U-Haul Moving & Storage of Maplewood
| Address: | 2242 White Bear Ave, Maplewood, MN 55109, USA |
| Phone: | +1 651-770-3601 |
| Site: | uhaul.com |
| Rating: | 3.1 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 9
JA
James Mandel
Rented truck, dolly and blankets here as Ive done on previous locations. Onsite staff is helpful and polite but all reservation system are done by computer and theyre office and one on Hudson road were both having problems which has caused major delays and look great lines at the counter. Fellow told me where to sign, then as I read form, realized he had me sign for insurance without informing me of it being a purchase. Only $14, but its still my money and should have been informed prior to being told what specific line to sign on. Ill discuss with them when I return truck, but what are the chances of a refund after the fact? I informed them that their Internet system only permitted me to reserve up to 12 blankets, but I wanted 18. He changed the contract as I requested. He pulled up the rental truck and went back in for the blankets and dolly. I went back to pull items from my vehicle. When I returned he had the back of the truck closed. I asked if the blankets and dolly had been loaded and he affirmed. I then opened it and saw two bundles of blankets in sealed cellophane bags and the dolly, so closed it and left. When I arrived at the house to move, we pulled the blankets and found 6 per bag, so only received 12. Made an immediate call to the store ohone number on the contract which was a centralized call number and not the store. She said "just tell them you need 6 more when you go back". Heavy workload and many different responsibilities for the staff, but disappointed in delays and required return trip - for which I will need to drive the uhaul, so will likely get charged additional mileage as a redult.
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Renee Sonka
I should have read these reviews before buying a hitch online because my frustrating experience matches multiple other prior reviews. The online installation scheduling is useless, as I got a call saying the appointment I signed up for was not available and it would be the following week before I could schedule installation. I tried to cancel the online hitch purchase in order to re-do it at a branch that could schedule installation sooner, but was told (by a customer service rep over the phone) that I would need to still pay $44 freight (because freight was non-refundable) and that the installation fees could not be transferred from one branch to another. So, I waited over a week and scheduled the hitch installation from noon to 2:00pm. I arrived early. I asked about the status at 1:40 pm, and they said it would be a half hour. I said I needed to leave at 2:00pm. I could see from the surveillance screen that no one was working on my car. At 2:10, we were not close to a resolution and I was unwilling to stay any longer, so they voided the entire transaction. I am pleased to get a full refund, but I still am left with no hitch and so many questions about the process. They clearly prioritize walk-in customers over pre-set appointments because I watched them serve customer after customer at the counter while my car sat untouched despite my allotted appointment slot. I wasted a lot of time on various phone calls, a half a day at the branch, and am back in square one with no hitch.
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sam lamb
Paid for a 24 hour rental, but I stated I should have the truck back by 5pm. When I got there to pick up the truck at my scheduled pick up time it was about a 45 minute wait. As I was moving the owner called to ask if I would be back by 5, I told him I was running a little late. Over the phone this seemed like no big deal. When I returned the truck about 45 minutes late, he charged me for another 24 hours. He told me that there was nothing I could do, and when I said Ill take the truck for another day, he would not give me the keys back and told me it was already reserved. When I asked if I could speak with a manager, he told me he was the owner and there was nothing I could do about it. Terrible customer service, and a very "customer is wrong" attitude. These guys know they can stick it to you and will at any chance. If you rent from them, state you will keep the rental for the FULL 24 hours, or you will pay for it.
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Connie Briggs
I just recently (yesterday) had a trailer hitch installed and after being told that it would be approx. 1 1/2 hours by the general manager, I expected the car to be done around 11 am (dropped it at 9 am)...it did not get done until 1:15 pm in the afternoon...Never planned on wasting 1/2 my Sunday waiting for a hitch to be installed. Then the guy working told me that no one should have told me an hour and a half...because it takes longer than that....wow...really? I googled and apparently someone else had the same experience...but it was only 2 1/2 hours....
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Zoo Thaw
This place seriously needs customer service training. I rented a trailer for only one day and when i returned the trailer before closing, the guy with weird earlobes charged me for two days. I told him i just rented in this morning and it clearly stated on the receipts. He then told me he sees that. I was like wtf. He knows that and still going to double charge me? He gave me a very bad attitude. We went outside to finish checking off the trailer then he and the manager exchanged some bad words. They have no respect for each other and customers. So RUDE!!!
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Timothy Roberts
Zero Customer Service and Dishonest. Scheduled a truck from Thursday to Sunday. When I picked the truck up the customer service rep told me it was due back Saturday. Spent all day Friday on the phone with the call center and regional office to have them "give me the extra day". I told them they werent giving me anything other than what I agreed to pay for. Sure enough go to return the truck and again they said I owed for an extra day. Moving sucks to begin with, I dont want to waste time with ignorance from a truck rental company.
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Joe Smith
Horrendous, Teng, the store manager was the rudest person I have ever met. We rented a trailer from Uhaul to store some of our stuff while we were in the middle of moving, when I went back to retrieve my belongings, Teng wouldnt give back our trailer because I didnt have a second phone number to give him. He stated swearing at me and my wife and refused to allow us to get back our belongings. We ended up calling their headquarters in order to get back our stuff. It was ridiculous.
BU
Bunny Blaine
Lady on the phone that scheduled us was very nice yesterday morning. She said they had the parts and would be able to install the trailer hitch at 9am Sunday. When we got there they said they didnt have someone available to install the trailer hitch and although they had the part it was now reserved for someone else!!! So why didnt they call us and let us know this before we drove out here?!!! "Sorry" and "We could do it next Friday" just doesnt quite cut the inconvenience!!!
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Ann James
The left hand of this organization does not know what the right hand is doing. I arranged for a hitch install over the phone, gave the U-Haul representative a credit card number and detailed information, and received an email invoice confirming the service work. I brought the car in and was told they could not do the work until 9 days later. If I would have known the work was going to be delayed I would have scheduled the work elsewhere. Not a happy camper.