AAA Mt. Laurel Car Care Insurance Travel Center

4010 Dearborn Cir, Mt Laurel, NJ 08054, USA

Address:	4010 Dearborn Cir, Mt Laurel, NJ 08054, USA
Phone:	+1 856-778-8800
Site:	midatlantic.aaa.com
Rating:	2.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM

Location

Photos 25

Reviews 5

kristin kukla

I took my car here on veterans day for a oil change. When I picked up my car, they told me that I needed to replace the sway bar. I did not have the time or the money to replace it at that time so I said I would take care of it during the next oil change. When I got in my car, the rear windshield wiper was running. I checked and it was turned off. I dont know what they did but again, I did not have time to address it. 3 days ago, the check engine oil went on so I made the appt for today to have the oil changed, the sway bar replaced and the windshield wiper fixed. I made the appt on Friday April 15th for Tuesday April 19th. When I showed up this morning, they had no reservation for me but agreed to take the car. I told the man at the desk about the wiper and he asked if AAA replaced the battery. I told him I hope not. I never asked for them to touch the battery on my car. He said my car would be done by noon. I waited till 2:00p.m and when I did not hear back, I called. The man that answered the phone said that my car was ready. I asked why no one called me and he said he got busy. I asked about the wiper and he said that they would need to run diagnostics and that it would cost me. If they would have called me this morning, I would have authorized them to run the diagnostics as I am trading in the car this week. Not only did I not get a phone call that my car was ready, but they never fixed the problem that they created. When I picked up the car, Michael was rude and unprofessional. He didnt go over anything that was done to my car. Just brought me over to Ashley who started to ring me up. I told her I never even saw the bill as Michael bypassed me and gave the paperwork straight to Ashley. She gave me the price and I asked to see a manager. Of course Jason would be at lunch and no one would be available to speak to me. You would think that she would see how upset I was and offer to have Jason call me when he got back from lunch but that was not the case. I will never take my car here again. Customer service is the worst.

Corey Ashton

This review is for AAA Travel. We will never be using them again and I hope this review works as a cautionary tale for anyone else interested in their help. Off the bat - they use a third party to book all trips (Avanti), so not sure why they are needed in the first place. Avanti would have gotten our money if it werent for the horrendous "agent" they restrict all sales through. Our travel agent continually failed to meet our expectations, giving us wrong dates and location itineraries. On 10+ occasions she failed to even copy both myself and my fiance in on emails pertaining to the trip (even after asking multiple times to do so). No exaggeration: we gave her the exact days, hotels and excursions we wanted and she still failed to come back with an accurate price/itinerary. When we would wait on her for more info she would email back and ask what the hold up was. After explaining it was on her end, she would act like she didnt know how to use email properly (not responding to most recent emails, etc.). Our agent was more worried/interested in her own upcoming vacation plans and failed to put us in touch with a replacement after asking for one multiple times. We know this because she spent more emails explaining her upcoming absence than she did helping us. She told us we would have a replacement agent, but after two weeks of silence we decided to take it as a sign and go through the resort we wanted directly. That, coupled with the multitude of airline travel sites, gave us more than enough savings and flexibility to plan our dream honeymoon. We handed off our vacation to AAA and they dropped the ball hard. The age of the travel agent is dying, and AAA and our agent (Y.A.) are hammering the final nails in the coffin.

Dawn Bennett

This is the worst car service that I have ever had. I took my car in because the check engine light was on. I spent almost $1700 and a few minutes after I drove off the lot from AAA to Wegmans the check engine light came back on. I called the manager, Jason P, and he told me to bring my car back in. The AAA technician said that a sensor was bad, and they wanted to charge me an additional $200. I took my car to the VW dealer for a second opinion, and VW found nothing wrong with the sensor and said that the repairs that AAA had done had nothing to do with the problem. I called Jason P. and he wanted me to bring the car back in. I took my car back in a couple of times, but the technician responsible for my type of vehicle was never there. I ended up going to the VW dealer to get my car fixed. I filed a claim and took this AAA Car Care Center to court, but I lost because I had signed a waiver. ( I did not realize that I had signed the waiver.) Jason P. never said to me,"Maam you signed this waiver so we are not responsible." He was not upfront and did not show the wavier in negotiations where I could have been compensated the approved $400 for my trouble. The management of this AAA Car Care Center is sneaky and untrustworthy. I will never use their services again. Be careful!! Let me know if anyone is interested in filing a group claim.

Penny Brunson

Stay away from this place because they are a RIPOFF!!! I recently had my car repaired there to find out what was making it cut off while driving. At first, I was told it was the altenator so they replaced it. Same thing happened again, brought it back, was told it may need a new battery. It took them a full week just to replace that. The car continued to sputter. We had an ice storm in early March, car was running rough because ice got into the wheels, they fixed that but proceeded to inform me that I needed to struts, shocks and 4 new tires because they were worn. You get where Im going with this? Long story short, went to my moms mechanic 4 miles away, who assessed the problems. Was told I didnt need any of that BS, just replace the grounding cable. The GROUNDING EFFIN CABLE?! AND!! My shocks, struts were fine and the tires are in good shape was well. No more AAA for me other than roadside service.

Christopher Bellman

They lied, saying they could perform a windshield replacement no later than the next day. 2nd day were told they dont even replace windshields and were having Safelite do the work, but it would take 2 more days for the work to be done. We didnt authorize them to subcontract the work and we incurred huge cab fares while waiting for them. Finally gave up and had car towed to another shop (after hours) that guaranteed work completed the next morning, for $100 less that AAA/Safelite was charging. Absolutely horrendous experience.