Schaefer AutoBody Centers - Ellisville, MO

16109 Manchester Rd, Ellisville, MO 63011, USA

Address:	16109 Manchester Rd, Ellisville, MO 63011, USA
Phone:	+1 636-305-8288
Site:	schaeferautobody.com
Rating:	3.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 96

Reviews 8

Chris Crowley

Car STILL not fixed after 3+ months of waiting, and 2 weeks in the shop... PLUS a new brake problem to fix! My wifes car was rear-ended in January, and pushed into the car in front of her at a low speed. Its an older car (1994), but still in very good condition. There wasnt a ton of damage, just dents in both bumpers. State Farm was the at-fault partys insurance company, so some of this falls on them, but Schaefer was complicit. Quick timeline of events... - Late January: Wreck. State Farm arranges for the car to be fixed at Schaefer, but wont be able to get it in until March due to body shop availability and needing parts. - Early March: Schaefer calls to reschedule, still waiting on parts. - Late March: Dropped off at Schaefer, picked up rental car. - 2 days later: Unbeknownst to us, Schaefer decides that the car is totaled ($88 difference between cost to fix and value of car!). State Farm turns car over to "total loss" department. Neither party calls to inform us. - 10 days later: We call Schaefer and State Farm to ask whats going on, and are informed the car is totaled. We can either take a check to release the car, or take a larger check and let State Farm have it (not an option for us). - A few days later, we pick up the car, and suddenly the brakes sound like a helicopter landing when applied. There was absolutely no problem with the brakes for the 2+ months my wife drove the car after the wreck, prior to leaving it at Schaefer. So now were left with a still-wrecked car and a $3000 check. Thanks to Schaefers decision to total it (after making us wait an extra 2 weeks to get parts) we have no way to get a rental car while we get it fixed. And then theres the additional $450+ we had to pay to get the brakes fixed! Avoid this place like the plague, especially if State Farm tries to send you there. Thanks for nothing, Schaefer!

Keith Gegg

If I could issue 0 stars I would but that is not an option. I wont go into details, but we have used this shop 3 times for repairs on the same car over a period of 5 years. Hoping that each time was a fluke or a "bad" mechanic. However we now have a file of paperwork over 1" thick of follow up tickets from poor workmanship. Yesterday my son brought his car in for follow up on a repair done in 2011. That accident involved replacing a ball joint. That very ball joint now is causing the car to fail safety inspection. All the other ball joints (older) are fine. My son called before bring it in to their shop and the service person said to bring it in and it should be covered under warranty. (FYI most aftermarket ball joints are lifetime warranted). Upon my son entering the office he was asked to leave their showroom. "They dont want to deal with his sh%*t anymore". I happened to be pulling up at the time and went in to have a discussion. However the manager Sean said we no longer want to work on your car. Period. They dont like my son becuase he was relentless in trying to have them repair his car correctly. Missing clips, bumper facias flopping around, poor paint work, hood latches that coulndt be closed, head liner falling out, electronics screwed up from improper resets after disconnecting; you name the list goes on and on and on. Instead of getting upset at their employees performing the below standard workmanship; they get mad at the customer for repeatedly coming back. All our work was paid through State Farm, and any extras were paid through insurance. I reminded them of this. It fell on deaf ears. If you want your car fixed correctly; Id suggest another shop.

Erin Willmann

Schaefer Autobody in Ellisville........FRAUD and more FRAUD. They said they needed my car for two weeks, then suddenly needed it an extra week, with no communication. I had to call them to find that out. When looking over my car after supposed work was done, I found numerous scratches and scuffs that Schaefer claims were there before they started work. This is a brand new car. The paperwork from my insurance estimate indicated that ALL work would be completed. The Schaefer paperwork given to me when I picked up my car indicated that many parts had been replaced, when in fact, they werent (roof, doors, fenders). The items that were to be replaced (according to insurance adjustment) were not replaced, only repaired, but Schaefer did not make any monetary adjustments for doing that. Final paperwork indicated a $5,000 miscellaneous item.....very interesting. When questioned about whether they replaced or repaired items, Schaefer became very defensive and never did answer the question. Behind your back, they notate prior damage to car but never get your approval or signature. Their notes of prior damage are on the "supposedly" replaced doors, etc. This shop lacks work ethics, communication with its customers, and quality work. BTW, this is the same company that has been caught loaning out the cars (they are supposed to be working on) to other customers. They should be shut down!

Rob Presson

Great work on my car for insurance claim, they worked to make location for drop more convenient. I did request quote to do a "best effort for the money " for three other blemishes. The quotes came back obviously not what I could afford. Tried several times to explain, had to request several times and eventually the quote was not what the adjuster at Schaefer said was possible.

pow in

They are unreliable, Deceptive practices and breach of Customer trust and disloyal. Basically untrustworthy. There are plenty of body shops in STL. Dave Munganest is better. I had a better experience several times. Once Schaffer, almost guarantee you will never go back !

Doug Vondera

I had seen some not so good review on this location, but they repaired my Honda Pilot after we were rear ended. Did a great job, and they kept in communication. Not sure what else you can want here...I recommend.

Robin Monks

Schaefer AutoBody did a terrific job on my car after an accident. Would highly recommend them.

Liz Wohlschlaeger

Car was fixed within 4 days and the work is good.