Public Storage

Address:	604 Park Ave, Cranston, RI 02910, USA
Phone:	+1 401-400-3355
Site:	publicstorage.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 24

Reviews 7

Stefanie Cournoyer

I just recently started renting from the Public Storage facility on Park Avenue in Cranston. Upon my arrival I was promptly greeted by both Aisha and Chasity. Chasity quickly found my reservation and immediately started to find me an available unit that would be be easiest to access from the elevator. She took me on a tour of the facility that surprisingly exceeded my expectations. She showed my a unit that I was a little unsure of because there were a couple of turns from the elevator and I was afraid I would have trouble navigating. Without any sort of frustration or pause she quickly started looking for something else that would be easier. Once we settled on a unit she took me back to the office to complete the lease. One thing I would recommended is I wish Public Storage would give more information on fees and lock charges before giving you a price to print and bring to the location. $19 for a mandatory lock, mandatory insurance and admin fee was a bit of a surprise (only reason for the 4 stars). With that being said, while I was a little frustrated with the lack of communication that the website gave, Chasity was the reason I did not leave. I worked in the storage industry for a few years and I can honestly say I knew that I was not going to find another location with staff that made me feel as much at ease as Chasity and Aisha did. The staff here is absolutely phenomenal at their job!! I know I have made the right choice and I would 100% recommend this facility to family and friends.

Heather Dupuis

This facility is very clean and well kept. The staff is very nice. The one issue is that Chasity takes her job way too seriously. I went to rent out a unit. I had rented a unit from public storage only a few months before. I work 6 days a week and have a very tight schedule. I explained that I was very short on time and simply wanted to reserve a unit. I offered to pay for everything and sign the papers and my boyfriend would be in later to go to the unit. Chasity couldnt accommodate me in any way. She expressed that she couldnt give me a unit without walking me to it to lock it (even though there was nothing in the unit) she also said she cant take payment from me over the phone later when my boyfriend would be there. She pushes bubble wrap and mattress covers to the point that its uncomfortable. She takes the time to show you the "proper way" to open the door, with you legs not your back. I explained that I did not need a tutorial on all of this. One, I know how to open a door and two, I had JUST been through all this. I left with no unit feeling like Chasity likes to hear herself talk more that she likes to accommodate her customers. Id still like to rent a unit from Public Storage but Id like to work with any other staff member because Chasity seems to think she works for NASA and makes everything way more complicated than it needs to be.

Steven D.

Miss Conawa, the representative at the Public Storage facility I rented from, was extremely friendly, polite and quick to answer my questions. I found this particular Public Storage location to be very clean and well maintained. It is temperature controlled and appears to be a very secure building. However, I do have one frustration: I had called Public Storage Corporate (?) on 12/04/2014 and inquired about two possible storage locations: the 71 Freeway Drive; Cranston, RI 02920 address and the location at 604 Park Avenue, Cranston 02910. I was given quotes at both locations and I kept (and recorded) the rental fees as stated. However, when I rented the space at Park Avenue on 12/11/2014, the price had increased by $2.00 per month, or an additional $24 per year. Public Storage DID NOT offer to adhere to the price given. Rather, I was informed the prices change daily and that the prices quoted one day might not necessarily be the prices quoted on another.

Argo Cohen

A review of Public Storage Facility at 604 Park Avenue, Cranston. RI. The staff is comprised of Aisha, Chastity and Sean (Note in alphabetic order but you will have a favorite!) are all friendly, helpful and above all professional in the excution of their duties. They will explain the complete deal. Potential customers are shown the actual unit that they may rent as well as any other size they may consider. The units are clean, well maintained, and secure (Plenty of cameras are recording). Apparently locks are walked down and checked by the staff daily to discover any anomilies. The 6 AM to 9 PM acessibility is a great plus, especially when "data mining" hastily packed items or quickly getting an item! Finally this location has the best deals around (Just check the web site), definitely kicks "U-H" _ _ _. In summary, high marks all around, I currently rent a unit here. Based on the above, I would strongly recommend this location to anyone.

Lindsay D

INFESTED WITH MICE! I moved my furniture and many totes into a storage unit on the 3rd floor of the facility this past summer. I went back for the first time yesterday and found that there were mice droppings all over the floor of my unit. I proceeded to the front desk to let her know and I was extremely rudely notified that it was not her problem and to contact my insurance company. I explained that I dont know if anythings ruined but wanted access to a vacuum cleaner to at least clean the feces off of my items. She said that cant be done and they dont even have an outlet I could plug my own vacuum into. I also asked her if she was going to inform the units around me so they can check their units arent being ruined as well and she said she cant do that. So heads up, they dont inform you of rodents even when they know they are infested! I DO NOT RECOMMEND storing anything of value here.

Anna Smith

I rate it best for customer service, cleanliness and quality. The location is spotless, the customer service reps are personable, polite, dependable and fast. Conawa (manager) and the other customer service reps were extremely helpful and polite. The office had all the supplies in the front and I was able to get tape and boxes , normally Ive walked into other public storages who do not refill their supply. This can be a hassle when moving and you may need an extra box and dont want to drive to home depot.The manager Conawa took her time in helping me find the best unit for my belongings. I was quite taken with the great customer service, cleanliness and excellent quality of this public storage. Her as a manager, and the other reps dedication and hardwork to resolve any issue that we had yesterday is what keeps us coming back.

Peter K

Beware: the contract (2. Term and Rent) basically allows PS to increase your rent whenever it chooses, with 30-days notice. Ive rented for less than 6 months and the rent will now be increased 21%. Apparently, it will go up again in 6 months. Before deciding to rent, I was specifically told that this would not be done, as I had had this experience before. Two of the representatives lied to me: (1) as stated above, but (2) also when asked when I could verbally terminate the rental (I was told yesterday one day, but I see now the contract states two days), and (3) when questioned on the phone about the 21% rental increase, another representative at the facility stated it was written into the contract (no, the contract is vague, and does not state a rental increase every 6-months).