U-Haul Moving & Storage at Main St

Address:	1748 Main St, Buffalo, NY 14208, USA
Phone:	+1 716-884-1900
Site:	uhaul.com
Rating:	2.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 26

Sam S

Their customer service leaves much to be desired. Particularly the Manager, who already seemed bothered by me before I even asked my question. Then when I followed up with a call to the customer service center (which this manager was quick to refer me to), the representative I ended up being transferred to was just as apathetic that it bordered on rude. My move to Buffalo just a year ago was seamless when I used Penske and the only reason I booked a Uhaul this time around (a month in advance) is because it was slightly closer to my apartment than Penske....turns out I shouldve just stuck with Penske because I just found out that my Uhaul reservation was changed this morning (note: 48hrs prior to my scheduled pickup) and noone bothered to inform me of this change until I happened to walk in to check on the reservation earlier. Now I have to pick it up 30 mins away. In their defense, the site does state that customers only select their PREFERRED pick-up location, but I still think one deserves a courtesy call when your preferred location is switched to 20 miles out. Terrible customer service. Lesson learned: stick with the brand/company you trust. And for me, Penske is it. So much so that I feel the need to write them an awesome review now that I have a comparison. Do better Uhaul.

google User

The store manager was rude and very un-professional. I had reserved a trailer for pick up had a reservation number and he stated he did not have the trailer. I requested that he help me with something else. He said you could go to Genesee rod location and get the trailer. I asked again what was he going to do to resolve this he said nothing because I disrespected him. I was on tight schedule and needed trailer. I had even verified the location that morning. After basically being told that I am SOL. I went to 1400 Genessee rd location they could not have been nicer. I was stuck and needed the trailer. I will rent from U-haul but will never rent from this location again.

Dennis P

Just set up the reservation - it was very thorough. Just did the quick check-in - it was very easy. Just talked to Tamara on the phone for some quick questions - she was VERY helpful. I note that other reviews indicated a need for better customer service; well, they werent talking to her, I wager that! Ive used UHaul before - and from this location - and Ive had VERY few problems. Hopefully, my move goes as smoothly as my rental does.

TANYA Santana

They definitely need some customer service training. When I arrived to pick up my truck I asked to confirm that I was getting a 17 truck... They told me they didnt have any left and that they had been booked up for weeks. I showed them my reservation confirmation and they were still rude. Turns out when I actually walked out to get in the truck it was in fact a 17ft truck and those guys are just unprofessional and dont really care.

Love MyKhael

This U-Haul as THE ABSOLUTE WORST RUDE WORKERS OF ALL TIME! They dont know how to talk to people. You give respect you deserve to get it back in return. Larger guy green shirt was a complete a**hole from the minute I walked in. I will NEVER go to this UHaul EVER again not recommend even if it was the last UHaul in the city.I will be filing a complaint asap. Such a bad way to represent UHaul!!!

Hooman Ansari

I do not recommend this place to anyone!!!!! The staffs were really rude and the service was horrible. I highly recommend that you rent the truck from another branch. If you have chosen this place already, be prepared for a possible fight with the impolite staff.

Alec Frampton

A good place to rent moving trucks and vans. Decent rates for renting moving trucks and vans. Storage lockers can run a bit pricey and the storage lockers are a bit on the small side

Anonymous User

Had pick up time for 7am ... still waiting in the parking lot for them to open and its already 730... I will for sure be speaking to a manager!

Anonymous User

Service was Great, The Young Man Behind The Counter Was Very Polite & Professional. On A Scale 1 Thru 10 This Location Deserves A 10 !!!

Philip Jarosz

Great service today. Needed a specially-sized shipping box and shipping supplies. More accommodating than UPS Store.

Anonymous User

Horrible service! The staff has sh*ty attitudes. NEVER AGAIN WILL I GO TO THIS LOCATION. Staff needs more training.

Justin Rosie

The customer service was extremely lacking. The staff was rude and made the overall experience horrible.

Tyler George

Very poor customer service. Terrible experience with staff and phone directory employees.