Public Storage

2280 Wooddale Dr, Woodbury, MN 55125, USA

Address:	2280 Wooddale Dr, Woodbury, MN 55125, USA
Phone:	+1 651-968-8617
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 13

Reviews 5

SAmy Nook

Editing what was a five-star review to a one-star review. I needed to move from a 5*5 unit to a 10*10 unit. I reserved the unit online with a price of $180/month. When I went to do the paperwork, the price was listed at $220/month. I needed to make the move into the larger unit that evening, so I signed the paper and noted that I had a question about the contract. That was the FIRST issue. The new unit required a new gate code. I took the new code with me and left. Around 7 that evening, after office hours but still within access hours, my mover (whom I was paying by the hour), my boyfriend, and I showed up at the unit. We were able to get into the gate with the new code provided by the office. When we keyed the new code in the box near the entry, I got a flashing "call manager" light. I tried a different entry door and got the same message. That was the SECOND issue. I called 800.44.STORE and spoke with a representative. He told me he didnt know what was going on. He left a voicemail for the district manager and told me to expect a call within 15 minutes. I didnt hear from the DM (this was the THIRD issue), so I called back and spoke with a different representative. She gave me a temporary access code, which didnt work either. This was the FOURTH issue. She sent an email to the DM. My boyfriend got on the phone and restated one of the issues - that we were paying our mover by the hour and his time was adding up. He said that he hoped we would be compensated for this time and the extra costs we were incurring. The rep couldnt guarantee anything (I understand her hands were tied). She promised that shed make that note in her email to the DM. Meanwhile, my movers hourly rate was adding up. Around that time another tenant showed up. She was in the PS office getting her new unit at the same time I was. She entered her code and got the same "Call Manager" flashing light that Id gotten. Instead of calling, she whipped out a credit card, jiggled it a bit, and WAS ABLE TO ACCESS THE STORAGE FACILITY. The idea of messing with a credit card hadnt occurred to me. She mentioned that earlier in her life she had been a burglar. FIFTH issue: what is the point of having a key code if someone can get into the "secure" facility using plastic? She left the door to the facility open, so we were able to move our stuff in. Our old, 5*5 unit was in another part of the building. We were able to get into that part of the building by using a credit card (thanks, burglar friend!), so we moved our stuff out and into the new unit. Wed put a moving pad on the bottom of our old unit. After taking out our stuff, we discovered that the moving pad was wet. I dont know if there was a leak in the roof of the building or if the water was from the neighboring unit. This is the SIXTH issue (am I up to six? Im losing count): why pay for secure, climate-controlled storage when the units leak? Im grateful we had the pad so the water didnt trash the items in the unit. Im storing these items for my grandmother who will be moving to Minnesota in the next couple of months. I dont have time to move to another place, and I cant afford to keep paying a mover to come and sit at this facility. My advice? STORE SOMEWHERE ELSE.

Matt Nasca

We have been a customer for over 4 years of this location. We recently had some of our stuff stolen from this Wooddale Dr, Woodbury, MN location. It was obvious the entry was not through the lock, but by removing the hex bolts from the metal walls above the door. There are markings in the metal consistent with this entry and a makeshift ladder was built inside our unit, from our belongings, to help accomplish the theft. It was further evidenced by some of our belongings dumped out on the floor. A police report was made by Woodbury PD. Dayle the manager immediately dismissed this and said it was not possible and no one would spend more than 30 seconds trying to break into a unit. As a former police officer, I would strongly disagree, based on my experience. Dayle did not seem to care in the slightest and said, "Thats why you have insurance". My main concern was that he take this seriously, due to the entry method, which he clearly did not! Dayle has been quite loose with the truth in the recent past and I do not trust him. You get the feeling that Dayle is more interested in getting through his day than caring about his customers. This is evidenced when you have to spend more than 5-10 minutes with him renting a unit. If he has to deal with a problem, you get the distinct impression that customer service is a foreign concept. Dayle refused to simply change the ownership name on our storage unit stating that if we wanted to change the name, we had to physically move our things out and move them back it. He flat refused to help at all and said hed get in trouble if he changed a first name in their system. There are a lot of storage places in the twin cities area, if I had to do it again, I would not choose Public Storage.

Bryan Glover

My wife and I are relocating to Woodbury for my job and needed a place to store a few items during the move. I am extremely happy with my decision to go with this Public Storage location, as everything from online signup to signing the paperwork with the property manager has been by far one of the more professional experiences Ive had renting. Dayle the manager was available and ready when he said he was going to be, and the entire process was streamlined and pleasant. I found the property to be clean and secure and met all of my needs. I would definitely suggest this facility to friends or family not only for the obvious reason of safe and secure storage, but for the friendliness and professionalism of the property manager. Well done!

Darcy Marie

I was in the process of relocating due to a job change. I did not have a lot of time. I called several storage facilities. Dayle got back to me very quickly. Although Public Storage in Woodbury was not the most convenient location I made my decision based on the great service I received from Dayle. He was knowledgeable, personable, and very helpful. I have worked in the sales industry for over 20 years, Dayle reminded me on how important the first point of contact is. Dayle, thank you! It is a pleasure to do business with you and Public Storage. Darcy Marie

Randall Shively

To whom it may concern. My name is Randall Shively. I have been leasing a storage space from Public Storage for the past seven months. Your employee named Dayle has been a great help to me. Always there to offer his assistance whenever I need it. I feel Dayle is a great asset to Public Storage. I have had my Mercedes SL 500 in storage there for almost one year now. In that time Dayle has went out of his way to assist me in all my needs. He has made my time with Public Storage stress-free and comfortable. I feel Dayle is a asset to Public Storage, and of course me.