Public Storage

1600 Southwood Dr, Nashua, NH 03063, USA

Address:	1600 Southwood Dr, Nashua, NH 03063, USA
Phone:	+1 603-821-4936
Site:	publicstorage.com
Rating:	4.5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 13

Reviews 4

Jose Lopez

I went in on a 1/2 off promotion for the first month. I was told they would honor it on whatever size unit I wanted. I chose a 10x10 but stated that I may need a bigger size once the truck got there to look at the space. I was told that would be no problem they could simply change it if we needed more space. I paid for two months in advance with a promotion for 1/2 off the first months rent. When my truck arrived the same day and after looking at the space they recommended that I chose the larger space. I did and they simply told me told to pay the difference to bring me up to date which I did. When I got a bill in June I called and told them that I had paid through June 30th and I was told that NO I only paid for May. I called customer service and after I explained what happened they told me that they would email the manager and have him adjust my bill for the 1/2 off promotion and I could pay to bring my account balance to zero. I never got a call back. I called and spoke to Candice who stated that the person who helped me initially needed to be properly be trained and she agreed she needed to disclose things properly to the customers and told me to call customer service. Customer service told me not to pay anything on this bill until I got a call from Ron about adjusting my bill. After two weeks I never got a call but I did get a late fee for non payment. I called customer service to get Rons number and to get the late fee waived. They did waive the fee however, I when I finally called Ron myself and after explaining to him what happened Ron stated that there is nothing he could do and that I lost my promotion when I chose the larger space. he said even if they failed to disclose to me there is nothing he could do or anybody could do even though customer service did say he could adjust the bill. I told Ron that I would be picking up my stuff at the end of the month and that I would inform my over 2500 customers in Manchester and Nashua from my three store locations and that I would have my customers share this through facebook, Ron appeared to have this (I do not care attitude) and was more worried about not honoring a small adjustment rather than having and upset customer over there own mistake. Its not a lot of money we are talking about here and I can afford to pay it but its just that I consider these deceitful practices. I will send this to all my customers and have them share my experience about this store. I truly hope this is an isolated incident. I will not ever recommend this store to any of my customers ever.

A tatious

Ok for the most part but they lie/mislead to get you in there. And have fees on top of fees on fees. They told us on the phone that the unit was $110. We get there. Its $170/month than they go off to tell us we saved on a "labor day sell" almost 50%. So its 300 for a 10x15 unit? Lmao BS. No one has a unit for over $200. I get it you need to buy a lock but $20 bucks? I get they wanna make money off a lock but its a $5 dollar lock at home Depot. Didnt get one because some units have number pad locks. Than a $25 "admin fee" whats an admin fee for? Why not just build that into the price..oh they wont cause $100 sounds a lot more attractive to come in. Also they lied about being g prorated. They said that if we checked out of storage earlier than rent being due. They give you a prorated cash amount. They manager was nice explaining it saying thats not true but that doesnt save me money or let me eat for the week. Other things. There is only 3 flatcarts and 7 or 8 times out of 10 they are being used. Why isnt there more? 3 is low. Maybe it helps limit traffic who knows. Not saying there should be 30 of them but at least 5 or 6 should surfice. So make sure you pick a time to go where no one does. Most of the time I went there was people but go earlier and you are ok. Also the bathrooms are ok. Its nice to have them but no paper towels or ha d blower. Also they are Nazis about trash. They have a giant dumpster that you cannot use for anything or $500 fine. I guess I understand that per se(so people arent leaving couches and such) but this much you should get some trash deposal for broken cardboard etc at least a smaller one and say if there is anything that does not fit or left outside the dumbster there is a $500 fine. Units were pretty nice. Gates close and open nice and have rubber seals to help prevent some bugs or bedbugs from other units. Hallway doors could be bigger. Silly they are small so a dresser would need to go sideways. I understand doors are needed for fire reasons but they can be bigger. Going to go with someone else next time.

nabilla neles

Stay AWAY!!!! This place is terrible, the bathrooms and water fountains are all out of order, only one elevator works, the place is dirty and very little assistance is given to its issues, there is only one push cart available for people to use and the handle comes off, the automatic doors are coming off the hinges and can be easily pushed open, the gate was opened for over 3 months so anyone could have 24 hours access, they fixed the gate 4 days ago and tonight I was locked inside the property when trying to get out at 8:49pm , when calling customer service they gave me 7 different codes to try when none of them worked they simply told me to leave my car and use the pedestrian gate, when I asked how I would be getting home they tried contacting the property manager and told me to wait a half hour for a call back, then this guy Mark who is the district manager calls and is a complete douche bag, who yells and tries to tell me I shouldnt be at the property past 9pm, which I would not have been had this gate worked properly, finally this girl Candace comes to manually open the gate and let me out after I was left at a pitch black parking lot for over an hour and a half. Terrible experience, very rude people and definitely not worth the $160 a month!! Go elsewhere for your storage needs

James Matthews

After five months my discounted rental rate was jacked back up to the standard rental. Nothing was ever indicated to me that there would be an increase. I called the location and they directed me to corporate Customer Service saying they could do nothing and all accounts were handled by corporate (The folks at the location have always been helpful despite having their hands tied pretty tightly by corporate.) I called the so-called Customer Service and the only response they gave me was that I was on a month-to-month lease and they could change the rental fee whenever they wanted. As much as I protested I got the standard corporate BS... youre on a month to month lease and nothing holds us to the introductory rate. Again, nothing was indicated to me when arranging the rental that the rate would be increased. Horrible ethics!