U.S. Automotive, Inc.

330 E Kearney St, Springfield, MO 65803, USA

Address:	330 E Kearney St, Springfield, MO 65803, USA
Phone:	+1 417-869-2337
Site:	usautomotiveinc.com
Rating:	3.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 13

Reviews 12

Ramona K

They dont even deserve a 1 star. Took my car in a week ago with air conditioning not working. Blinking light on ac burton and air was working intermittently. Paid $330. A week later and doing the same thing, NOW they hook it up and say its a part of the compressor and itll be another $695. Why wasnt that done in the first place?? No reimbursement on any of the $330 which was paid TO BE FIXED! Beware, they just keep finding ways to add labor costs! The diagnosis should have been found the first time we came in, with labor cost going towards them actually doing a successful repair!! So here we are, no ac because Im not adding more to their steal your dollar plan!! If they wouldve fixed it in the first place and said it was $695 I wouldve been a lot happier than I am now! I know your WE KNOW CARS commericals are high price, I guess someone has to sacrifice for those high dollar spots. I just donated $330 to your cause! US Automotive you, DONT KNOW CARS!!! On to the BBB to file a complaint...

Zac Wilkerson

I needed some rear wheel bearings put on my Grand Prix and they put them on in a few hours no problem. When dropping it off I was told the mechanic would take it for a spin after installation to inspect everything and it would be something like $50. I told them not to do this because I knew the car needed bearings. So I was quoted $187. I go to pick up the car and the bill is over $250 and the inspection had been done when I asked to skip it. The car was driven 10 miles. Right after picking it up I noticed that the emergency brake no longer works. They came across as a good honest place, but the overall experience was pretty negative.

Jessica Willis

Very professional service. My first experience with US Automotive was 3 years ago.. when I took my truck to 4 different mechanics and none could figure out the problem. US Automotive diagnosed it immediately and fixed it with a 100%warranty. Once again after having trouble recently and nobody knowing what the problem was US Automotive diagnosed it. They have the right guys and the right equipment to do the job. I would highly recommend them to anyone. Josh was the guy who helped me, he was friendly and professional. Thank you so much!

Joe Apple

Place is a joke. Was quoted $145 for an hour and a half to run a diagnosis. When we picked it up they charged $250 and ran the machine for 2 and a half hours just to tell me I need new plugs and wires. They never tried to contact me telling me it was going to cost more. There is no ethics in that. This place is a joke and can only serve as a trash can for your money. Poor communication. Also they kept my car for 2days to run "2.5" hrs of diagnosis and when I called to check on it it had been done but they didnt bother calling.

Julie Oliver

I dropped my car off at 7:30am, they graciously took me to work. Josh called me to let me know what they found to be the problem. He informed me what needed to be done and how they planned on fixing it. He let me know approximately how long it would take and approximately what the price range would be. When they got my car done, they sent a vehicle to pick me up. The service was top notch, friendly and they informed me of everything up front. I would highly recommend taking your vehicle to U.S. Automotive. Thanks guys

Gandalfur is Otherworldly

TOOK ME TO THE CLEANERS I came in with my car barley able to work so expected to be paying alot of money but after the initial quote Im like thats not bad they call me back and instead of 700 apparently its going to cost 900 im like...sure. so I call a few days later and apparently ot was 900 dollars EXTRA when I finally have the money yo barley pay it off the car cant run for more than 15 minutes what a f***ing JOKE go somewhere else ANYWHERE else

Michael Turner

Terry at US automotive took a vantage of my wife getting repairs By quoting her prices that were too highin the first place but failed to mention little add-ons that shouldve been included in the quote . And they charge you about double for parts that normally sell for about half the price that they are putting on your bill . In short I think theyre crooks and they are liars and they will rob you

Colbi Benton

I wouldnt schedule an appointment they wont put it in the right month let alone day. Then they will make you come back an hour later. Start your oil change then tell you they are out of filters an have to get more. Front desk lady was basically watching her kid the whole time!! Dont waste your time.

Isaac Wygle

Charged for 9 hours of work yet somehow did all the work from 8:30 to around 4:45. Which just doesnt add up, especially sense the mechanic obviously had a lunch break. Not to mention the car began having some transmission problems just days after the work.

Michele Bonnot

Awesome service and someone you can trust! Ronnie was so helpful. We took our 1987 truck to another place in town who quoted us over 400 for the service we needed completed. US Auto did it for nearly half. Highly recommend - ethical and honest! Thanks :-)

Rachael Hart

I went once a year ago! Terrible service they charged way more than they initially said and refused to give me my keys till I paid when they didnt even fix anything.

Bobby Childers

Employees are great and tech is very informative. Would highly recommend