XpresSpa Regis Salon

Address:	4300 Glumack Dr, St Paul, MN 55111, USA
Phone:	+1 612-727-1669
Site:	xpresspa.com
Rating:	2.4

Location

Photos 1

Reviews 14

Beth Sherman

If youre looking for a manicure, look elsewhere. On 02/08/17, I initially went to the XpresSpa (in MSP airport) near Gate F6. I was told the only manicurist was down at their other location near Concourse D (next to the McDonalds). They were nice enough to call to the other location and get me a 3:30pm appointment (it was 2:30pm at the time). I was told I needed to go over there and be physically present in order to hold my appointment. I walked down to the other location and told them I was there for my 3:30 appointment. The girl was very pleasant and walked me over to the other side where there ended up being some confusion as to whether they were going to be able to accommodate my appointment time, since the other girl who was apparently also supposed to be there was not. I took a seat anyway. The mandatory waiting wasnt very convenient, but I got to wait in a massage chair, so it wasnt too bad. As I waited, I watched the continuous general confusion of who-was-next, what-is-the-wait-time, whos-coming-in-to-help, etc. It is VERY apparent that they need better management. When it was finally my turn, which did end up being on-time, the manicurist was nice, but not very good. She could not accommodate my request for a nail design, because "the other girl can do those, but shes off-shift now". I said ok, and just picked out some sparkly color. Also, as a side note, their choice of gel colors is NOT extensive; maybe 20... After I picked my color, I proceeded to have a very PAINFUL manicure. LITERALLY. YOU CANNOT USE TOOLS AND CLIP CUTICLES ON DRY NAILS!!!!! I have skin cuts on two of my nails and another two just plain hurt from her dry scraping! The overall gel polish turned out ok. Literally, just ok. I have the whole gel set up at home and can do a better job. The color is even, but the nail tips arent closed very well. So anyone familiar with gel knows that theyll last about 3 days if Im lucky. The manicure was NOT worth $50, or the literal pain that came with it. I will NEVER return. 2 stars because staff were pleasant.

Linda Gerleman

We had a long layover on our way home from Europe. I originally went to the incorrect side to schedule an appointment. Once I located the appointment area I was told they operate on first come first serve basis. There was only one person ahead of me in line and the staff offered my husband and I use of the massage chairs while we waited. The original person I spoke with on the incorrect side checked to make sure I had been helped.The massage chairs were a welcome luxury as my husband and I sat and visited about our vacation. I had a pedicure and manicure and it was fantastic. They finished up in plenty of time for us to catch our connecting flight. Relaxing spa with great customer support and service.

Ellen Erickson

I went there to get a manicure/pedicure and they told me the wait would be 2 hours or I go to the other Terminal to get my manicure/pedicure. Well my flight was going to board in an hour. There were only three people there and there was a sign up sheet but she crossed my name of as well. These people need to shut down if they are not willing to serve travel customers then someone else needs to take their place. They are not customer friendly and for what you get is very overpriced. If there was an option for no stars I would give them no stars. Poor service, Snobby employees, and overpriced. Please shut this salon down.

Gabriel Opris

I was 45 minutes on the waiting list to get a haircut. There were 6 chairs empty, 1 person working. I dont want to give names but, that person was cutting hair for the first time in her life. Chopping like my head being a tree stump ready for carving. These people need to be shut down before they do this to someone else. There was 1 person with a license to do hair. Perhaps it wasnt specified on her license that it was for dog grooming not humans grooming. I will go out of my way to make sure they will be closed down.

Iowa Iowa

So disappointed. Had 90 minutes between flights so went in for a manicure. I didnt look closely until I left an oh it was horrible. Nails only half polished, jagged lines...legit embarrassing. Less than 48 hours later all of the polish has bubbles and SEVEN nails have peeled off. For $45?! When I went in I indicated I wanted shellac or something that would get me through 10-12 days. Not a chance! Total waste of time and money. The man who did the work was very kind. But should not be doing nails.

Brooke Eyster

Was really looking forward to a quick massage during my layover. I was advised it would be a 10 minute wait. I said ok, Im going to run to the restroom and be back in less then 5. I was told they will not hold my place- its first come, first serve. They make me wait for them but cant wait for me? Actually, they wouldnt have to wait. The restroom was next to it. I would have enjoyed a massage but not when I needed to quickly use the restroom! Dont waste your time and theirs I guess!

rebecca matheny

Went in to get a haircut; NOT A SINGLE PERSON THERE. Stylist had just gone on break...receptionist said Id have to literally SIT THERE for 20 minutes because they couldnt reserve a post lunch time slot for me. Ridiculous. Also couldnt tell me how long A HAIR CUT would take. No wonder no customers. And Ill never touch a Regis again.

Cristobel von Walstrom

Snotty, dismissive customer service who could not provide service in any reasonable timeframe. I had four hours in the airport; how could that not have been enough time to get *something* done?

Rebecca Beaudin

Was told it would be 1hour and 45 minute wait for a pedicure. There was one other person there. Convenient. Not sure how that works in an airport market?

John Stark

First airport shower for me and I thought it was worth the 40 for 30 minutes.

Jackie Bailey

Kristine gave EXCELLENT service and a lovely manicure. I will return! Thanx

Shea Vara

Fantastic 30 min chair massage by Eli. Will try foot massage next time.

David DiGirolamo

Best 20 minutes of my day feeling so much better.

Vivek Karwande

Good for frequent travel needs and quick massage