Belleza Beauty Salon

8 Glen Rd #25, West Lebanon, NH 03784, USA

Address:	8 Glen Rd #25, West Lebanon, NH 03784, USA
Phone:	+1 603-298-7630
Site:	bellezabeautysalon.net
Rating:	4.4
Working:	Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–8PM 9:30AM–8PM 9:30AM–4PM Closed

Location

Photos 18

Reviews 5

Annie Hutchinson

Based on my 20 years as a customer service manager, I dont recommend Belleza. In my experience, they are highly unprofessional, their communication is dishonest and rude, and they care more about profit than customers. I went to one of their stylists for about two years with no problem, but then I had to cancel about four appointments over the span of five months or so. I was careful to cancel at least two days in advance, yet my stylist got very angry and said she would no longer take my appointments. That reaction seemed strange, since as far as I know, no other profession treats cancellations this way. (Even doctors and dentists dont make it an issue as long as you give the notice they require.) However, I apologized to the stylist in a phone call and a thank-you card, and some five years later, I called to set an appointment with a different stylist. I was abruptly put on hold and left there for over 5 minutes. I decided to call back the next day, and I was told there was a problem with the scheduling computer and the receptionist would call me soon. Another day passed...I called again...and this time the receptionist said she didnt have time to set the appointment. At that point I brought up the problem with my previous stylist and asked if that was somehow still an issue, and it was -- I was told that both the stylist and the salon manager had to give their permission before I could become a client again. So I was lied to, and lying to a customer is never justifiable. And it is clear that Belleza doesnt understand that profit and success happen when you give customers reasons to keep coming back, not when you look for reasons to tell them to go away.

Laura Haber

Im really not someone that writes many reviews. I only write them when Im incredibly impressed, or if Im downright disappointed. My husband and I are on a budget... hes a graduate student at Dartmouth, and Im a stay at home mom. I had a good friend of mine recommend Belleza for their quality cuts and colors. So, I called them up, explained what I wanted, and I was quoted $45 total, if a "junior" did my color (I only wanted a straight up color - no cut, no treatments, nothing else). Sounded like a great deal! So, I scheduled my appointment, went in, and explained exactly what I wanted... the same thing I had explained on the phone. I spent over 2 hours in the salon, with the stylist taking her time. When it was finally done, I went to the register and was told I owed them $133!!! I couldnt believe it! I almost fell over and died. I immediately contested it, recounting the conversation I had with them on the phone. I then requested to speak with the manager. She stated that they blow dried my hair, which cost an additional $30, and since my hair took over 2 hours, and my hair is to my shoulders, it brought the total to $133. So, bottom line... they do the bait and switch. They low ball their prices on the phone to get you in there, then they jack up the price in the end. If you want only a mediocre color for $133, this is your place. Cant imagine what it would have cost if I had them do a cut too. Probably over $200. Dishonest business. I will never go back.

Bryan Natusch, DC

Always 5 star treatment here at Belleza in the Powerhouse Mall, upstairs. Any of the stylists Ive seen have been fantastic, but my favorites are Brit and Tanya.

Luke Walthour

Ive been a regular here for over 3 years now. Cant recommend Belleza enough!

Lisa Bean

Beautiful space filled with true professionals!!