Address: | 585 Memorial Pkwy, Phillipsburg, NJ 08865, USA |
Phone: | +1 908-859-0705 |
Site: | pburgauto.com |
Rating: | 4.3 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–3PM Closed |
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K Taylor
Went in for an alignment. The staff was friendly and the shop seemed well organized and clean. When the alignment was done I was told that I was good to go and handed the bill to pay. I paid and then asked for the printout of the before and after specs from the alignment. This was printed for me and when I looked the alignment was out of spec before and after. I questioned this and was told that my upper control arm was bad so they could not adjust the alignment. They quoted me a price to fix and when I asked about fixing it myself and having the alignment covered under warranty I was told probably not unless they do the work themselves (and up sell the part). Only then would they do the alignment for free under warranty. I will not use this shop again. If I had not asked about the specs I would have never known they could not adjust the alignment properly. In addition to that, why did they not tell me about this during the alignment when it was found and offer a solution then? Too many red flags here, my advice is to stay away. Also an update. Took my truck to a trusted shop and found the upper control arms on both sides to be fine. Would have replaced it for no reason at all if I would have listened to pburg auto. Stay away!
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Destiny Sweet
They are rip off liars like your typical mechanic. Took my truck there for a radiator leak, walked in, told the lady about it, right away she insists "Do you need a new radiator?" I said "no". They guy in the garage only had it in there for like a minute or two came back and of course wanted me to purchase a new radiator, and gave me a ridiculously high "estimate" for a supposed "new" (yeah right) radiator. So I left, then I bought a sealant for a radiator leak and had my mom put it in and the leak stopped. We also discovered a loose hose on the passenger side that the mechanic, evidently, didnt notice which was causing another small leak. In summary, they are rip off liars, and they only want you to purchase "new" parts when you dont need it, because they want the business & money. Dont trust their advice.
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Margaret Shelton
I have been using Pburg Auto for the past 4 years and they have been great. They are always honest and as a woman, I never feel uncomfortable going in because they take the time to explain the issues and will tell me honestly if I really need to fix something or hold off for awhile. I have 2006 Honda Pilot with over 200,000 miles on it and it runs like its brand new since going to them. I highly recommend them. Sorry if some people had a bad experience with them but it is a business and they are human so never in life is everything perfect.
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Staci Lance
I have not had a problem with them trying to sell parts I dont need. They have always checked my trucks and told me what they can do and suggest. A lot of the time they tell me much better news than I anticipated. Best hourly rate I have found for labor also. No complaints here!
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Ed Rohn
They do good work here. And to the girl with the radiator leak putting sealent in it is like putting chewed gum on a bottle of water with a hole in it. It just prolongs the problem best thing to do for that is get a new one
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Traci and Amani Murray
Above and beyond typical service. They went above and beyond in diagnosing and repairing my vehicle. I couldnt be happier with their service!! They were friendly, knowledgeable and made communicating with them easy for me!
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Brian Pysher
They do a great job thank you. And too the person with the radiator leak, if you wanna have your mom do your vehicle repairs then why didnt you just have her check it over.
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Autumn McClain
Really nice people. Fixed my brakes in a timely fashion. And kept me up to par on what they were doing and the cost. Highly recommend them.
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Oh Kelly
Honest ,Prompt, courteous service! The staff are always friendly and knowledgeable
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Shawn Walters
Top of the line service. Unbeatable prices.
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Christian Zavala
There are the best people to flex car
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Lydia Sullivan
Receptionist is great, work was great
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Amber Rosario
Pburg auto is awesome!!
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dave korp
Great service