Advance Auto Parts

Address:	707 E 2nd St, Jamestown, NY 14701, USA
Phone:	+1 716-664-6550
Site:	stores.advanceautoparts.com
Rating:	4.1
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–8PM

Location

Photos 10

Reviews 15

Janet Sherlock

THIS IS NOT A WOMAN FRIENDLY LOCATION, AT LEAST IF YOU ARE A LADY. Went there for brake pads last evening. Two employees. Two lines at the counter, I was the only woman in line. While waiting in line, one of the two sales people kept using the F word, in casual conversation when talking to a customer who was also using the F word. As it turns out they knew each other so the worker must have thought it was ok. I think it was very inappropriate to be using that language at work in front of customers. I was in the the other line which was not moving because that sales person decided he wanted to be an auto mechanic instead of working behind the counter. He left the store and all the customers in his line to go out to help a guy with his car. I know they do this sometimes but are usually out and right back in 5 min, but he left me standing there for over 20 min. He came back in the store 3 times (saw me still standing there, but kept going back out to that same car. Every one finally got out of his line and into the back of the line of the one employee who likes the F word. He waited on all the guys first even though he knew I had been waiting for a while. No once did he even look at me. It was as if I was not even in the store. One gentleman finally said to me, boy you have been waiting here a long time and offered to let me get ahead of him. The sales person was very impersonal and never once apologized for my long wait. I have been to this location several times and the service has always been bad. I keep going back because it is close to my house but next time I will consider a further drive to Auto Zone.

John Kirkland

I went into this location for the loan a tool program. The employee after telling me the tool was in bad shape, went to the back to get it. After showing it to me, he proceeded to inform me that it was beat up because people had hit it at the wrong angle and showed me the right angle. Its a tool that does not require hitting, but proper technique to use. Then tried to charge an outrageous deposit for the tool. I know he couldnt control that, but dont put tools out that could cause damage or injury. Train your employees, or tell them not to give advice if they dont know. Also, persons of one ethnic background should not receive preferred service over another. I will from now on drive the extra 5 minutes to auto zone. Much friendlier and more knowledgeable. Better pricing too.

Angie Moore

The staff are always helpful and friendly, and they often have things that no one else in town has. They also have OE equivalent fluids and oils, so you dont always have to go to the dealer for genuine fluids, which can be a pain. They sell quality carquest parts, and they stand behind their parts with their warranty. They always take care of us.

Shari Caffoe

Terrible service every time. Was snubbed in Spanish so the employee could get back to his friends. Wont ever shop here again. He wouldnt even answer my questions. I get the impression that they dont like dealing with women at this location, since this behavior has happened several times now.

Roy Onnen

Its a pleasure to work with the professional 2 nd. Street sales staff , they are most knowledgeable and eager to help. I like that they often call me by name and treat me as though I were a family member, directing my attention to specials and money saving options. Great Crew !

Ryan Morse

The customer service and ability to get most frequent parts same day or next morning is absolutely amazing... the retail and commercial help is above and beyond most part retailers...

Howard Wheeler

Always like to order online then go pick it up, once you become a regular you get better service.

Gerald Peru Jr

Great staff knowledgeable & good parts at good prices

Mark Murphy

Its OK if you want the wrong part

Joe Ingrao

Always get the parts I need

kellieann streib

Not that helpful the staff

Douglas Lawson

Great service