Exoticars USA

636 Frenchtown Rd, Milford, NJ 08848, USA

Address:	636 Frenchtown Rd, Milford, NJ 08848, USA
Phone:	+1 908-996-4889
Site:	exoticars-usa.com
Rating:	3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 100

Reviews 7

Tony Chowdhury

On June 12, 2014, I had the oil changed in the vehicle by Exotic Cars. At that time the vehicle was in perfect working order and the oil change was routine maintenance for the vehicle. There is no dispute that during the oil change Exotic Cars broke my drain plug in the vehicle’s engine, drilled out the broken drain plug, and replaced it with an aftermarket plug. Exotic Cars then negligently installed an incorrect aftermarket drain plug that utilized a brass washer, which subsequently failed on or about September 8, 2014 and caused all the oil to leak from the motor, which damaged my vehicle’s engine. On or about September 8, 2014, I was driving the vehicle when the vehicle began operating erratically and the engine began making unidentifiable sounds. I immediately pulled the vehicle to the side of the road and had it towed to Unique Automotive in Allentown, PA. At that time the underside of the engine was covered with oil from where it had leaked out and there was no oil remaining in the engine. I contacted Exotic Cars and they requested the vehicle be brought to their location in Milford, NJ for inspection. On September 10, 2014, I had the vehicle towed from Unique Automotive to Exotic Cars. The engine failed due to lack of oil which resulted from Exotic Car’s negligent installation of the incorrect drain plug on the vehicle’s engine. Exotic Cars then quoted me a cost $7500 to further inspect the engine, which was denied. Exotic Cars and destroyed my lamborghini and the one person who bears no responsibility whatsoever is me I have worked very hard for my car and taken great care of it. For Exotic Cars to claim they have liability whatsoever and to deny the claim is unquestionably in bad faith and a terrible way to run a business. Since on or about September 8, 2014 I when I experienced the initial engine failure I have had no use of the car. Not only do I hold Exotic Cars liable for the damage to the vehicle, but also for the ongoing costs that that is incurring including monthly car payments of $1,650, insurance of $525 and monthly parking charges of $330. I intend to recover all of these costs in a lawsuit against Exotic cars. It has been 8 months and Lastly, Exotic cars ’ so-called insurance “investigation” never contacted Me for an interview, nor contacted me to arrange for such interview. I cooperated fully with regard to this claim and has been extremely patient without the use of MY vehicle since September, 2014. MY patience has reached its end. ANYONE THAT IS READING THIS PLEASE DONT TAKE YOUR CAR TO GET FIXED OR HAVE ANY WORK DONE AT EXOTIC CARS THEY TREAT YOUR CAR LIKE ITS ON A ASSEMBLY LINE AND DOES NOT CARE FOR IT OR YOU!

Gordon Gebert

A nightmare! They said they can match a quote to do a clutch job on a Maserati. They picked up my car 117 miles from their shop. After 5 days received a new quote over $2000 more for reconditioning a few parts and not covering all the parts listed in the "matched" quote. They listed an $1800 quote to repair rear shade when there was nothing wrong with it. Said rear tires were shot, steel belts showing through when they are only 30% worn and wanted $180 for labor just to change them. Held my car for 2 weeks I finally asked them to return my car. Mike said he would return my car within next two days, then received an email billing me for over $700 and was told to make arrangements myself to pick up the car. If these clowns try to tell you otherwise I have everything documented. Cost me two weeks in uber, car rental and $400 to ship my car back home with nothing fixed. Nothing but trouble. Steer clear of this bait and switch shop.

Mariusz Jedra

Took my vehicle to the shop to diagnose a roof that was not closing consistently and replace a transmission mounting bracket. Was quoted 2 hours of labor which turned into 12 hours of labor following my inquiry as to the delays in servicing the car. Decided to not move forward with the work and ended up with a $650 bill for "diagnostics." Took the car to Pocono Motorsports which with the help of a partner adjusted the roof lining and replaced the transmission mount for a bit over the "diagnostic" fees. During my attempt to dispute the charges, the personnel actually considered the year, model, and make of my vehicle before assessing whether the price they were charging me was "fair" basically saying....this should be no problem for you to pay. Smh. Stay away and dont make the same mistake I did in dismissing the other adverse reviews.

alex flores

Just wanted to say that the experience with the shop was excellent. The owners wife was a joy to talk to and made the visit a complete pleasure. Rob ,the technician, was affable and extremely willing to answer some of the questions I had about my car. A friendly environment with staff willing to engage with the customer beyond a few words is a new experience for me when it comes to auto servicing--something you will not see at most high end dealerships. I am sure to make this my go-to shop going forwards!

Robert Reuland

Ive been a client for 25 years. Sure theyre not afraid to write an invoice but theyre the BEST and lets be honest if you own one of these machines you shouldnt be nickel and diming your wrench and certainly dont want to go to some guy under the apple tree that kinda sort knows something about exotics. Go to Wil and get er done.

Rose Oifer

Wil & Joe were very helpful and resolved the problem I had with my clutch cylinder. Nice enough to keep the car indoors for a prolonged period due to rain. Fine repair and nice people too, a rare combination these days! Worth the extra mile to get here if you need work done on your Ferrari!

Douglas Brown

They wanted $300 for a simple oil change and took apart the drivers seat for no reason, not going back, do not take your car here. Apparently it takes 2 hours for an oil change but Should be less than 30 mins.