Life Time Fitness

4800 White Bear Pkwy, White Bear Lake, MN 55110, USA

Address:	4800 White Bear Pkwy, White Bear Lake, MN 55110, USA
Phone:	+1 651-426-1308
Site:	lifetimefitness.com
Rating:	3.7
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 6AM–11PM 6AM–11PM

Location

Photos 40

Reviews 6

Rachel Centinario

My husband and I have read reviews about Lifetime having great amenities and classes but having awful customer service, and that has 100% been our experience. Were both tennis players, and Im a triathlete who is allergic to chlorine, so I have to swim in salt water pools. Unfortunately, the Lifetime in White Bear Lake or St Louis Park are basically my only options, so were members of an extremely overpriced gym for that reason. While the tennis community is great and has pretty much a similar cost to other tennis clubs, customer service has consistently been atrocious. For example, when we were deciding whether to purchase LT bucks when we first joined, we specifically asked if we could use them for tennis at other facilities. The Lifetime agent got back to us and said that he checked into it and that we could, but we actually found out after buying the LT bucks that we couldnt use them at clubs other than our "home club," even though were Onyx members. Moreover, the staff doesnt even know how to associate our LT bucks with court reservations. Even worse, when I called White Bear Lake today to ensure there wasnt anything happening in their pool this morning so that I would be able to do my pool workout, the customer service representative said she would check and that there was definitely nothing happening in the pool all day. So I drove 25 minutes to the gym, and lo and behold, the entire pool is reserved for classes until 10:00 a.m. Because of the waste of my time, and the fact that I didnt have time to then drive all the way out to St Louis Park to try to swim there, I had to forego my workout today. When I politely informed the customer service rep of this and that I couldnt workout today, she just apologized and said that maybe it was a meet that wasnt on their schedule. When I told her that it was swimming lessons, she said she didnt know why it wasnt on their schedule then. Additionally, none of the customer service reps seem to know if their pool is actually salt water or not, or how many meters/yards the pool is. This is basic information that front desk staff should know. Finally, about 2 months after we joined our "home club," the person who sold us our membership called me and asked if I wanted to join the club. I explained that we sat down and signed the paperwork in his office and had been members for 2 months already. He clearly didnt remember us or check his records at all before calling. I dont know if it is a poor training program for the staff, but it truly is horrible customer service. That said, the amenities are fantastic. Everything is really clean, the classes are exceptional (especially the spin classes we attend early weekday mornings at Highland Park), and the locker rooms are really nice. Is it worth the insane amount of money we pay every month ($180)? Uh, no. Definitely not. Well be shopping around, and Ill have to consider whether swimming off-season is worth the money we currently pay.

Elle S

Very irritating experience when I came in asking for a tour. I called first to make sure there was someone there who could specifically give me a tour. When I came in, I was whisked away to an ugly sales office to waste my time discussing how superior this gym is to others in the area...not telling me anything about why I would care. I mentioned that we have family with memberships at this gym, and thats what brought me in, but for some reason it turned into a pre-qualification situation anyway. I had to answer qustions about my husbands job, our history, insurance, etc. before I even got to see the facility. She then let me know the absolute highest rate I would pay instead of the current enrollment special (ignoring twice my requests to tour the facility). When she explained our initial costs would be over $600 for a family of three, she made a comment that the price keeps the club exclusive. I had to hold back the laughter at that point. Its not a country club!! She seemed incovenienced when I asked her to write numbers down for me. On the third request to tour the building, she made an awkward comment about my toddler being asleep (in a small stroller). It would have been nice if she had offered the elevator instead, but at five months pregnant I carried my toddler for the whole tour, adding to my frustration. I noticed the elevator on my way out. During the tour she explained most things require a hefty upcharge in addition to the membership dues of over $200 per month. Pilates, certain yoga classes, swim classes, tennis access, etc are all at minimum, an extra $25 per month, per activity, per person. For reference, my husband has a membership for only $24 per month at their main competititor. Also, there are two all inclusive community centers within 7 miles of this gym that are under $120 per month for a family membership. The only advantage that I could see for this one would be the womens locker rooms were a tad nicer, but just a tad. The White Bear ymca is actually nicer as a facility overall, far more accommodating to families, (and way less stuck up). Honestly, what a joke! A new sales manager might be a good idea for this business.

Steven Meraz

My friends and I got are membership on Wednesday 03/02/16 paid the starting fee and everything. Today Friday 03/04/16 I go in with my friends super excited.. when we get there the lady very rudely tells us we are not members she does not even look at her screen twice! we tell her how if we signed up and everything? and she just kept saying no to us not even letting us finish our sentences! And she even said "as long as shes there we cant get through" point blank she was way out of line for all that were paying getting treated like this haha ill pass but anyways Ill be going in on Monday to speak to youre manager Kim :)

D J Collyard

Ive been a member for many years and enjoy the location. However, theres a consistency of facility issues that are annoying. Such as the steam room - lights go out and are not replaced for days; inconsistent use of eucalyptus, towels left on benches...its been down several times over the past couple of years. Equipment wipes are empty too often. Basketballs are way overdue for replacement...all of them! Contrary to some of the reviews found here, I think the staff is pretty friendly. Lastly, I bought a Kind bar recently - the markup is obscene! Overall, Its pricey but convenient.

Anonymous User

Im a regular (Platinum) member. It is an old club, because Life Time took over White Bear Racquet and Swim. Id disagree with "Google User," in that a lot of remodeling went on this summer. On the other hand, perhaps Google User is trying to keep other people from joining, and so is dissing the club. Yes, its older, its not like the larger lifetimes, such as in St. Louis Park. On the other hand, its friendly, people know you, there is actually a lot of equipment, its kid-friendly, and its not gigantic. For the area, its great.

Scott

The facility is clean, modern, and brimming with 1st class amenities. Indoor & outdoor pool, indoor & outdoor tennis, beautiful studios, pilates, and the typical cardio and resistant training equipment. The locker rooms are state-of-the art, offering a steam room, sauna, shaving cream, mouth wash, lotion, hair spray, deoderant. Life cafe has a full menu, including beer and wine. The staff will bend over backwards to accomodate you. Highly recommended!