U-Haul of Poughkeepsie
| Address: | 2560 South Rd, Poughkeepsie, NY 12603, USA |
| Phone: | +1 845-462-1027 |
| Site: | uhaul.com |
| Rating: | 3.3 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM |
Location
Photos 1
Reviews 14
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Greg H
Rip off alert ! Even if you need a truck one day, you will need to pay for two days. Sorry company policy. In Poughkeepsie: Seemed odd the truck was not full but three quarters full. I found out this probably a scam being run by the company. When I went to refill the gas gauge seemed to freeze right before 3/4 tank, I kept putting in another 2 gallons, needle wouldnt move, even after starting and stopping engine.Finally after 26 gallons the needle suddenly popped to full. I drove 170 miles, the computer registered 10 mpg the whole way I should have used 17 gallons max. Im very disappointed the the U-HAUL policy that forces you to buy more then you need or want. I needed the truck for only 24 hours but was forced to pay for two days rental. I was able to return the truck early the next day, but still forced pay for two days. They were also very cheap with the included miles, especially since I had to go 12 miles out of my way to pick up the truck in Poughkeepsie vs the facilities closer to my house as originally contracted. Rutland: The gas refill was a total ripoff. Insist on a full tank, because trying to get to 3/4 was impossible. The needle would freeze before 3/4. Either you filled it up or went back short where they would charge you $9 gallon for the difference. Every car rental company I ever used credited you for the extra gas you put in, UHAUL will not. I had to complain very loudly until I finally got a lousy $10 credit for probably over $30 in gas I had to put in extra. This and being forced to pay for two days, I will never use U-HAUL again and pass the word around to my friends, Facebook and Twitter on these shameful practices.
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Jim Bacon
First, I was advised by phone on 8/1, and by confirmation email, to drop off our van at 7am at the Poughkeepsie office for a trailer hitch installation. I live 40 minutes away so got out of the house before 6:30am - with a second car and driver and dropped off the van.Then, the office never returned my calls the entire day despite my calling 7 times first at 2 hr intervals and then every 1/2 hour - YOU CANT PICK UP THE PHONE AS A COURTESY TO TELL A CUSTOMER WHATS GOING ON???? Instead of using an answering service which relays messages (or not) to the uhaul office, why dont you pick up your own phone? And, then (when you finally pick up the phone at 6:45pm last night) -you tell me that the hitch was installed and could be picked up. - BUT, since I was an hour and a half away I could not do that so asked if I could pay with a credit card and they could leave the key. They could not do that. THEN, I arrive this morning, and the hitch installer tells me he got to work this morning saw our van and said what is that doing here? - He had not been advised that our van was EVEN ON THE PREMISES THE DAY BEFORE! So, when he finally starts working on it, he breaks off two (2) bolts and advises that it will have to welded on - Now I have the van at an auto repair where they are trying to drill out the broken bolts and retap the hole in order to be able to bolt the hitch on - Unbelievable - Thanks for nothing but aggravation
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KP KPM
I reserved a 10 foot truck for a one way rental to Maryland weeks in advance. Four or five days before pick-up, I called this Poughkeepsie location, to see if everything is in good shape. They could not find my reservation, but told me that that is not unusual for one way rentals. One day before pick-up, I received an email telling me that pick-up location was changed to Pleasant Valley. The same day I drove to the Poughkeepsie location in order to change it back to Poughkeepsie, or any other location south of Poughkeepsie. That was not possible. The next day, I had to drive 30 min north to pick it up and then drive it south, on miles I pay for. Also, you will not be charged 99 cents per mile you actually drive, but 99 cents per mile they estimate you will drive, which is higher.
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dawn dalessio
2560 S. Rd Poughkeepsie I called the local number to try & rent a Rug Dr. - What a horrible process!! Wouldve been easier to rip up rug and reinstall new by the time I finished the reservation, got transferred to the wrong place, was told they didnt have any "at that location", finally found out the guy was sitting at the Pok location and thats where Im renting from. Incorrectly got transferred to the regional office (karma!) where they got it straightened out, finally. Im picking up my carpet cleaner tomorrow, in Pok, as I wanted. Now please excuse me while I take a nap, Im exhausted.
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Kyle Kuciemba
The general manager Tosha and her co worker Justin were incredibly helpful when I had a hitch installed on my van. Everyone in the store was friendly, proffesional and they went out of their way to help me. Plus they were able to get me in earlier and finish faster then expected. What great service. Highly recommended this store.
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Buck Tanzi
The uhaul truck I was given was clean and worked great. I was able to do what I needed. The staff tried to upgrade me to a 15 footer but I did not need a big truck, so they have me the 10 footer that I asked for. You can leave your car there while you do your moving. Would recommend if you need a uhaul or moving vehicle.
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Emilio Pagan-Yourno
One of my worst experiences. They were deceitful and scheduled the reservation for six hours without my knowledge. When I called back they said that the truck would be needed at 8:30 a.m. because they didnt have any trucks. This was a lie, theyre whole lot was full of trucks!
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Jim Turner
Great service and selection of vehicles. The people are very helpful. If you purchase boxes onsite and dont use all of them they will take them back and give you a refund if theyre in good shape. You can also take used boxes for your own use from here.
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Donald Cebron
Seamlesd. Yes any problems i encountred all my fault. The rep went the extra mile to help me...Will use and recommend. The best i have used others you rate #1. Thanks all i am disappointed i do not have names of this outstanding crew. Donald Cebron
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Steven Wolk
Not good, just wanted a price and was asked a bunch of questions that realy did not apply to getting a quote. Told the girl forget it ill go somewhere else. Good luck getting my business......not.
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Evangeline Arroyo
Can some one please call me back asap. Im having a 911 here. And I called 4 times and no one has called me back yet. 911 emergency need to talk to someone now. I still have the u-hual.
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Adrienne Beneway
I absolutely will update my review if you live up to the promise you made my son after your errors cost him a banking error that cost overdraft fees. Your errors. Yours.
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Terry Heady
I hear the new hitch guy George is excellent knows what he doing and gets you in and out in no time and is always trying to look out for the customer. Great job.
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Candhace Alice
Absolutely awful! I called last week and have been waiting since then for someone to call me back. I still have a unit there. So unprofessional!