Jim Marsh Body Shop Las Vegas

8535 W Centennial Pkwy, Las Vegas, NV 89149, USA

Address:	8535 W Centennial Pkwy, Las Vegas, NV 89149, USA
Phone:	+1 855-536-5288
Site:	jimmarshbodyshop.com
Rating:	3.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–1PM Closed

Location

Photos 20

Reviews 5

Cam Colston

*UPDATE* Review changed to 3 stars for now. Apparently the trunk damage is warping, possibly due to the heat. Either way, both myself and the estimator missed seeing the existing damage when the vehicle was dropped off. Regardless, the overspray, beverage stains, roof scratch, and failure to finish the actual initial job (not painting my door handle at all) are still unacceptable. The shop has, however, agreed to correct their mistakes. I have an appointment in 8 days and will further update my review at that time. Production manager informed me they were working with their skeleton crew last week, suggesting that some of their employees arent quite up to par. The manager was fair in going over the issues with me, and I expect the issue to be fully resolved. Brand new car being repaired under claim because I was hit by someone else. Upon retrieving the vehicle, the paint job wasnt finished where it was supposed to be, there are paint spots all over in places they shouldnt have touched. There are stains from them placing cups/beverages ok top of the vehicle, there is a large spot of what appears to be paint on a different panel than was being repaired, there are new LARGE scratches on the vehicle in areas that were previously undamaged, and my trunk was dented in and bubbling as if they hit something in the shop. (Vehicle was perfect aside from 1 hood scratch and damage to passenger side from collision). I will update this review if they resolve the situation but as of now I am DISGUSTED. Theyve ruined my brand new vehicle, which is a lease, which means even more trouble for me down the road if the car isnt fixed properly. This location was recommended to me by the insurance company of the person who struck my vehicle. That persons initial inability to drive their own vehicle safely has made my life hell.

Erik Stone

I could not be happier with these guys and the work they did. When I walked in, I felt a little out of place because clearly they do more insurance work than cash paid walk-ins. That being said I explained my situation to the first available person at a desk and they had me fill out a form. It was clearly geared toward insurance claims, so I was a little confused at first, since I just wanted a quote. I had overloaded my bike rack on my Subaru Outback at last years Burningman and destroyed a panel on the tailgate, which I then found out was not made of metal, like the rest of the back gate. Once I filled out the form, and after a few minutes, Mike came and quoted me the cost of the OEM part and what it would cost to paint and install. The price they quoted me for the OEM part was the same price I could find it online on my own, from a junk yard, so I was quite happy and ordered the part right away. They did mention that the color might not be exact, because of the fading on my current paint, etc, but matching a paint job from a junk yard doesnt alleviate that problem, and I couldnt find a panel from a junk yard that matched my factory color anyway. The paint and installation quote was better than fair. After everything was complete, the panel on my car looked absolutely perfect. They matched the exact paint color from the Subaru factory based on my vin number. I couldnt be more thrilled! I certainly could not have gotten these results doing the work on my own. Thanks Wendy and Mike!

dana rodrigues

Beautiful job and great customer service. My rep was Araceli Keene who was awesome. She kept us informed every step of the way. She was extremely professional and if she didnt know the answer to my question she made sure to find out and got back to me ASAP. When we came to pick the car up my husband noticed a spot on the repair that had been missed by buffing. When we pointed it out to Araceli she immediately apologized as if she had missed it herself, and took it back in for them to buff out. I figured we would be there for another hour, but to my amazement she reemerged in less than 10 minutes with a smile on her face telling us it was all taken care of. She walked us back out to the car to make sure it was to my husbands approval. It was. The body work done here is excellent. My husband used to teach paint and auto body repair so he isnt that easy to impress. He was very impressed with the job done by this business. We are so impressed with the customer service that we intend to purchase our next vehicle from Jim Marsh, AND we are hoping to be able to get our leased vehicle serviced here also. One thing to add. I had a really bad experience with this company numerous years ago. They are in no way shape or form the company from 15 years ago. They are better than most places I have had to deal with for my automotive needs. Will definitely be back for all my automotive needs. Thanks Araceli and crew.

Mallory Bode

JIM MARSH BODY SHOP REVIEW Geico sent us to Jim Marsh Body Shop to fix a dent on our vehicle. The staff was friendly and everything went smoothly during the drop off. Today we went to pick up and when we got into our vehicle, we noticed pieces and screws sitting in the doorwall. Later I find a wire clip under my seat. They come out and put the pieces back where they go and appologize. My husband looks over the vehicle and notices overspray on the driver window. They come back out and scrape it off, and appologize again. Now the real doozie, we start the car and put in drive and the dash starts dinging and says "Blindspot Detection Unavailable". We think, well they turned off a bunch of other stuff so maybe it needs to be turned back on. No, it IS in fact on. My husband gets out and looks at the mirror. It looks like it has been scraped against something and the sensor is scuffed up! I took it in for a dent and now my mirror is scuffed and my blindspot detector is ruined. Theu sent someone out and asked us to bring it back Monday after they review the photos and talk to the men that worked on the vehicle. I am furious!!!!

Bryan Adams

Horrible. My part was in for 3 weeks and did not get notified by anyone that the part was in until I made contact with Jim Marsh. I also made follow up phone calls weekly to check on the status and the rep handling my case was always out. And while she was out, no one else could tell me anything or what was going on. Also I was told I was sent an email telling me the part was in for my truck, but I never got the email. Even from a business standpoint, if you personally do not make contact with the customer to confirm dates and times to drop off your vehicle to get the work done then you obviously do not care about your business or getting any of the work done so you can get paid. Of course my rep did her due diligence by saying an email was sent to me, but I check my messages everyday. When was it too hard to pick up the phone to talk to the person? Its unfortunate that my insurance company referred me to this body shop to get the work done, so my hands are tied.