The UPS Store

977 Seminole Trail, Charlottesville, VA 22901, USA

Address:	977 Seminole Trail, Charlottesville, VA 22901, USA
Phone:	+1 434-973-6700
Site:	theupsstorelocal.com
Rating:	2.7
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM Closed

Location

Photos 8

Reviews 8

Brian Robinson

DO NOT GO HERE. I made the mistake of signing a contract with them for a mailbox. As I left I called my wife to tell her at which point she told she had done the same at a different mailbox place earlier in the day. I went back in MINUTES later and was told they couldnt give me a refund and corporate wouldnt. Its my fault for signing a contract, but I didnt realize there was NO cancellation time. When I called corporate they told me they couldnt give me a refund, only the franchise owner could. They contacted the store but only the manager (the same guy who lied to me and told me the store couldnt give me a refund) replied. I tried emailing and calling the owner on multiple occasions with absolutely no response, conveniently "not here right now, he might be in later". At the end of the day I am wrong for trying to do business with them and signing a contract, thats my fault. But above that there should be some level of customer service. I wasnt trying to take advantage of them in any way. I paid for a whole year, not just 3 or 6 months, so it is obvious I intended on using the mailbox. This store obviously doesnt care about customer service at all. They have a "GOTCHA SUCKER" attitude and once that money was their their grubby hands they latched on and refused to even consider giving me the decency of bringing the price down to what I would have paid had I just paid for 3 months from the beginning. The contract doesnt say a minimum amount of time or money, just that what I pay for isnt refundable. Well, I got swindled out of $300 by these money grubbing thieves. I will now drive 2 hours and pay twice as much to avoid doing business with these swindlers. Fortunately I dont have to, there are plenty of options around that actually care about their customers. Go somewhere else. I will never step foot in another UPS Store.

Mick Woorman

Having been in the UPS Store in question on multiple occasions, I have to say that I have found them to be nothing but pleasant. Not too sure what axe David "Brian" Steinberg (in a previous review) has to grind, but every time my wife and I have gone in, it has been a great experience and always come out of there with the knowledge that our parcels will arrive at their destination in great shape and in a timely manner. As far as the question of cost is concerned, I know that its not an ideal thing (hey, free is always better, right?), but I know that the cost is something that UPS hands down rather than the actual store. Hopefully others can understand that a bit better from now on and stop blaming the people at the store level when its something that they have no control over. Its almost like hes got something personal against the employees. In short, dont let the reviews of some short sighted people who probably just had a bad time and didnt get the news they wanted that day ruin YOUR experience.

Amer Icah

Meanest "UPS" store have ever seen! Really doubt it is a genuine UPS store. The tape is their treasure. I was charged $1 for their tape with length no more than 6 inch. You know what, I had my package taped at home first, found one edge was sealed good enough while arriving at the store. So I just wanted to replenish! Once trying to use the tape on the table, the lady took their treasure back, firmly within her hand. What the manner! I never have such experience at other UPS stores or FedEx before (the FedEx in Barracks has much stronger and wider free tape for your convenience). I was shocked by being charged at the end for the tiny length tape, and was told it is their policy! What kind store it is!Never back the mean UPS again since then. FedEx in Barracks to me is much better. The other day I found that, if you do have to choose UPS, you can drop your package at Office Depot or Staples around the noon, the UPS truck can pick up the same day.

Kay Kay

I make it a point to use this facility despite its out of my way. I try to stay away from the one on 3445 seminole trail (Store #3344); horrible service and very slow. My last visit there, the female customer representative was not very cordial and came off short. Been there two times before that and received the same bad service by different reps. Went there this last time as it was convenient to work and thought maybe I would have a different outcome this time around. Nope, I was wrong and never again going there. This store I enjoy going to. The Manager and his team are always prompt to serve you and very quick in processing my transactions. Ive been there seven (7) times in the last month and every time I get the same great service. I have a few more trips to make there and I feel assure my packages will get taken well care of. Overall, the service has been outstanding. Thanks guys!

Anonymous User

I have family in Charlottesville and visit often. I have been using this store since 1988 when it first opened and it has had the same owner the entire time. (The store was originally Mailboxes Etc. before it was converted to the UPS Store.) I have had them ship all kinds of items from very heavy to delicate. They have done a meticulous job of packing and I have not had one issue ever with anything breaking during shipment. This is a major achievement since I live in California! They also have great copying and printing services and have office supplies.The staff is always friendly and has the best service in CVille. I highly recommend them for all of your shipping and office needs! Oh, and by the way all pricing is standardized for all UPS stores, so dont pay attention to the other review as it is inaccurate.

Anonymous User

The Fed Ex Print & Ship Center is waaayy better. I only went to the UPS Store because I had to get a document notarized (by the way dont do it there, $10 for two signatures and two stamps is absolutely ridiculous there are much cheaper places and Ive heard some banks will do it for free). When I got there they told me that all the notary attendants were busy and then proceeded to wait and watch as one of the notary attendants who heard me say I needed a document notarized helped 2-3 customers ship packages that came after me before she finally decided she was "ready" to take me. The customer service is way more friendly and helpful at Fed Ex.

David Steinberg

BEWARE! Do not use this store. I sell stuff online all the time and have used a lot of these types of places and this is somehow even worse than any of the others I have tried. They are overpriced (even compared to other UPS Stores). They are rude and the opposite of helpful. I had my wife go in and ship a couple things for me and now she wont go back because the manager Gary kept looking down her shirt. I tried calling the owner to complain but of course he is never in. They dont even deserve one star.

Christina Rost

Refused to package an item I needed to ship, claiming they wouldnt build a custom box. Meanwhile, the person I gave the dimensions and weight to on the phone said it was perfectly fine. The man behind the counter then proceeded to condescendingly tell me why I clearly have no idea how packaging works and that if I wanted to wait, his manager would happily educate me further. They were rude, arrogant, and lazy. Dont bother going there for business... they will more than likely ruin your day.