaged, looked like they took care of it.
WA
Wayne Erama
They were supposed to deliver a queen sized mattress for me, the first one they damaged and I had to refuse it. Now the replacement they claim they lost. What a joke .
TW
Twin Cities Sound
Ordered 5 TVs, manufacturer shipped them through Pilot. 2 arrived smashed, obviously severely mishandled. Pilot doesnt care to do anything about it.
AN
Andrew Mosqueda-Jones
This was the worst experience I have had with any shipping company. Slow in all aspects is the most accurate way to describe them.
VA
vannokouch1000
claims to have left a notice, theres no notice and someone was at home.
AL
Alex Yastrebov
The worst delivery services Ive ever experienced...