UPS Customer Center - Buffalo

Address:	931 Bailey Ave, Buffalo, NY 14206, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	3.4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed

Location

Photos 28

Reviews 38

Milton Martinez

My name is Milton Martinez and I live at 357 Wyoming Ave. Buffalo, NY. I received a notice that my package was sent to an Annex on Delavan Ave. at a Sunoco Station. My wife went to pick up the package and it was not there. The Proprietor called UPS and he was told that the package was on the Truck. UPS and FED EX are in the same boat. When I purchase something on line you can be sure that I will demand that the package be sent by Postal Service. It may cost more but the convenience of having the package delivered will be better than running all over Buffalo, NY trying to get my package. Then the worst part is that the package is still on the Truck after being notified that the package is at the Annex. I would think that you would have more consideration for your customers especially those that dont have transportation.

Amanda Fromm

The delivery person who services my area goes through tremendous lengths to not deliver my packages, out of laziness. I have had 6 packages so far shipped via UPS, and every single one has been returned and later delivered via US Post. His efforts have included making 3 false delivery slips, and dropping them all off on the same day, 1 day after he already shipped my package back to the sender. My aparment building door does not lock and he is freely able to enter and deliver the package at my doorway if for some reason he doesnt want to leave it in the mail area. Customer service is useless in addressing my concerns. Im at a total loss as to what the issue is.

amanda bifulco

had a package delivery for today. guy sat outside for a good 5 minutes before driving off and putting down the address was wrong. needed that specifically for today. called the service center said it cant get re issued for a cupple days but the guy is still in the area and just cant come back. ive had no issues with my normal driver but this was a different one. guy needs to learn how to do his job right, or have someone with him because apparently he cant do it

Jim E

Says they cant deliver my package to My address because its wrong from the company I ordered from but when the address was read back to me it Is correct! Hell I just received an item from the same company 3 weeks ago and you were able to deliver it just fine, but now you cant find the place even though your in my lot 2 times a day delivering packages??? Now I have to wait 4 more days because of Your incompetence, thanks ups. Go Fedex!!!

Patrick Kesterson

Didnt knock or ring the bell, just left with my package, which I had paid extra to get it early. The arranged to have it at one of the drop points 10 min from where I live the next day. Was told I can pick it up anytime from 7 to 8, walk in at 7:05 to discover its not even there yet, and now I have to wait till Monday because theyre closed on weekends. It didny get tgere until 8:15, which is after they closed. This place is a joke.

Mike Limardi

Use Fed Ex! Faster and more efficient. These morons delayed my package because there was "no room on the truck". Ive never heard a more ridiculous excuse from a DELIVERY company. Plus the cowards wont supply a phone number for the public. I will never use this service again unless Im reimbursed for my shipping costs.

David Popielinski

Convenient and efficient service. Important note: only UPS location in Buffalo where you can ship a package using your personal UPS account number. Regular satellite locations unable to accept personal UPS shipping account numbers as they are individual franchises, must go to Buffalo UPS Hub (this location.)

Loaf Man

They screwed up a pickup a sent my packages out on a truck repeatedly, despite me calling to tell them to keep it at the store. Almost a week of this went on and they sent my packages back to Amazon. There was no point in going through another week of this so i just returned the package.

Marupgrade Reaves

I have had nothing but great service ftom UPS. When receiving emails from UPS on deliveries, I have the option to have packages sent to any UPS store of my choice or the UPS on Bailey Ave. ID is required and you get an email that you have picked up your package.

Patrick Holland

No Saturday hours and customer service is horrible. Have never been treated so poorly by a shipping company in my life when I paid for expedited shipping. Use fed ex people, at least they actually care if you get your packages when they are in your city or town

abrham agi

Worst company to ship with I am in the mall always get packages from theme always a problem driver can not find out location or the give me hard time for COD servise always lose my packge FedEx is better way better

Rosewood Farrell

If I could rate a -0 I would I send a package from Ca, to NY the package was supposed to arrive a week before I did. I got to buffalo ny on 12-24-16 and my boyfriend got his Christmas present on 12-27-16.

Jason Turner

Paid for next day shipping now have to wait 4 more days to get my package because they didnt want to knock on my door. Instead left a notice on the side of my house on the gutter! POOR CUSTOMER SERVICE!!!

Keith Deuble

It would help if they knocked to hear that they were at the door. I was less than 10 feet away from the door. And they left a slip. That is B.S.!!!! Now I have to drive 30 minutes to pick up package.

Mick Ellis

Very quick to take care of me. Didnt know u could drive through the get to get to the front door. Was a little confused on that one. Good service and great communication.

Diane Passenant

Fast and friendly service. The gentleman that helped me did so quickly and efficiently which allows me to get back to work on time!

Frank Wojtczak

Nothing too special here, just good people who do their job very efficiently. Convenient location and it works for me.

Michelle Lamothe

Cant get a decent phone # for the Bailey site. It s a hastle when you have to keep up with a lot of deliveries

mamie chavelle walker-knight

let me wait inside the gate due to special pickup hours just so i could get my mothers day gift to myself

Steve Cupido

Terrible employment policies. Only place I know that fires people for getting hurt at work.

Natasha Wierzbicki

Parking is good. You get told a time to pick up your package but it wont be there then