Walmart Tires & Auto Parts

2021 E Independence St, Springfield, MO 65804, USA

Address:	2021 E Independence St, Springfield, MO 65804, USA
Phone:	+1 417-883-5733
Site:	walmart.com
Rating:	1.5

Location

Photos 7

Reviews 4

Anna Chambers

I have gone to this location many times. It has been about a year since I have purchased a new set of tires and have now had to replace one twice. I usually have to take my paperwork in with me, because they have trouble finding my information. I recently visited this location to get my tire replaced for a second time and spoke to a gentleman named Ryan. He was able to answer all my questions and give me an estimated price. He was very understanding to my time schedule and assured me that I would be notified when my tire would arrive. Unfortunately, not everyone is as concerned about their customers like Ryan. 4:00 came around and I finally decided to call, to find out that it had arrived awhile ago. Willing to over-look this, I drove in so I could get this over with. After handing over my keys, I strolled around Walmart until I was informed that my car was ready. The man at the counter told me the price; which was not what was estimated. I asked what all I was being charged for, only to get the response: "Youre service." This is not any way to treat a customer. I asked if my road hazard discount had been applied and if so, why the price was so high. Needless to say, it took 2 other people to figure out if I did or didnt have it. I was informed that because of the damage on my tire, that road hazard would not have covered it anyways. They ended up discounting me for the road hazard in the end, but I still feel like no one was on the same page. The next morning, Ryan called me to ask if I had been taken care of. He had noticed that my original receipt had not been discounted and wanted to follow up and make sure that I had gotten everything I needed. This is above and beyond what I expected. Ryan is the best experience Ive had coming to this Walmart. I would not recommend Walmart Tire & Lube, but I WOULD recommend Ryan. BEST customer service Ive had in years. Thanks Ryan!

Cory Henningsen

Mournful, but what do you expect for economy services? They claim that they use a torque wrench for oil changes, but Im quite certain theyre twisting it afterwards. Long story short, they threaded my oil plug and claimed that they didnt. Well, guess what, fellas? Youre the only one to use that stupid blue paint and it was on there when I went to change my own oil. I had to get it professionally removed when the goal was to save money in my driveway. I should have made you all do it and get all uppity while I had to wait, but Im not that type--Ill just not give you any more of my money.

Wesley Krzysztofiak

I got here with the trailer to change tires I spent two hours waiting for service finally they told me they cannot do it because this is a trailer.. they should fire the old Grandpa works there.. 8 inch all the people in the service

Jordan Ball

I dont usually do this but they are despicable.theyve left tools in my engine, made me wait hours only to tell me the cant do the work, and the jobs they have done do not last. Go somewhere else its not worth it.