Quality Auto Body

811 New Brunswick Ave, Rahway, NJ 07065, USA

Address:	811 New Brunswick Ave, Rahway, NJ 07065, USA
Phone:	+1 732-388-2400
Site:	qualityautobody.net
Rating:	2.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–12PM Closed

Location

Photos 60

Reviews 5

L A

They just did a FANTASTIC job on my brand-new 2016 Mercedes-Benz E63 AMG-S Wagon!! Both passenger-side doors were damaged pretty badly, so the door shell of the front one had to be physically replaced and extensive repairs had to be done on the rear one. Quality of work is simply impeccable. No matter how scrupulously I inspect the former impact zone (visually, by touching etc.), there’s no evidence it has ever been there. All the interior and exterior stuff from the totaled passenger door was flawlessly transplanted to the new one, including numerous sensors, servos etc. – everything works!! I chose Quality Auto Body knowing it’s affiliated with my dealership, Ray Catena MB – and let me tell you, I couldn’t possibly be in better hands. Since I went through GEICO, I was quite nervous asking myself what will happen if the actual cost of repairs exceeds the number specified on GEICO adjuster’s report. It actually turned to be so, however since they have GEICO representative on staff, problems like that get solved right away. I was still only responsible for my deductible. The car spent almost 20 days in the shop – which is definitely a great sign cause it shows the car is being taken proper care. I was able to call them whenever I felt like and the manager patiently addressed all my questions and concerns over the phone. Btw they don‘t match the color by squirting at it like all those dirty crooked Moms & Pops shops do – they SYNTHESIZE the color identical to yours by the color code (RGB perhaps). Also, at least for MB vehicles, they use the patented manufacturer’s painting technology. I strongly recommend QAB to everybody who cares what their car is gonna look like after fixing, especially if you happen to drive an expensive, one-of-a-kind car. QAB is the place. Btw you probably know how hard it is to get rid of that poisonous, disgusting smell that chases you inside your car for months after it’s been to a body shop. Guess what - mine had almost no such smell, and even the original manufacturer’s scent was somehow preserved – icing on the cake! Frankly, I would give them 6 stars if I could.

nuahs1208

I do not understand these negative reviews whatsoever. When reviewing this shop please me mindful that the negative reviews are 1.5-2 years old. I had damage to my front bumper -- brought it in for an estimate and eventually to be repaired. The estimate process was quick and easy. Dan, who works for Quality, took care of me through the entire process and was extremely transparent, thorough, and patient. He always took my calls no matter how annoying I (may) have been. After the parts came I brought my car in and it was fixed within 3 days. Dan called me notifying me when it was done / when I could pick it up. The work was flawless -- my front bumper looked better than it had before the accident. Quality gives a guarantee on the work they performed that if anything they fixed (scratches, paint, etc) deteriorates or, for example, the paint begins to come off, they will fix it at no charge. Thats called standing behind your work. Its important to know that many body shops dont use the same quality paint as the original manufacturer of your vehicle had used. When you try to sell your car (perhaps as a trade-in), there are paint "quality" scanners that give paint ratings. Quality uses the highest quality of paint and repairs cars in the proper setting (ie, painting cars may need to be done in a heated setting, etc). Some of the most popular / most reputable car dealerships in the area also use Quality Auto Body exclusively for their repairs. Even after I took my car home, I called Dan with a few questions and he still had the same patience and care as he had before I even paid. Again, I do not understand where the negative reviews come from. I had a wonderful experience with them and would recommend this body shop to anyone who wants their car fixed the right way.

Anonymous User

This shop should be avoided at all costs! I made a mistake of not researching it on line, because it was highly recommended by Ray Catena Porsche. BIG MISTAKE! Their rep, Steve Toro, gave me an estimate of 3 to 4 weeks while other places vouched to fix it in 2 weeks or less. I started to check on their process after one month passed only to get "a few more days" promises. At the end of 5th week, the repair bill got bumped from 7,500 to 13,000 for the body repairs and they stated that I may need a new engine due to a crack in the engine block. They volunteered to get me a refurbished one and promised a 90-day (!!!) warranty on it... The whole thing is extremely suspicious because, the truck was hit in the rear (while engine is in the front, the damage was fairly small and cosmetic, and I had no problems driving it for 5 days after the accident. So I insisted that they send the Cayenne to Porsches authorized mechanic for checkup. It took them yet another 2 weeks to complete the body work and tow the car to Porsche. Another 2 weeks later, the insurance company adjuster decided to "total" the truck as the repair bill jumped to over $37,000... 3 months later I finally saw the car. Their body work (for which they billed the insurance company) was a joke. I wish I could attach pictures!!! When I asked Steve about the quality, his response was: "why do you care, its going to a junk yard anyway" (!!!) So here you have it - they are either amateurs or crooks, and I strongly suspect - its the later. AVOID THEM IF YOU CAN! AND INSIST ON EVERY QUOTE OR STATEMENT IN WRITING!!!

Anonymous User

This place was recommended by Ray Catena of Edison after our Smart Fortwo got hit by a plow, so we allowed them to take the car to get fixed by Quality Auto Body. What a mistake! If we could go back in time to undo this, we would. It took them a MONTH to replace all of the body panels, and they suspiciously billed the insurance company for paintwork even though there wasnt any paint damage, and "frame repair" even though when we drove the car there was nothing wrong with the geometry! Upon receiving the car we discovered that the hinge on the drivers side was making a loud noise, a sqeeking creak, and thought initially that it just needed grease. We asked the service rep to check it out but they simply said to bring it in for a service and then the would check it out. When we did, a few months later, to get the service done, it was discovered that the hinge was BROKEN, and costs 295$ minus labor! What gives??? It wasnt broken when we brought the car over! And now, mysteriously it is! Oh how CONVENIENT is it that we should find this out only AFTER two MONTHS. OBVIOUSLY they wont take responsibility at this point because it was not reported EARLY ENOUGH. Now they are claiming that the insurance company did not want to cover the cost of the hinge, but this WASNT MENTIONED AT THE TIME! Avoid this place, crooks and thieves.

Cynthia Yánez

I dropped my car off for window, frame and leather seat repair. They couldnt tell me when it would be ready, which I understand. But I didnt receive any calls from this place during the two weeks it was there. So dont expect them to call you even if the parts are back ordered. You will have to call them for updates and follow up. One call wouldve been enough even if it was to tell me the parts arent in after so many days. When I picked up my car, Bo gave me the keys, paperwork and we ended the transaction in less than two minutes. Once I paid, he just left! I did expect a run through of the work that was done. Maybe he left so fast because of THE NEW DENT MY CAR HAD!!!!?? I asked the receptionist to call Bo and he returned. At the end, he stated it mustve been the wind. Im still skeptical but I am waiting patiently for them to fix that. And judging by their lack of communication, Ill most likely have to follow up on this matter. One more thing, the seatbelt buckle wasnt placed correctly in its proper place so that also needs to get fixed. Overall, I wont recommend this place to friends and family. Im not feeling good about the service especially since my car has a new dent and I will be keeping a close eye on the new repairs.