Pristine Fine Dry Cleaners LLC

Address:	23 Spring St, Princeton, NJ 08542, USA
Phone:	+1 609-921-8700
Site:	lookpristine.com
Rating:	4.2
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 9AM–3PM Closed

Location

Photos 7

Reviews 6

Anna Marie

Ive been working with shoe repair specialists for a minimum 25 years, having my favorite 2 located in Arizona, I was out of luck. So I stepped into this princeton shop thinking that they would be the most professional service ever! Unfortunately it turned out to be the worst shoe repair ever. I should have known by the clerks attitude. I needed the heel tips replaced on a pair of strappy, prada high heels; and asked Caroline how long it would take. She told me it would be 1 day, however the shop would be closed for a week due to the 4th of July Holiday. I decided to get it done since I was there; immediately regretting it as she entered my information into the system, because she began acting very bothered and aloof, curt as hell too. After asking me what was to be repaired, I said the tips need to be replace. She rudely shot back "the heel" to which I replied, "not the heel, just the tips", when she shot back another "the heel" and I kindly said "not the heel, just the tips please" this went on with her saying "the heel" a minimum of 3 times; all the while both I and the lady (whom I assumed was the owner; who was standing a few feet away, in total earshot) looked on in horror. The owner finally came over to the register, after the 3rd time I repeated myself, giving Caroline a weird look, before peering into the computer to show her which code to use. When the owner came closer to the counter, I pulled at both heels on the pradas, showing them both, that the heels and soles were entirely intact, except for the heel tips. I pulled at both shoes, on both sides of both shoes. If it hadnt been for that, what happened next wouldnt have been a big deal. But the fact that I showed them both "up close" that the shoes were in perfect condition, sans the heel tips; I was in absolute horror after picking them up. Because after giddily paying for them, I pulled them from the bag to examine them, only to find 6 metal taps hammered into one of the heels. Not only that, but the sole had been separated from the bottom of the shoe. A space and glue, were all you could see, in the place where a once perfect seam lived. I showed them to the counter helper and she acted as if she knew what had happened, as she was in the background when I initially dropped them off, hearing everything as well. She also acted very aloof, however a bit nicer. She said I would have to speak with the owner, so I left the pradas and awaited a call. The shoe repairman, who picks up the shoes and repairs them offsite, called me to say that he had glued and nailed my pradas, because the heel was so delicate. I explained that the heel was perfectly intact and he said it arrived damaged. So that left me to wonder...what happened to my shoes before the repairman picked them up? Fast forward to today, August 21, 2014, the day I picked my shoes up for the second time. Caroline happened to be working the front counter again and was a bit more courteous this time, and nervous. She hurriedly brought me my shoes, and when she walked away I couldnt help but notice how big her foot was. I began to wonder if she tried to wear my shoes out of spite? The only way the sole could have been separated as it was, was if someone with a big foot had tried to walk in them; because without the heel tip they were very wobbly. I would never recommend this place to anyone who needed a dollar store pair of socks washed, dry cleaned or even folded; and I definitely wont recommend Pristine Fine Dry Cleaners to anyone for any shoe repair, prada or nada.

Marie Westfall

Friendly staff who pay close attention to my clothing. I asked for minimal plastic and they offered me a reusable garment bag. I really like using this instead of dealing with all of those plastic bags. The cleaning and pressing was very good. I have used Olga the tailor several times and been very happy.

Anonymous User

Drycleaned and took off the stain on the collar without damaging the golden button of my burberry jacket. To top it charged us less than the estimation they gave. I would rate their service a 5 star. HIGHLY RECCOMENDED.

Anonymous User

Wonderful service. They are so polite, able to handle fine materials and fast. So glad Pristine came to Princeton.

Stephen T Williams

The customer service was superb and my order was ready when expected. Satisfied.

Gerdi Kanzler

Very friendly and caring! Excellent dry-cleaning!