Public Storage

16230 Truman Rd, Ellisville, MO 63011, USA

Address:	16230 Truman Rd, Ellisville, MO 63011, USA
Phone:	+1 636-821-8066
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 19

Reviews 15

Max Dieter

My five stars for this place are owed directly to Debra. My father had a unit at Public Storage, and passed away in June. Before today, I had been there 2 or 3 times, and was told Id have to continue paying until I could get them a couple of forms, which wouldnt be doable until the estate was through probate, which will take a few months. Today I learned Im signed on as an occupant of the storage unit, and should have had access the first time I came in. Debra was so friendly and helpful and did everything she could to make it a smooth process for me, even though you could tell it had been a long day for her and I came in at the end of her shift. She was an absolute pleasure to deal with.

Pat Sainato

I have used PS for many years and always felt they took good care of the property but recently I have noticed that the floors, inside elevators, and in general does not look like it is ever cleaned. They had the rolling carts chained to the wall which was a total shock when I went to put items in my unit. It was very difficulty hauling all the things up by hand. People have left mattresses and all kinds of rotten furniture outside which is really disheartening and is an easy way for them to get rid of their junk without having to pay for hauling it away etc. I am hoping this is just a temporary glitch and that I wont have to start looking around for another storage facility.

Nancy Garcia

Mary Ann was such a sweetheart and huge help in my time of need. She went out of her way to call around her competitors to find me the best price for the unit I was needing. After everything was said and done I decided to stay with Public Storage because for one I appreciated everything Mary Ann did to help make a decision during such a stressful time, and two they were cheaper, and three my unit was clean abbr so was the office and grounds. IF I ever need a storage unit in the near future I would definitely come back to public storage and Id definitely recommend the storage!!!!!

Bitsy Dylan

I went in last week to look at boxes for my daughter-in-law and was impressed at the quality, various sizes and versatility of the boxes available at the Ellisville Public Storage. I liked that the office and property looked clean and the merchandise well displayed. There had been a storm which knocked out the buildings power, but Taylor was very professional, friendly and knowledgeable. She even made suggestions regarding other uses for the boxes. When my daughter-in-laws relocation gets finalized, we will definitely be back to see Taylor for the boxes and moving supplies.

Kimberly Havrilla

moving out of my large 2 story & into a small A-frame was one of the worst days ever! Having to call a moving company to pack my belongings& my 2 sons & then move it to a house that nothing was going 2 fit was god awful. After reluctantly making what seemed like a million different calls I finally called Public Storage in Ellisville, Evelyn the store manager was Amazing! Even after calling back more than twice asking questions Evelyn was Fantastic! She has always been what any boss would want & actually Better! She makes a day that seems horrible able to get through!

Beth Nelson

Ridiculously overpriced and no longer provides the flexibility to allow FedEx to drop off items to my unit. I have rented here for six years and in this time, my rate has more than doubled. Recently, Public Storage instituted a new policy where they will no longer provide a key for the FedEx driver, nor will they open the gate to allow the driver to deliver items directly to my unit. Not acceptable and I will be looking for a new unit. Unfortunately, they will not care, since as soon as my unit is vacated, it will be rented to someone else.

William Martin

My rental experience at Ellisville with Tabitha was nothing short of amazing. The property is always clean and well lit. The times I would be needing the most access was in the evening so this was important to me. It dosent hurt that Tabitha is a joy to work with. If you have a question, concern or needing to update your account she is always eager to assist you and always with a smile. If I ever need to store in the future I know right where Im going and you should too. Tabitha is making America Great again one customer at a time!!!

SuziQ Grod

MARY ANN was a huge help in choosing a new smaller unit close to my existing old unit for my downsizing move. She also recommended veteran movers who did an excellent job for me. Ive been using this facility for about 7 years and Mary Ann is THE nicest, most pleasant, personable & helpful employee you have had there in all this time. Thank you MARY ANN for making my move easier!!! I look forward to continue working with you during my visits to your facility.

Joseph K.

Facility is clean, cool, and very convenient. I love the push carts that are available for loading and unloading things in the units. There are also restrooms and water fountains available inside. Evelyn, the manager was very helpful and friendly. She offered boxes, furniture covers, and everything else I needed to store my items. I have now used all 3 of the storage facilities within a 1/2 mile radius of this location, and this one is superb!

Marc Olivetti

I contacted Brad at Public Storage who walked me through the process of finding the optimal size of storage I would need, all the details of renting a unit including all the payment options, and got me signed up to rent. Brad was very professional, clearly explained each detail, and made sure all my needs were met. I highly recommend this facility and Brad! Thanks, Marc Olivetti

Shelly Scott

Mary Anne was very professional and helpful. She also found the customer service number to use to hopefully, remove a 20 percent late fee I paid do to the fact I wasnt aware of the payment slot that isnt clearly marked as such. Being a 100% customer service satisfaction company I have no doubt the issue will be resolved in my favor!

Christy Panos

Mary Ann at Truman location went above and beyond for me today. Their computer system was down but she picked up the phone call another store to have them do my transaction over the phone. Made my day cause I needed more supplies!! She was sooo helpful and was doing it all with a smile. Lovely lady!

Matthew Nowicki

My first time ever getting a storage unit and it was made easy by Chris whom was extremely kind and very informative. Also a shout out to Tabitha who made the experience all the more memorable by striking up good conversation and having an awesome vibe ! Great work Chris and Tabitha!!!!

Nathaniel A Malone

Evelyn was a great help to my family and I while getting some storage space! We loved how professional she was and the patience she showed with us. The facility is clean and love the fact there are carts as well. Ill most definitely will keep my business with this location!

Eric Holden

The Ellisville location was the cleanest, nicest overall public storage Ive use to date. The indoor units we exactly what I needed, customer service was spectacular. AJ helped me with everything I needed and guided me through figuring out which unit would work for me