CollisionMax, an ABRA company
| Address: | 565 W Street Rd, Warminster, PA 18974, USA |
| Phone: | +1 215-443-3363 |
| Site: | abraauto.com |
| Rating: | 1.9 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 7
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That_Silver_ ST
Jesus where to begin with this train wreck... Well, less than 2 days after picking up the car I began noticing little issues with the repair work. On nearly every single panel they painted there were imperfections in the paint. Then on top of that I noticed that the passenger side headlamp which was replaced (is Black from Ford) was silver. So i had one silver, and one black headlight! Pretty hard to miss that... unless youre not looking. Another week goes by and I notice the paint imperfections look like they are through the clear coat. I also noticed that when I turned on my floor vents, it showered the car with shattered glass. Nice clean up guys.. I also noticed that the drivers side mirror was off of a different model than my car was, considering it had a heated lamp symbol on the glass, and the passenger side one did not. Then on top of that the front passenger fog light trim panel was easily movable with just your fingers. I brought the car back again and they wet sanded it. Bring it back out and there was a pretty big area that the guy didnt polish (which makes it look like the clear coat is gone). Finally once it was completed, I asked for my deductible back. Why? because there is absolutely no reason I should have had to bring the same car back twice to fix your mistakes. Needless to say, I never heard about getting my refund. Ill break it down for you folks. Every single issue I had with this car can be chocked up to absolutely ZERO quality control. Whoever did the "Final check" on this vehicle prior to it being completed must have been using a damn blindfold. When I asked the receptionist (Trisha who is quite possibly the only reason that place hasnt burned to the ground yet. She was beyond amazing to deal with) she stated that the managers do the quality walk-around. I was treated as a damn claim number instead of a customer that can impact their future business. Did they offer to fix the issues? Sure, but why did it have to take three visits to do the job right? There is absolutely no excuse for that. If this company wants to maintain its image in the community, they need to start doing the job right the first time. Your management needs to do some soul searching while I send this entire review to your corporate office. Your quality control is atrocious, and your 3.1/5 star rating proves it.
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Jason Caprio
I find these negative reviews hard to believe compared to the absolutely flawless experience Ive had with this company. My 2016 Honda Civic Touring had a minor collision involving somebody backing into the front-right side causing damage to the front door, fender, and other parts around the wheel (see my before/after pictures). Obviously the other partys insurance took care of 100% of the cost since my vehicle was parked when this happened. State Farm Insurance connected me to this CollisionMax (my choice based on a few alternatives listed) and I am confident I made the right choice! I had an appointment to bring my car in on 6/20/17. I was told by an employee there he predicts my car will be ready by the middle of the next week (8 days) and my car was ready exactly 7 days later on 6/27/17, all during that time I received text message updates informing me on the progress of the repair! I was exceptionally happy with the work done and you cannot even tell anything happened to my car! All of the staff at this location are very friendly, helpful, professional and I highly recommend choosing this location for collision repair on your vehicle!
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Jamie Gwynn
I was initially hesitant to take my vehicle to CollisionMax because of the reviews posted here, but I had a great experience (considering my vehicle being damaged is a miserable experience). I had dealt with Andrew and John, and both of them were courteous and very helpful throughout the process. My car was due in the shop on a Monday, but because of a storm that day I couldnt get there until Tuesday and they were fine with that. The work was supposed to be done within a few days but another storm derailed the power in the area. John had followed up and explained when the car would be finished by the end of the following week because of this--I understood because we were all out of power. When I picked up the vehicle it looked brand new. Furthermore, when I had called because of a trunk issue (my fault for forgetting to unlock it), John stated he would pick up the vehicle at my job and even reimburse me for my miles since my car is on lease. Ive never had another experience even close to what these guys had provided. Its easy to follow up on a bad experience, so dont always believe the reviews.
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Brian Garcia
That is the location where i had my 2013 Nissan Rogue for front end damage. The communication is terrible i was contacted to let about 3 or 4 times within a month even longer than that actually, to let me know how my vehicle was doing. I had to call to see how my car was doing. Apparently it was due to that aftermarket part were order for my vehicle. my insurance company only allowed original parts. So then it was the vendors fault. and then I was told there was an ac issue so it would take a little while longer. So they had my car for over a month was upset i could not come til Friday to pick up my car which was three days away from when they called me to let me know my car was ready. ON-TOP OF EVERYTHING! i was told they would take care of my bill from enterprise because i had a rental and due to my car being fixed my insurance company covered only up to a month so i get a bill from enterprise $538.66 all together. i gave them FIVE BUSINESS DAYS to resolve this. When i called on MARCH 31,2017 the STORE MANAGER told me he was just informed about this.
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JEMALI KIKAVA
Absolutely horrible ! ! ! Supervisor does not care about your concerns, as long as they get paid. I have called them about 5-7 times to write down my instructions and they disregarded it.... I lost $900 due to such incompetence of their "team". I hated their service from day one, they took about a month to repair the vehicle and at the end screwed me over. I initially brought the vehicle to Philadelphia Collision Max and without notifying us they transfered vehicle the Warminster location where I did not want to bring the vehicle due to their negative reviews... Please listen to other reviews and do not bring your car there.
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Liya Fae
Didnt even have to go in! I made an appointment for an estimate (and only an estimate) a week and a half earlier. On the day of my appointment, I called to confirm it, and they didnt even have record of it! So, I made a new one, but the entire duration of my phone call (the exact length of the call was 11 minutes and 52 seconds), she constantly placed me on and took me off hold. I immediately called Barry Hackert in Warminster, and within 1 minute and 52 seconds, I had an appointment for the same day. Go there, instead, and save yourself a painful 1 week, three days, 11 minutes and 52 seconds.
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Gil Benizri
dis cress for a business. i went in with my car to get an estimate for a scratch on my bumper. the lady at the front counter claimed that it will take 45 minutes to write an estimate as if that was a full collision. i kept begging if she can get someone out to look at it while i see three offices with three guys one guy walking around and she still refused to get me an estimate. when i asked for a manager she said that i will have to wait 45 min for a manager