PODS Moving & Storage

2 Van Buren Blvd #21, Guilderland Center, NY 12085, USA

Address:	2 Van Buren Blvd #21, Guilderland Center, NY 12085, USA
Phone:	+1 888-394-8530
Site:	pods.com
Rating:	4.1

Location

Photos 13

Reviews 9

Christine Koepp

Nightmare Experience with PODS My son and his family moved on Thursday and had made arrangements to have their pod delivered that day. Pods told them the truck broke down and they could not deliver until Friday. Now if you have a business dependent on a truck..dont you have a back-up plan? After all people take off from work to be there when the pod arrives. It gets worse, the pod was not delivered Friday. It was promised that it would be delivered by 5:00pm on Saturday but Saturday came and went and the pod was still not delivered. My son was then told that it would not be until the following Thursday because he had to go to the end of the list of deliveries!! WHAT??? What kind of service is that? It should have been moved to the top of the list. I called and talked with management, who unfortunately are in Florida, so I got told more than once that "their hands were tied". Really and you are management and can do nothing???? I was told the manager at Schenectady had "reached out" to my son. What exactly does that mean? Leave the "Kum-bye-Yah" for the campfire and deliver the pod. Do what you said you would do. Be honest! Stop lying. By the way, the number of lies we were told were copious!. Finally, the manager in Florida said he had contacted the territorial manager and that the pod would be delivered on Monday morning. MORE LIES...MONDAY CAME AND WENT WITHOUT ANY POD. Are these the kind of people you want to do business with and yes, this delay has caused the use of the pod to go into a new month for a new fee. Pretty sneaky and despicable way of making money. Think before you use this company.

Anonymous User

PODS was incredibly helpful and flexible. I changed my delivery date over 10 times and they never had a problem. We had some delays with closing our house and if we hadnt gone with PODS we would have been in big trouble. They were cheaper and easier than a moving van. Price wise, by having it overnight in the warehouse, we saved close to 100 dollars so even if you are doing directly for one house to another, look at the price for having it moved to a warehouse for the night. Make sure to pack it as tight as possible. We took things out of boxes to utilize the room and make everything locked down tight. The only bad thing was the local pods was closed two days a week (wed and sun). If you needed it delivered those days you could make a special request but they were not able to fulfill it for us, they were limited on what they could do those days.

Robin Barbera

PODS made a huge impact on the success of my moving experience. We used it to store extra furniture and "stuff" when we put our house on the market to sell and then deliver it to our new home. I didnt think about having a moving company load and secure the POD but that would have been a great idea - especially if we had a long move. We did a good job ourselves and everything came back in good shape. All of the staff was friendly and helpful. Yes, the delivery and pickup need to be scheduled and sometime they are booked. I was able to find times that fit very well with our schedule. I would highly recommend this service to anyone who is moving. Its a great way to get some items put to the side while you are dealing with others.

Nancy OHara

My experience with PODS was terrific. They delivered the POD on time as scheduled. It was clean, held all the furniture we needed to put into it while we were having hardwood floors installed throughout a 5 bedroom house. It was watertight, we had several strong storms while we had it and there was no leakage. It was easy, they came placed where I asked and came back a month later and hauled it away. No damage to my driveway or lawns. I would use it again in a heartbeat! Hope everyone else is as lucky with their experience.

T Attanasio

PODS took so much stress out of our move!! The drivers were excellent to work with. They were knowledgeable and considerate of property and moving challenges/needs. Contacting PODS about changes in dates and delivery needs was easy and they were very accommodating. My only frustration was that the drivers were not always made clear of circumstances that may have been discussed with the call center.

David Langer

Redelivered POD within 48 hours of ordering it. Guy said 24-48 hours notice is all thats needed to pick it up. Call up to find out there is a 3 week waiting period and they refused to pickup POD for final delivery. Meanwhile the billing cycle is in the middle of the time period, i cant opt out of insurance and its blocking the driveway. The Landlord is very angry now as are we since we cannot park.

Steven Kennedy

DO NOT TRUST THIS COMPANY! They cancelled my order without my authorization or notifying me and I ended up across the country in an empty apartment for two weeks. Horrible customer service, horrible company overall. Read their BBB reviews 82% negative. Dont make the mistake we made.

kathleen brooks

This has been the most frustrating move I have ever had! You can not speak to anyone locally you MUST use the website or the central office in Florida. So, when the central office is down (Hurricane Irma) you can not coordinate any of your needs locally!

Chris Morton

Both of my PODS were delivered on time and in the correct orientation for easy unloading. PODS is a great service and made our move cross-country far easier than it would have been without it.