Pep Boys Auto Parts & Service

Address:	524 S Broadway, Salem, NH 03079, USA
Phone:	+1 603-890-0555
Site:	storelocator.pepboys.com
Rating:	3.1
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 94

Reviews 5

Anonymous User

I have been a customer for awhile here but generally all repairs where quite costly - most things were never a simple fix. I had my suspicions that they just wanted to say more was wrong to drive the cost up but it is convienent for us to go here. The last straw was when we brought our vehicle in for what most people said should be an easy fix as our rear wheel locked up when our car sat for a few weeks. Had our car towed here, and told them we had all brakes/rotors/drums/pads/shoes replaced only about 500 mile ago so it shouldnt be anything with that. We figured perhaps a caliper is frozen but to call us when they figured out waht was wrong. The next day, we got the call - they said the drums were no good, the pads were worn, the emergency brake cables were frozen and needs replacing etc etc. which will cost about $1000.00! We explained there should be nothing wrong with the drums etc. and re-explained why. I was put on hold and told well, the emergency brake cables need replacing as they are all screwed up and to do that it would cost $400.00. Still, knowing that repair places tend to take advantage of woman who tend to not know much about cars - I knew something was fishy. I had the car towed to farther awat garage I knew to be reliable and honest, it just wasnt convienent for us, and they said all that needed to be fixed was the adjusters on the rear brakes were frozen and had to be re-adjusted. The cost? Only $50.00!!! Please know that these type of garages make their money on the fact that most people cant deal with the time and hassle of going around different shops to get estimates. Therefore, the mechanic tends to take the opportunity to say that way more things are wrong than actually are and hope the customer falls for it. In most cases they do- particularly with woman! This is why I have become learnened about auto repair. These scams happen more than most people realize. Beware!! If you have the time, be sure to get estimates from several places and stick with the mechanics you know and trust. In the long run, you will save lots of money!!

Mike Feole

On 2/28/15 I was looking for a replacement battery for my girlfriends car. They had the best deal for $75 and offered installation for $8. Figuring if I schedule the appointment ahead of time it would be an easy in and out. I scheduled it for 7 hours in advance. I get to the store and check in. I sit in the waiting room near the window into the shop. it takes 45 minutes for them to even bring the car in. After 20 minutes of fiddling around they start to pull the battery out. The technician pulls the strap off and tosses it aside. He finishes installing the battery and tests how stable it is. The battery rocks easily without the strap on it and the technician shrugs and closes the hood. I get a phone call from the store saying the service is completed. When he gives me the keys back and checks me out I ask if the manager is around. He tells me he is the store manager and is there a problem. I say yes and we walk out to look at the car. I open the hood and we look in. He immediately notes the battery strap is missing. He apologizes and takes the keys back. I go back to the waiting room by the window and wait. It takes another 30 minutes for the car to even be brought in. They take another 30 minutes installing the strap having to drill a new hole in the frame to attach the strap to. I get another call and the manager explains to me that the bolt for the strap broke off and a new bolt must be installed with a new hole. Before having looked into the cost of the battery I looked on youtube for if there was anything special about installing the battery. Everyone said that you did not want to remove both screws which mount the strap. You one wanted to remove the bolt from the pin on the far side. I can see why everyone suggested this. Even if they broke the bolt the installation should have taken no longer than an hour. it took over 2. I will not return to this store/location.

Anonymous User

If you do business with a place long enough, you will have issues. As a manager at a large, local multi-brand car dealership I can say that the times that you do wrong by somebody is how you differentiate yourself with how you do right by them. My girlfriend was planning to take her truck out for her first time (were both proud Nissan owners) with my off-road club for a night ride on a Sunday. On the Friday before, I picked up a nice set of Hellas for her. One of them was busted. No biggie, stuff gets broken in shipping all the time. When I returned it to the store to get suitable replacement, the sales manager (the receipt said Steve, and who had not appeared to have shaved or trimmed himself n several days) said "ok, give me the card you used." I replied "im not paying any extra," to which he said "Nope, I have none till Thursday (5 days). Have a good night." I left in a huff (admittedly.) When I checked my account from my smartphone, I went back into the store. I was told "Oh yeah, thatll take up to to 2 weeks to go back into your account...Dont slam my door on the way out." Now Im out of the parts and the money. If he had offered an alternative, I would have jumped (probably even for a worse product.) I was very disappointed with the way this stores "Management" dealt with their issues. I probably will still do some business (though as little as possible) with Pepboys, though it will never again be at this store.

Ronald Merrill

I made an appointment online for new tires and arrived early. I was told to wait to see if they had the tires in stock. The employee returned to tell me they dont stock what I ordered and it would be a 4 to 5 day wait. I explained that this is unacceptable and that I would like to speak to the Manager. The employee returned to tell me the Manager is on break. I asked him to tell the Manager to call me after, which he stated he would. Before I left the employee stated that I should have called in advance to ensure the tires I ordered were on hand as thats what most customers do. I said why would I bother calling if your website took my order, including taking my credit card info and receiving email confirmation on my order as well as my appointment reminder. Besides why even offer online services if I have to call.He just gave me a blank stare. Im still waiting for that Manger to call me as Im not letting this one go. Totally unacceptable customer service. I will never shop there again. I even sent an email to customer service as thats their standard made up response to a bad review, again no response. We appreciate your feedback, however. Blah, blah, blah.

Geoff Leitch

If I could give them none I would. Went to get my car inspected and they failed it. Only legit reason was a bad taillight. Two other issues, "cracked" serpentine belt and "loose" tie rod end, were a complete joke. Both parts, while worn, were no where close to be "worn" out. They wanted nearly $500 bucks for the "repair". I went elsewhere spent about $65 on parts, replaced it over the weekend and had to go back to get re-inspected. I showed the service manager the parts, first he told me the serpentine belt did not make the car fail (completely contrary to what the guy told me the previous visit) and then picked up my tie rod end and first told me you cant tell that its bad unless its on the car. To which I replied, " I know, it had little to no play on the car before I took it off". He picked it up started moving it around and said, "oh yeah, you can feel its really clunky in there, definitely needs to be replaced". Wait didnt you just get done telling me you cant check it without it being on the car??? Classic predatory service practice. If I didnt know what I was doing then these vultures would have made a quick $500 bucks off me. Be careful!