Gerber Collision & Glass

4920 W Cheyenne Ave, Las Vegas, NV 89130, USA

Address:	4920 W Cheyenne Ave, Las Vegas, NV 89130, USA
Phone:	+1 702-395-6511
Site:	gerbercollision.com
Rating:	3.3
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 30

Reviews 8

Steve H

Sorry that this review is long, but you really need reliable information if you are considering this shop for a repair. I have done my best to be accurate and objective in spite of my post-repair bias. I was referred to Gerber by the insurance company of the driver who hit us. It was one of the more highly user-rated companies on the list of contracted facilities they provided, and I didnt want the hassle of coordinating all of the, “Issues” that tend to come up with larger repair jobs. I also chose it because of the guarantee of repairs they gave me, if I used one of their shops. I was a little skeptical when the Gerber estimator said that he could not give me an estimate without tearing my truck apart to see if there was, “Hidden damage”. Two other companies had given me an estimate already, without tearing it apart. In retrospect, those companies were pretty close with their projections of the damage. After all, thats why they call it an estimate and not a full accounting of all damage, right? Still, I wanted fewer hassles, so I stuck with Gerber for the repair. I made an appointment to drop off my truck for the repairs on a Monday. I waited two full days before calling them to see if the estimate had been completed yet. Tuesday evening, around 5pm, I finally got a hold of the estimator, and he said they now had the estimate. Two days for an estimate that should take maybe 3-4 hours with a minor tear-down for inspection? I was not impressed. On top of that, the estimate was obviously incomplete. It omitted a couple of things that didnt need a tear-down to estimate: The alignment on the truck was off (alignment repair estimate omitted) and a seat had moved unexpectedly during the crash (inspection time of the seat was omitted). I had personally pointed out those two items to the estimator, yet, still they were missing on the estimate. So much for my theory of fewer hassles. Another user-reviewer had said Gerber kept them informed on the progress of repairs. Gerber called me only one time during the (first) 3-week repair period, to say they were between body work and paint. Im not convinced thats keeping a customer informed. I said first repair period because I had to return to the shop no less than 4 times to get things corrected. Ive already done more of a play-by-play review than I wanted, so Ill try to summarize my other issues that I had with Gerber now. 1. Quality control at the shop was lacking. They missed left-over paint tape and things that should have been caught by a post-repair inspection. They also did not repair things on the estimate until I pointed it out to them after the fact. 2. They cut corners by reusing an old, original, faded, plastic bumper pad (that they paired with the two, new, post-wreck replacements) creating an obvious, “This area has been repaired” look. They actually told me that they could not justify replacing the third bumper pad (a $40 snap on part, as an addition to the $4500 total repair) because it was not damaged in the wreck. I guess the Frankenstein/piece things together look is acceptable to them. 3. They need to remember that the customer is still part of the business, even though an insurance company might be paying the bill; without the customers choosing to use your shop, your business can suffer. Doing the little things, to keep the customer happy, is the difference between a good recommendation and a bad none. I expect a general, boiler-plate response from Gerber saying that they will, “...strive to provide the best customer service possible”, but Im wondering how much of that is real and how much of that is just trying to keep the Yelpers from looking at other shops. In order to end on one positive note, the receptionists at the shop were always nice and handled their responsibilities well.

T Ray

This is only the second time I have placed a review on Google but knowing that more people complain than praise I wanted to share the great experience I had. My son was recently side-swiped in his first car that he saved up and paid cash for (2001 Lexus). He was sent to Gerber by the insurance company for the repairs to his qtr panel and front bumper. John Magno was really great. He took the time to explain the work that had to be done and helped my son feel comfortable with the repairs. Gerber was quick at getting the work done and the front of his car looks brand new. The fast, friendly, and excellent service provided by John and the shop brought me back to see him for my own repair. I would definitely return again and recommend John to anyone. Thanks for the great job

Randy Noel

Brought my brand new truck in to the fix scratches and dents I put in the rear driver side door. I got estimates from 4 shops in Centennial Hills, and Gerber was the lowest. I elected to pay out of pocket and not to submit an insurance claim and they had an extra $100 coupon for that. My truck turned out beautiful... like it never happened! I was a little nervous because the only other review on this site was bad, but I found good ones on other sites. Everything turned out great and I saved at least $200 over the others. They also have a lifetime warranty like all reputable body shops. Go see Brenda, she is great.

Lonely Pear

TORE CAR APART and refused to put it back together. DO NOT take your car here. Car was damaged in a fender bender. They ended up taking the entire front end of the car apart and refused to put it back together. Never ended up asking for that to be done. The car was drive-able and there was no need to take it apart to look for damage and refuse to put it back together. SCAM SCAM SCAM.

Randy Phillips

Was trying to get a quote and was to high. I ask if they would beat it and they said maybe. Tried to push there prices and I said no thanks. And as I was about to say something to see if they wanted my business she hung up on me... Wow... Now that service. But of course out here in Vegas what do you expect. Maybe they need to learn what a tire shop like Discount Tire does for service.

Kenneth Brown

Terrible! I paid them to fix my bumper after an accident and to strip down and repaint my hood from scratch. Not only did they forget to fix dents in my quarterpanels, they did a terrible job painting; you could see they simply painted over the chip marks in my hood! Terrible. I had to get my hood and bumper repainted from a different shop.

Christopher DeWitt

Received a quote of these guys for $750 to replace a bumper for a small puncture area. I went to Professional Auto Body 2454 Losee Road and Pablo fixed the area for me making it look better than new for $150. I recommend looking into pro auto body, they did an awesome job! For a fraction of the price!

Dee Golightly

They do a job. If Geico is paying, youre probably fine. I used the other location a few years ago and liked it. I wanted to get an estimate for something that wasnt going to be covered, and I was surprised at the prices. The guy was straight with me and told it probably wasnt worth it.