Address: | 5720 W Sahara Ave, Las Vegas, NV 89146, USA |
Phone: | +1 702-257-2000 |
Site: | autonationcollisioncenters.com |
Rating: | 3.3 |
Working: | 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed |
ME
Meagan Hegna
If you need ANY repair work done on your car DO NOT use this place. Sorry for the long review, but people need to know so they do not waste their time going here. I was in a car accident 8/24/15. I was rear-ended and pushed into the car in front of me. I have a BMW. I chose this place because it is whom BMW recommended I go to (which they will also being hearing from me and how terrible this collision center is). I dropped my car off on 8/25. I initially spoke with person #1 who took my car in and told me he would be my contact. Then the next week, 9/2, I get a call from person #2 who is no my new contact, and an “expert” on car accident repairs. He knows NOTHING about what I had previously discussed with person #1 pertaining to OEM parts, issues I noticed, etc… A week goes by and I have heard nothing from Autonation. It is now 9/9 and I get a call from person #3 who is now my new contact and wants to know what is going on with my car. At this point my car had been sitting there for 2 weeks with nothing being done to it. I come to find out that person #2 was fired and my car got lost in the shuffle which shows you how disorganized this place is. The collision center blamed it on my insurance that they were at fault for this taking so long. My insurance said repairs had been approved on 8/31!!! Repairs were not started on my car until 9/22. All along Autonation said 2 weeks for repairs and as soon as they start them they are singing a whole different tune. “Oh we want to make sure it is done correctly so it may take longer.” I called on 10/1 for an update and to my surprise the car was going to be ready that day… Too good to be true. I scheduled to pick it up on my day off 10/2 and it conveniently was not ready again. The collision center kept giving me excuses as to why it was not ready. It had to go through QC, a warning light was on that they could not turn off, it needed to be detailed, and whatever other excuse they gave me. I was finally able to pick up my car on 10/8. I was so excited I could have cried when I saw my car. Unfortunately the excitement did not last long. Right off person #3 tells me there are parts that still need to be ordered in that were not there in time. I also notice my trunk did not open. You would think after me telling them to check my trunk and being rear-ended this is one of the first things they would look at for repairs. I took my car to work that same day where the battery died. I had to call AAA. The collision center tells me that a battery can become “worn down” during the repair process. I found out a new BMW battery is not cheap. Not only that, but there were several things noticed right away that were either not addressed during the repair process that I had told them to look at, or that they screwed up during the repair process. Nothing like getting your bumper replaced and seeing a 7 inch scratch on that new bumper. After this I felt ZERO confidence in the work of Autonation. I took my car to BMW on 10/17 where they found another $2700 worth of damage the collision center didn’t find! When I asked the collision center why, the SHOP MANAGER told me it wasn’t their fault this damage wasn’t found. The shop manager made sure to tell me it is not their job to pay for a rental. Now I am currently being ignored by person #3 who I have left multiple messages with about parts that were supposed to be ordered in for my car. Even when speaking to the shop manager I got no help. He never bothered to tell person #3 what issues I was still having with the car, and every time I talk to him I have to re-explain myself. I am still waiting for a call back and it has been well over a month since getting my car back… I work in customer service. If I treated a customer the way the collision center has treated me, I would have been fired. This collision center is absolutely terrible. Go somewhere else. They do not care about customers or their vehicles.
TI
Tiffany Lupton
Absolutely horrible experience!! The first week it was in the shop, my contact guy was on top of things. TWO weeks later, my car was supposed to be finished, received many texts messages that it would be done on a certain day, I call to confirm and was told it would be done at a certain time frame. As waiting for a call, was told it wouldnt be done that day and it would the following day and for my inconvenience they would wave certain fees and would stay after hours to accommodate my work schedule to pick up my car. Ok, cool. Show up the next evening, was greeted EXTREMELY UNPLEASANTLY by the ladys working the front desk. Eyes rolling like the world was going to end because they had to SWIPE MY DEBIT CARD and using cuss words left and right.. VERY UNPROFESSIONAL!! Get my car finally after they all complained for about 10 mins, get in drive it down the road and notice low tire light was on along with traction control light..which is the number ONE REASON FOR BEING IN THE SHOP! pull into my apartment complex go over a speed bump and here THUMP! YEP ITS MY STRUT THAT THEY "FIXED" IS EITHER STILL BROKEN OR WASNT FIXED CORRECTLY! Called numerous times today to speak to someone. After the SIXTH ATTEMPT, FINALLY spoke to my contact guy and will be bringing it in for yet, ANOTHER LOOK AT THEIR FINE WORK! He had admitted that NOONE TEST DROVE MY CAR BEFORE THEY LET ME LEAVE WITH IT!!! Who does that?!?! Will never go back once my "REPAIRS" are fully taken care of! Needless to say, my insurance company who paid them 2500$ and myself $500 out of pocket, for all repairs will be notified about this tomorrow! Would not recommend them to anyone!
GI
Ginger Moleski
My experience was horrible. The worst part wasnt that they had to keep it longer because the paint didnt match (whats their "QC" for??) and they didnt bother to tell me that they would pay for the rental...the worst part was no communication. I signed up for updates via text and I received two texts the entire two weeks that they had my vehicle, and that was in the beginning when they were doing the tear down. I got no further texts. When I called, at least one third of the time, no one answered the main line, when I was lucky enough to get someone, the estimator (Fallon) wouldnt return my calls. It got so bad I finally asked to speak with a manager (Marshall), who also was not great at returning calls. Working with Fallon was a nightmare, she was unprofessional and rude at times, arguing with me. She told me the reason the paint didnt match was because we were in the shade and the part I was comparing it to was plastic and the part newly painted was metal...hmmm...it matched before the repair. When I asked if I could get a discount due to the paint not matching and they had to keep my car longer, the fact they neglected to tell me they would pay for the extended days on the rental so I was without a car for an extra 5 days, and the horrible customer service, she told me no because the insurance company had paid me for the repairs...what?!? After arguing with me about it, she finally said Marshall, the manager, would call. He never called.