PRO-CAT Auto & Truck Repair

1920 Little League World Champions Blvd, Toms River, NJ 08753, USA

Address:	1920 Little League World Champions Blvd, Toms River, NJ 08753, USA
Phone:	+1 732-270-3766
Site:	pro-cat.com
Rating:	4.6
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–5PM Closed

Location

Photos 44

Reviews 11

Marc Wolf

I was going to visit my in-laws with the family on Xmas Eve and as soon as I got off the parkway, I lost my power steering and lights came on the dashboard. Being from north jersey, my wife and I began frantically calling every service station in the area only to find out the technicians had left for the day. We stumbled upon PROCAT and they said they would stay to look at my vehicle until I arrived. After barely making it to PROCAT, I was greeted by Will who immediately found my harmonic balancer laying in the bottom of the engine bay with broken belts. While my expectation was not to have the vehicle serviced that day since parts were required, I was assured that they would do their best to obtain the parts and return the vehicle to me as soon as possible (which was 12/26 at this point due to the holiday). Will called me about 9am on 12/26 to inform me that the parts were en route, but the vehicle not be available until the end of the day. He also mentioned that they looked over the vehicle thoroughly and informed me that some other parts that were in need of replacement. After giving him the go ahead to replace the other parts, I received a phone call later in the day stating the vehicle was ready. Not only did PROCAT go the extra mile servicing my vehicle, their honesty and professionalism is refreshing in this day and age. If I lived closer, I would definitely go back for routine maintenance. I highly recommend PROCAT to anyone in the Toms River area or anyone in a situation like mine. Thank you PROCAT for a job well done!

MARIO RAFAEL

Not recommend anyone to go this place, the lady answered the phone she is super rude, she told me there not had truck repair,but i check online and says they are truck repair place, I question her as online thought differently , and she answered super, super rude, what truck do you have? I answered and she answered ; WE DO NOT WORK with that truck and hung up on my face, I do not think this kind of people working with the public, customer service has to be number one!!! She has no respect any customer. Places like that do not deserve to spend our money swested. We find a place where they treat us with respect. She answered a phone today 04/19/2016 around 4:39 pm I hope this complaint reaches the owners of this company , that maybe not even know they have the worst customer service .

Jay Cee

I brought in my vehicle 3 months ago for an oil change and wheel alignment. From the moment I got into my car after repair, I noticed the alignment was still off. The oil change I requested was 4 quarts of Synthetic oil. However as the weeks went by, I started to wonder if they had really used synthetic. I decided to do my own oil change today, and only TWO QUARTS OF OIL CAME OUT! I dont know if they used synthetic or not, BUT THEY ONLY USED TWO QUARTS OF OIL WHEN MY CAR CALLED FOR FOUR. Steve Westhuoff is a smooth talking scam artist, that will say anything to divert your attention away from any complaints you may have. DO NOT TRUST THIS PLACE. I urge anyone who gets an oil change here, to check the level of your oil after letting the car sit.

Anonymous User

Great service and trustworthy! I have been taking my wifes car and my car to Pro-Cat for over 2 years and have been pleasantly surprised with the level of service I have received. For example, I recently thought the turbo on my car had died. Steve took the time to take my car for a test drive with me and was immediately able to tell me that my turbo was not damaged and that I had a much smaller problem with my ignition system. He also told me what types of things to look out for and what I should do if my turbo does begin to fail, this advice saved me thousands of dollars in unnecessary repairs. Its this type of honesty and service that will keep my wife and me going to Pro-Cat.

Robin Johnson

I had a terrible and expensive experience at Pro-Cat Toms River. I brought my BMW in for an inspection. An hour later, when I picked it up, the key kept popping out of the ignition. The owner, Ed, said that this was just a "coincidence" and took no responsibility for the problem. BMW service had a different story. They said that the key had been forcibly removed from the ignition while the car was in gear, and the key holder was broken. It cost me $293 to replace the key holder. Pro-Cat has not reimbursed me. Id hoped that they would do the honorable and professional thing, but evidently their ethics are as bad as their inspection service.

Harry Fischer

From vintage vehicles to the latest foreign cars and trucks, these guys work on it all. You will find true certified Master Mechanics in this shop. Just look at the walls when you walk in. All of their accreditations are on display. They are a professional family owned business that will treat you like one of their own. Competitive pricing and truthful diagnostics are just two of the reasons that I only use these folks. This team will also tell you what needs to be fixed now and what can wait a bit. Three words, Fair, Honest, and Knowledgeable. Go see them for an oil change and judge for yourself.

Joe Pepe

Called them up to request work. I told them my vehicle was not running. They want u to have it towed there, so they can look at it first. I told them I want an new engine. They did not care. I had to have it towed there first. I tried to explained and William hung up on me. Sure, have it towed there and then they price the job at whatever they want... and if is too high or they say they cant do the work...you pay or have it towed home again for another $200. Really? Do not go to this place.

John Riggins

Second visit, as impressive as the first. Mechanics really know their stuff. Do not perform services that arent needed. Family run shop that take pride in what they are doing. On my latest visit, I hade my breaks done... now stops like the day I bought it. They also diagnosed and repaired a shimmy I was feeling at high speeds. Took the time to explain what was causing it and how they fixed it. Much better alternative than dealers.

Barb Wodwod

The Wuesthoff family took very good care of me & my car. I felt that they were honest about what my 2005 car needed. I went for catalytic converter trouble, after having wrong one installed elsewhere. Their care in explaining problem, instilled confidence as well. I will return for future routine car care as well as major repairs if needed. Also their waiting area is spacious, clean & comfortable, complete with TV and coffee!

WILLIAM SNOVER

Pro- Cat automotive is a very highly professional auto and truck repair facility with a family feel. Steve the owner is extremely experienced and educated with all the latest equipment in repairs and servicing of car and trucks. Just ask to see the garage filled with vehicles that people bring him.

Dmitry Grytsenko

I wish I had something like this in my neighborhood. My battery died twice in a row and I asked for the battery replacement. Instead they ran a couple of tests and convinced me that my battery is fine. Did not charge me a dime. The owner, Steve, restored my faith in humanity. Highly recommend.