University Laundry & Cleaners

2300 S Locust St, Las Cruces, NM 88001, USA

Address:	2300 S Locust St, Las Cruces, NM 88001, USA
Phone:	+1 575-522-7080
Rating:	2.9
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM

Location

Photos 22

Reviews 5

Wolf Works

I have been coming to this laundromat for years. Its the cheapest in town and has a convenient location right next to one of my favorite coffee shops! Thats why it pains me to write this, because I really do love that laundromat. As of today however, I will be taking my business elsewhere from now on. I went in and loaded my clothing into the $3.00 front end washer as per usual before taking my dogs for a walk. When I returned and took my clothes from the washer they were still sopping wet. I checked the washer and noticed it was stuck in the rinse cycle. Not too big a deal, as it has happened before and Im a pretty chill guy. So I put an extra dollar in the dryer and went to inform the attendant that something was wrong with the washer. Now to be fair, this is the first time I have had a problem with the staff at this place. They have always been quite pleasant. When I went to tell the girl there about the washer(after having to coax her about 3 times just to move) I pointed out that it was stuck on the rinse cycle. Afterwards I get this deadpan stare for about 10 seconds before she asks what was wrong with it. I told her again that it was stuck in the rinse cycle, which the orange arrow was clearly stuck on. I advised her to put an out-of-order sign on the door before leaving, as I still had the dogs and I didnt want to leave them out there too long. I returned half-an-hour later to get my clothes to find that not only had she not taken my advice, but the washer was in use again! Before I left, the person using the washer had to complain about their clothes still being wet. After calling the manager this girl then came up to me and blatantly asked how I broke the washer earlier. I responded that I didnt break the machine, it was stuck on the rinse cycle, to which she again blatantly replied was "bullshit". Im a pretty mellow guy, but I dont appreciate being called a liar, especially when I was just trying to be nice and warn them about the washer. So I angrily told her that I simply pulled them out and that the washer was unlocked just like normal, to which I get another blank stare, So I asked her if she even knew how these machines worked. She snidely replied that she did, and told me to get out. I told her I wasnt leaving and that I wanted a refund(which I had not asked for, nor was going to up until this point). She refused on the grounds that I broke their equipment and threatened to call the police. I told her to go ahead and while she was at it to call her manager. It was at this point that I started to realize that I was going to be stuck in an argument, probably for hours, filling out paperwork for a police report .... for 3 dollars. Somehow I came to the conclusion it really wasnt worth it, and left the building. I dont know who this young blond girl is, but if thats the kind of person working there now I think I can try one of the 10 other laundromats around here from now on. Its really a shame, because I really did love this place before today. Next time(like therell be one) Ill just take my clothes elsewhere and they can figure out their machine is broken on their own!

anonymous review

I dropped off two identical 100% silk Antonio Melani blouses in two different colors worth $130.00 each on Saturday. The man behind the counter promised that they would be ready and dry cleaned by Monday. They were both spotless and brand new, but needed to be freshened up when I dropped them off on Saturday. I arrived Monday evening. I asked for my blouses which I needed for an interview I was going out of town for the next day. They are all I can wear. The women behind the register refused to give me one blouse. She said that the man entered the wrong information, and I could not get it back because he said it was a dress. I said: "just give me the blouse back if it is not dry cleaned." I asked repeatedly. She refused to return to me my blouse. She tried to give to me my second blouse. It had dark stains all over it, and the sheen was gone because it was pressed. Ironing it created wrinkles and burned a rough texture into it. I said it should not be ironed, and the women said that it has to be ironed. It clearly cannot be ironed with their equipment and was destroyed by their equipment. She said that it was all my fault and shame on me for expecting my blouses to be ready for an interview. She told me to hurry up and leave because she had work to do, and did not apologize. She only scolded me. I will review later regarding what they do with the clearly dirtied and damaged blouse and if they will give me both of my blouses back. I have proof that I bought the blouses recently, and the blouses were brand new. I hope the dry cleaners do not wash the second blouse since there is no way to message them. The one they let me have has liquid droplet marks on it and is streaked like they let it sit in dirty water with swirls of dye. I asked them to fix it and left it with them, although the life of the fabric and beauty is gone. It is $130.00 worth of unwearable clothing, and they refused to return my second blouse I gave them. I hate to see the value now they ruined it. I have before and after photos I want to post here.

Randy Butternubs

I used to use these people for my laundry needs, but no more. I drop off my laundry for fluff and fold. I can handle the occasional missing sock, that happens, but ruining my clothes is going too far. Understand, I am not a laundry professional, but even I know you have to separate the whites, or at the very least dont wash white shirts with red ones. Apparently, these people dont follow this basic principle of doing laundry. I used to have 10 white t-shirts; now I have 10 dingy pink shirts that I can no longer wear beneath a white dress shirt. So, bottom line: I paid them about $17 to do my laundry, which is not unreasonable, but will end up spending another $60 to replace the shirts they ruined, which is totally unacceptable. Dont take your clothes here unless you want to replace them.

Anonymous User

The old man that works there was very rude when I went in. Told me that if I wanted a rush on my clothing that I would have to pay him $100 to start the boilers again. Told Him that I would go elsewhere and he went on to tell me that "the dry cleaner down the street lied saying that they could get it done fast when they couldnt" (Im assuming that hes talking about the dry cleaners on solano?) it was the first and last time that Ill ever set foot in there. Maybe large corporations are the way to go, and when I say that, I mean comet.

George LaRose

I am the new owner of University Laundry and Cleaners. I can assure you that we always treat our customers with courtesy and respect and strive to earn your business. We offer the best in cleaning and laundry. I personally assure you that you will be satisfied with our work or we will make it right!