DHL EXPRESS

2120 77th St, Minneapolis, MN 55450, USA

Address:	2120 77th St, Minneapolis, MN 55450, USA
Phone:	+1 612-726-1564
Site:	sbw.dhl-usa.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed Closed

Location

Photos 29

Reviews 23

margarito Juarez

SERVICE LACKS EVERYTHING. Cant get a price quote online. Cant find the address to go there. Cant get simple Office Hours. Call local DHL only to have some soft voice guy tell me to call DHL Express. ( dont think he wanted to take the call) I call the 800 number. which again tell me call dhl expres, ok so I call them, get the run around and finally get a high rate which, Which can be discounted by 20 to 25% if I open an account ONLINE and process he shipment ONLINE. Really. Open an account to ship one thing. I give up my Credit card information online and call in a pick up . And . . no one comes to pick up. After another attempt I am told that my shipment does not fit what was ordered and I have to re-do the process. THATS WHY I WANTED TO GO TO YOUR OFFICE. The website is NOT user friendly. not . at . all . I Am highly suspicious and skeptical of this service. I feel if I give them the package they will probably feed it to the alligators and keep my $230 instead of shipping to the consulate in central america. bleh. Why do business like this? why? to add insult to injury If I dont give them one star I cant make this post. : |

Tim Karlberg

One (or more) of the drivers at this location simply chose to not deliver our package. I received a text every morning notifying me that the status had been set to "on hold." I called every day this week (4+ times) and confirmed that the address was correct, there was nothing preventing access to our street, etc. Finally gave up and drove to their office near the airport on my lunch break. The woman there was kind and handed me my parcel, but when I offered to explain the backstory (hoping shed want to use this experience to improve their local service), she brushed me off and said corporate doesnt always communicate very well. I wouldnt have opted for DHL, but the shipper chose this service, so I was stuck having to work with DHL this time. Wont make that mistake again. Facility, though tiny and not really designed for customers, was mostly clean and parking was easy.

Joe Richards

You have to understand DHL, what it is, and what it isnt. Theyve moved away from consumer shipments (i.e. direct competition with FedEx and UPS) and are more geared towards businesses and distributors. I have shipped internationally with DHL, FedEx, and UPS... DHL is hands down #1, FedEx is very good, UPS hands off the package to local courier companies, so forget it. I get 15 lb shipments from the UK in 1 businesses day for like $45 bucks. I ship to some difficult developing countries and DHL is always very helpful if there are customs delays. A few people gave bad reviews to vent about their bad experience, but dont bee fooled, DHL is the best of the best as far getting the package from point A to point B. Search around the internet for DHL discounters, or check with one of their retail drop off centers (3rd party stores) which probably offer discounts too.

jimmy Jo

Horrible service! Driver delivered a package correctly, then came back 45 mins later and wanted package back saying it was wrong delivery (when it was not at all). Driver did not understand receipts or anything, and refused to give number to his manager, but instead threatened to all police;-) I suspect he had screwed up some other delivery and got confused. UPS and FedEx rarely have any issues with, so stick to those I suggest. DHL must not train their drivers in customer service at all and very poor customer service if you try to call. Horrible service and a very poor company based on this experience. Best to avoid DHL in future.

Margi MacMurdo-Reading

Could not "find my address" in the middle of a well travelled street in Linden Hills, SW Mpls., Never, ever picked up their phone to answer it the several times I called and let it ring 100 times.Finally got a "The wireless customer you are calling is not answering this number at this time" message. No duh. LAME. The 1-800 number said theyd "send them a message" about delivering my package but I am beginning to wonder if anyone exists in that office.

Amy Hanson

This is by far the best shipping company Ive ever encountered. They failed to deliver my package on schedule yesterday so one of their employees delivered my package to me on his day off on a Saturday when DHL is typically closed. That man IS AMAZING. DHL you have far exceeded my expectations. Thank you SO much!

Kyle Kaiser

When amazon used an old address to for my packages destination I my package was locked up here in purgatory because they only allow the sender to update the shipping address. I tried to call this outlet directly but the listed phone number incorrect. I guess Im just SOL.

Aaron Jacobson

DHL is the most unbelievable international shipping company hands down! ! ! I receive two or more packages from Spain to Minneapolis, Minnesota in no more than three days! Cant say enough good things about DHL.

Mahin Fadaei

Poor customer service. I called them several times because didnt receive my package. They promised me call me back or I will receive it until next day. But it took 7 days and I didnt receive my package yet

Seth Holine

My address, which can be found by FedEx and UPS, is apparently "invalid". I dont think DHL delivers very far from the airport. I had to drive an hour and a half to get a package. Very dissatisfied.

Arunachalam Sankaran

DHL is most pathetic courier service I have experienced here. They cannot give even give two hour window for delivery time. Do not use their service if you value your time.

Judd Yaeger

Receive overseas packages from DHL with little issues. When shipping oversees, I drop off at this location, near the airport. Service is very good.

Scott Cooldown

They dont even let me know I have 3 packages to pick up.and the one thats left there has to Waite until mon. Terrible service

mohamed shirwac

Best International Shipping Company they are in a places where you can not find FedEx or UPS but DHL is there.

Nicole Pereira

My package arrived 3 days later than the estimated date. But the customer service was very helpful.

yasin beker

They never answer their phone , package lost so many times they are so careless and never on time

juan cruz

package arrive town thursday,have to wait friday,saturday,sunday and monday to be delivery